Send Us a Message

ILM Recognised Provider

Corporate Coach Group is an ILM Recognised Provider of development training.

About the Institute of Leadership & Management

CPD Accredited Member

Corporate Coach Group has training modules which are CPD Accredited. Learn more here.

About CPD Provider

Wise Words

Wise Words are those Snappy Sayings and Clever Quotations that give you Wisdom-in-a-nutshell: such as this one from Albert Einstein

Wise Words and Quotes

"Anyone who has never made a mistake has never tried anything..."
Keep reading...

Wise Words and Quotes

FREE Training Questionnaires

You need to develop your skills. But which skills? And by what method?

FREE Training Needs Analysis

Take a look at this list of free, informative and engaging questionnaires.
Go ahead - have a go...

FREE Training Questionnaires

FREE eBook Download

This short book will teach you some of the secrets of leadership, including communication, handling difficult people, planning and motivation.

FREE eBook Download

Receive your free ebook straight to your inbox, with our compliments.

FREE eBook Download

What Knowledge and Skills are Required by a Manager?

Book Online Now, or Call Us +44 020 3856 3008
Posted 09 September 2014 by Chris FarmerChris Farmer

Personal Development Courses

We offer both:
• Bespoke in-house training.
These can be tailored to your specific needs.
• Open training courses at locations near you.
You may find the following will help you with the development your leadership and management skills training.

What knowledge and skills are required by a team manager?

Have you been recently promoted to the role of team leader or team manager?
If yes, then it is probably because you know the job to a greater level, than the others.

You know the customer needs, and you know your organisational systems.
You have a great deal of technical knowledge and expertise.

Therefore, when the role of manager needed to be filled, your name rose to the fore, and you got the job.
But now that you are a team leader-manager, you are expected to be able to manage people.
And people are not easy to manage.

You may need to improve your people management skills

Question: As a team manager, how can you get the best performance from yourself and others?

It is vital that you develop a fully comprehensive answer to the above question isn't it?
Because your job as a manager is to get the best performance from others; and to do that, you will need to know what knowledge and skills are required to achieve that goal.
It is this additional skill set that you need to quickly acquire.

The following information will help you to make a great start.

Here is a list of six skill sets that you need to master if you want to be successful in your role of team manager - team leader.

  1. How to set achievable and realistic goals.
  2. How to communicate well. You need to communicate your message and your personality.
  3. How to manage priorities: Planning ahead, preparation, prevention of avoidable errors.
  4. How to manage conflict: Conflicting colleagues and poor performance issues.
  5. How to motivate yourself; self-motivation, self-confidence, self-control.
  6. How to motivate others. How can you inspire a positive emotional response in the minds of your listeners; customers, colleagues, suppliers and bosses?

Let us look at each skill set in turn:

Leadership Training - The Effective Leader Manager

Leadership Training - The Effective Leader Manager

As the team leader or manager, you know that, on the technical level, you are very good. In your role as an effective and inspirational leader-manager, you recognise that there may be some gaps. Now you are searching for a method to help you to improve your skills as a team-leader and manager - click here to find out more!

1. How to set achievable and realistic goals

The leader manager must have a very clear notion of the goal to be achieved. The team manager must know where he is heading. (She is heading).

A leader manager must have a clear sense of direction.

If you are leading a business enterprise, then the purpose of that enterprise is "profitable trading".
If your activities result in trading for no profit, or worse, if you are trading at a loss, then you are off track.
If you are in the public services or working in a charity, then your purpose is efficient service.
If your activities are inefficient, then you are off track.

Here is a key question.

What is your goal?

Do you have your goals clearly defined?
Or not?
You need to be clear on your target.

Decide; what is the purpose of the team's existence?

When you have the purpose of the team's existence clearly in mind, then your role is to facilitate the efficient expression of its purpose.
Your task is to ensure that every action taken by every member of the team corresponds directly to the achievement of the team's goal, or stated purpose.
Similarly, ensure that every action taken by every member of the team does not waste valuable time because it does NOT correspond directly to the teams stated purpose.

Goal focus is the first and most important personality trait that you need to perfect if you want to be a superior team manager.
Being goal focused has the capacity to transform your efficiency rating by up to 200%.

Wouldn't you like that?

