What is the Most Important Rule In People Management?

Important: GDPR Email Preferences

As you may already know, the EU General Data Protection Regulation (GDPR) will be coming into effect on 25th May 2018. We take your privacy seriously and we are working hard to ensure we comply with the new data protection laws. You can find out more about how we're doing this in our privacy policy on our website.

We want to make sure you continue to receive the latest newsletters, blogs, special offers and more.

As someone who has opted-in to receive our emails in the past, we’d like to give you this opportunity to confirm what you wish to receive:

Just so you know, if you don’t let us know what kinds of emails you want to receive from us, we’ll stop emailing you on the 24th May 2018 - you'll be missing out!

You are of course free to change your mind at any time – just follow the link at the bottom of any of our emails.

What is the Most Important Rule in People Management?

The single most important rule of management is this:

"Whatever gets rewarded, gets done."

That single sentence should act as the guiding light which illuminates your thinking about managing and motivating people.

"Whatever gets rewarded, gets done" means, you must become extremely conscious of what behaviours you are rewarding.

The sad truth is that, many bad behaviours are often inadvertently rewarded, (think of a mother giving a misbehaving child a bar of chocolate, in order to pacify him).

The same kind of thing happens in your organisation.

Whatever behaviour gets rewarded, gets repeated.

So, don't fall into the trap of accidentally rewarding bad behaviours.

You should note that the opposite statement is also true: "Whatever behaviours do NOT get rewarded, will soon stop."

If a colleague exerts extra effort, over an extended time, obtaining good results for the business, and that extra effort goes unnoticed and unrewarded, you can be sure that they will be less likely to repeat such efforts.

You should be sure that you and your organisation does not accidentally reward the following behaviours.

• Yes-man mentality
• Indecision (the refusal to make a decision for fear of making a wrong one)
• Chronic risk avoidance

These three behaviours are often rewarded, and consequently the organisation as a whole becomes slow to change and adapt, and thus is at risk of being selected for extinction.

It is vital that you and your organisation recognise and reward the following behaviours:

• Constructive criticism of the current set up
• Creative thinking
• Intelligent risk taking

These three behaviours are often NOT rewarded, and often they are even discouraged.

All successful organisations thrive because they encourage these types of behaviours.

Whenever you see a person giving constructive criticism, or creative thinking, or taking intelligent risks, you should single-out that person for praise, appreciation and reward.

The reward does not have to be money, although it could be.

Rewards can come in the form of personal recognition, appreciation, thanks, and career advancement.

You cannot afford to NOT reward risk taking, creativity and constructive criticism.

You cannot afford to reward Yes-man mentality, indecision and chronic risk avoidance.

Remember the following sentences and ponder their important implications:

• Behaviours I reward, will be repeated.
• Behaviours I fail to reward, will stop.

About the Author: Chris Farmer

Chris Farmer is the founder of the Corporate Coach Group and has many years’ experience in training leaders and managers, in both the public and private sectors, to achieve their organisational goals, especially during tough economic times. He is also well aware of the disciplines and problems associated with running a business.

Over the years, Chris has designed and delivered thousands of training programmes and has coached and motivated many management teams, groups and individuals. His training programmes are both structured and clear, designed to help delegates organise their thinking and, wherever necessary, to improve their techniques and skills.

Blogs by Email

Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!

Further Reading in Leadership and Management

• Leadership training - Success principles
  Leadership training - Success principles The role of a leader is: To get the best results from themselves and others. In fact, that is a good goal for which everyone should aim - to discover how to get the best results from yourself and others. If you could get the best...
  Read Article >
• Solutions to Common Management Issues
  Experienced management trainer Chris Farmer discusses solutions to common management issues in this short article. Read on for his insights.
  Read Article >
• Leadership training: Self-reliance
  A leader does not feel the need to seek the approval of others. A leader makes his own motivation and validation. Leaders have an 'internal locus of control'. Leaders are self-reliant.
  Read Article >
• How can I become a Thought Leader?
  To be perceived as a Thought Leader, you must acquire the specialist skills and abilities used by all successful thought leaders to inspire and lead their teams. Find out what these key characteristics are and how to develop them.
  Read Article >
• Leadership Training: Six Tips for Success
  Follow these six principles and success will be achieveable: Goals, plans, action, feedback, change, persistence. Here are some tips on how to put them into practice.
  Read Article >

Looking for Leadership and Management Training?

If you're looking to develop your Leadership and Management Skills, you may find this Leadership and Management Training Course beneficial:

Open Training Course Pricing and Availability

Next Open Course Starts in 7 days, Birmingham City, places available Book Now >