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Your People Management Skills

Book Online Now, or Call Us +44 020 3856 3008
Posted 28 March 2011 by Chris FarmerChris Farmer

Personal Development Courses

We offer both:
• Bespoke in-house training.
These can be tailored to your specific needs.
• Open training courses at locations near you.
You may find the following will help with the development of your Personal development skills training.

Your people management skills

People management skills involve formulating good answers to one question:

How can you get the best from other people?

People management skills is an "umbrella term" that covers a wide range of skills, which together induce other people to give you their best.
Here is a list of 11 people skills we believe form the foundation of the subject of people management skills.

1. Clear communication skills

Which breaks down further into

A. Explaining
B. Questioning
C. And listening skills

2. Planning skills

Which breaks down into
A. Organising and
B. Delegating skills

3. Handling conflict skills

Which breaks down to

A. Objectivity
B. Fairness

4. Leadership skills

Which break down to
A. Personal management of your own motivation
B. The ability to motivate others

Let us discuss each in turn and generate some "Do's" and "Don't do's"

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1. Clear communication skills

A. Explaining

When explaining you must explain exactly what it is that you want, and why you want it.
Many people focus on talking about what they don't want, or fear, and why.
Please direct 80% of your conversation, or more onto the issue of your positive desires and expectations.

B. Questioning

When questioning, apply the same principle to others: Ask people what they want and how they think they could get it.
Avoid spending too long on "What's wrong?" and
"Why do you think it happened?" questions.

C. Listening skills

When listening, always listen out for the person's main point.
When you are listening, always try to answer this question: "What is this person trying to make me believe is true, right, and correct?

And second question "What reasons is the person offering to support their point?"

2. Planning skills

A. Organising

Always organise your thoughts IN WRITING either:

  1. In words
  2. As a diagramme

And either

  1. On paper
  2. On a computer

Don't try to plan, in your head, or simply conversationally with another.
It does not work.
Your mind cannot hold all the elements necessary in place well enough for you to generate accurate answers.
And trying to plan in your head, without writing them down means

  1. Everyone will have a different memory of what happened
  2. Conflict and errors will ensue

B. Delegating skills

Delegating is the art of giving the right tasks to the right person
This is an important people management skill because delegation can:

  1. Be seen as a form of development training
  2. Acts to motivate and inspire
  3. Free you up to do more valuable work
  4. Makes best use of peoples talents
  5. Makes best use of peoples time

3. Handling conflict skills

A. Objectivity

When you are in conflict, try to remain objective not subjective
Objective means: Focusing on the facts, Not your feelings
Subjective means: The opposite: focusing on your feelings, not the facts.

When you are angry or annoyed with another, try to talk about the objective facts of the behaviour, not how that behaviour "makes you feel".

B. Fairness

Fairness, in this context, means holding everyone up against the same standard.
So fairness prevents you from:

  1. Having prejudicial favourites and prejudicial non-favourites and applying different standards to each.
  2. Criticising somebody for a fault for which you are equally guilty (example: criticising them for lateness when you, yourself are often late)
  3. Reacting badly because of your mood, rather than because of the others failure.

4. Leadership skills

Personal management of your own motivation
In order to motivate others one must first motivate oneself.

You do this by:

1. Ensuring you have a goal for which you feel inspired: Being a goal focused individual is the easiest way to ensure you are inspired.

2. Creating and sustaining sufficient health and vitality to give you the energy you need to be positive.
Motivation is a form of energy and energy cannot be created from nothing: it must come from good health habits.
So the correct balance of rest, exercise and nutrition, will give you the correct amount of energy.

The ability to motivate others
When you have to inspire others do so by:

  1. Facing towards the future with a strong and optimistic vision of what is to come
  2. Reject any unnecessary fears
  3. The continuous use of true compliments that act to make the other person feel intelligent and capable of winning.

Let's us look at the opposite


Never:

  1. Dwell too long past mistakes and disappointment
  2. Accept every "possible fear" and elevate it to "probable"
  3. Never say anything that implies the other person is stupid or uneducated.
  4. Never imply the other person is bound to fail.


Let us sum up the 11 people management skills as a list

  1. Explain exactly what it is that you want, and why you want it.
  2. Ask people what they want and how they think they could get it.
  3. When you are listening, always try to answer this question: "What is this person trying to make me believe is true, right, and correct?
  4. Always organise your planning sessions IN WRITING.
  5. Delegate the right tasks to the right person.
  6. When you are in conflict, try to remain objective: Focusing on the facts. Not your feelings.
  7. Be fair: which means holding everyone up against the same standard.
  8. Ensure you have a goal about which to feel inspired.
  9. Facing the future with a strong and optimistic vision of what is to come.
  10. Reject any unnecessary fears.
  11. The continuous use of honest compliments.

For more information about people management skills training visit the Corporate Coach Group website

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