2. How to communicate well. You need to communicate your message and your personality

You are not like Robinson Crusoe; you don't live alone on a desert island. You live and work surrounded by other people. And your success as a manager is dependent on your ability to gain the willing cooperation of others.

You need to gain their assistance if you are to achieve your goals. If you fail to gain the willing cooperation of others, then you cannot achieve your goals.

And since you are not telepathic, you will have to use language to communicate your message.

  • Language in the spoken form.
  • And you need to perfect your body language and your voice tones.

And since you need to write emails and reports, you need to improve your ability to express yourself in writing.

  • Improve your use of the spoken language.
  • Improve your use of the written language.

In addition you may need to:

  • Improve your appearance.
  • Improve your listening skills.
  • Improve your questioning skills.
  • Improve your memory skills.

All these communication skills combine to make you a more effective personal communicator.

Look at the above list; ask yourself, "Which of the above list are weaknesses in my performance?" Meaning:
Which two or three of the above list of seven items are your weakest and if you did improve on your current skills would make the biggest impact on your performance.

Imagine that you spoke with greater clarity and confidence; wrote with more style and persuasiveness. If you looked like a true professional and listened to the message and remembered everything you heard; imagine what you would be like!

If you perfected all these areas of communication then you would rule the world.
Being a confident communicator has the capacity to transform your efficiency rating by another 250%.

3. How to manage priorities: Planning ahead, preparation, prevention of avoidable errors.

Let us now assume you have laser like goal focus, and you are an amazing communicator, and therefore you are able to gain the willing cooperation of a huge army of people.
That still won't be enough to win.
You will need to come up with a plan.

A plan is a thought process set into writing.

A plan is the method by which you will achieve the goal

An ambitious goal without a plan is useless.
An ambitious goal combined with a brilliant plan is a powerful force for progressive change.

Here at the corporate coach group we believe that planning is an essential skill

We have developed what we call the P LIST.

The P- List is a set of skills that you need to develop: And they all begin with the letter P.

  • Planning
  • Preparation
  • Prevention
  • Prioritisation
  • Practice
  • Proper protocols
  • Perfecting personal performance
  • Pinpoint potential problems
  • Pinpoint potential opportunities
  • Proper psychology

That is a powerful list isn't it?

You need to consider each one and ask yourself if you are in need of improvement on any one of them.

  • Are you planning ahead sufficiently?
  • Do you do enough preparation?
  • Does your team suffer too many preventable errors?
  • Do you have a method to prioritise your tasks into value order?
  • Do you practice what you preach?
  • Do you have Proper Protocols?
  • Are you striving each day to perfect your personal performance?
  • Do you look ahead and try to pinpoint potential problems.
  • Do you see the potential opportunities?
  • Do you have the Proper psychology?

Or are you badly messed up?

Get involved with the P list

Being a brilliant planner has the capacity to transform your efficiency rating by another 375%.
And that would make a massive difference!

So, build proper plans.

4. How to manage conflict: Conflicting colleagues and poor performance issues

Even though we can now assume you are a master practitioner of the P LIST, your problems are not yet over.
Because even though you have a detailed plan, other people won't follow it. They won't like it. So, they won't comply with it.
So, now you have a new problem: conflict.

Conflict is inevitable.

If you work with others you will need methods to resolve conflicts.

  • Some people will disagree with the goal.
  • Some people will disagree with the plan.
  • Some people are plain disagreeable.

Do you know anyone like that? Do you have any disagreeable people in your team?

You need to handle these people

But how?

Answer: You need to handle conflict according to logical, (rational) principles.
You need to stay logical. Don't get too emotional.

You need to not get too emotional.

  • Don't get angry
  • Don't get upset
  • Don't get bitter
  • Don't run away from conflict

You need to develop methods of dealing with conflict "according to the principles of reason."

That means;

  • You concentrate on the facts of the case. Not their feelings.
  • You use objective language, not subjective language.
  • You distinguish between facts and opinions.
  • You distinguish between reasons and excuses.
  • You focus on the future, not the past.
  • You try to discover the corrective action, not "who is to blame?"

Remember that you need to keep your colleague on your side, emotionally.
Winning a battle that leads to you losing his loyalty is a Pyrrhic victory.

A Pyrrhic victory is a victory with such a devastating cost that it is tantamount to a defeat. Someone who wins a Pyrrhic victory has been victorious in some way; however, the heavy toll negates any sense of achievement or profit. (Another term for this would be "hollow victory").

Remember that you need to keep this person on your side.

You don't want the team to fragment into opposing camps.
Under pressure, a divided team crumbles.
So handle conflict according to logical principles not emotional bloodletting.
Learn rational conflict management techniques.
Being brilliant at handling difficult people has the capacity to transform your efficiency rating by another 175%.

5. How to motivate yourself; self-motivation, self-confidence, self-control

All these conflicts and other pressures can have a tiring effect on your mind.
Therefore, you will need to know how to manage your own emotions. You will need to learn the arts of emotional management.
Emotional management is the art of directing the focus of your mind and the physical state of your body so that you are able to create a positive mental attitude, especially during tough times.

Here is the major principle of emotional management.

Memorise the following statement:
"You feel whatever you think about".

"You feel whatever you think about".

Your feelings come from your thoughts.

And amazingly, you can control your thoughts.

  1. If you control your own thoughts, you will control how you feel in any given situation.
  2. If you control how you feel in any given situation, then you can control how you REACT in any given situation.
  3. If you can control how you react in any given situation then you can master the situation.

But on the other hand, if you cannot even control yourself, then you will never be able to control the situation. Would you agree with that?

ONLY IF you control your will, will you control the situation.

And that is what you want to be able to do.

Therefore you need to focus your mind on:

  • Your goals
  • Your plans
  • How to gain the cooperation of the other people involved

This type of thinking will cause you to feel:
Positive, progressive confident and motivated.

Which is what we want.

Being able to control exactly how you think, feel and react in any given situation has the capacity to transform your efficiency rating by another 450%.

That is amazing!

6. How to motivate others. How can you inspire a positive emotional response in the minds of your listeners; customers, colleague's suppliers and bosses?

Can we assume that you are in agreement with the previous list of five steps?

  1. You need to have clear goals.
  2. You need to develop excellent communication skills.
  3. You need to formulate brilliant, detailed plans.
  4. You need to use your logical mind to handle difficult people, with whom you have been having recent trouble, and they will then fall into line. And that would be nice!
  5. You are feeling powerful because you are managing your own mind.

You feel strong.
If you really were doing the entire list of five above, can you see that you would be able to inspire a positive response from everyone who stands inside your sphere of influence?
If the above were true, can you see that you would have an inspiring effect on the others around you?

Now you can give away to others the skills you have in your own possession.

You can give away to others the gifts of:

  • Better goal focus.
  • Better communication.
  • Better planning and preparation.
  • Better, more rational conflicts. (Fewer emotional conflicts).
  • Better control over the emotions. You can make others feel more positive.

And since they are feeling more goal focused, prepared and positive, then they will also be more likely to be effective, won't they?

Then, you will be able to get the best from yourself and others.

How can you get the best from yourself and others?

That was our original assignment as a manager.

Here are the skills again: You need to learn more about:

  1. How to set achievable and realistic goals.
  2. How to communicate well. You need to communicate your message and your personality.
  3. How to manage priorities: Planning ahead, preparation, prevention of avoidable errors.
  4. How to manage conflict: Conflicting colleagues and poor performance issues.
  5. How to motivate yourself; self-motivation, self-confidence, self-control.
  6. How to motivate others. How can you inspire a positive emotional response in the minds of your listeners?

Please learn to master each set, in turn.

You could do that couldn't you?

Yes.

FREE Training Needs Analysis

FREE Training Needs Analysis!

In order to get the best from your training, you need to discover your relative strengths and weaknesses. Take our FREE training needs analysis questionnaire now and get a report in less than five minutes!

If you think a friend might enjoy this, please share it with them:

Blog Email Subscription

Do you want to receive an email whenever we post a new blog? The blogs contain articles 5-10 minutes long - ideal for reading during your coffee break!
If you wish to sign up for this, please click here.

Improve yourself with Training Courses

Good training is important for your continued professional development. You may find this very popular course will help you with the development your leadership and management skills training. Reserve your place today with Corporate Coach, a leading UK training provider.

Your Comments

Nobody has rated this blog yet... based on 8 reviews, 4 out of 5 stars.
Would you like to rate this blog?

X