Established, since 1997, leading UK based training provider.
Celebrating 25 years in business! CPD Member - The CPD Certification Service ilm Recognised Provider

Understanding Vs Agreement

Understanding vs Agreement

Understanding vs Agreement

“Clear words build understanding; solid reasons create agreement.” - Chris Farmer, Lead Trainer, Corporate Coach Group

Whether you are presenting ideas, discussing plans, or negotiating with others, it is crucial to ensure that you can make your listeners clearly understand.

However, gaining understanding is just the first step. To achieve your goals, you also need to gain agreement from your audience.

  • Understanding means that others comprehend the exact meaning of your message.
  • Agreement means that they think what you are saying is good, right and true.

Understanding should come before agreement.

Therefore, the first thing to do is to make yourself clearly understood.

Followed by gaining their agreement.

It may be the case that they understand what you are saying, but they disagree.

That is just a fact of life.

Not everyone will agree with what you say. But we should strive for universal understanding.

You should be able to make yourself always understood, even if they do not agree.

Ideally, you would like to gain both their understanding and agreement.

How to Make People Understand

To make people understand you need to:

  • use specific language
  • give definitions
  • use illustrative examples
  • use numbers to express exact times, places, and quantities
  • speak slowly enough to allow people to keep up with your presentation.

How to Gain Agreement

We gain their agreement by giving sufficient reasons to believe that what we are saying is true, right, good, practical, and fair.

The clearer your message, the easier it is to gain both understanding and agreement.

Remember that understanding comes from using clear language, and agreement comes from giving sufficient reasons to believe.

It is important not to invert the correct order and put agreement before understanding.

Coming to agreements before we have gained mutual understanding, leads to conflicts.

What happens when we sign agreements based upon misunderstanding? There is conflict.

Summary

As a professional person, your goal is to communicate effectively and achieve your objectives.

To do this, you must gain both understanding and agreement.

By following the right order and using clear and specific language, you can communicate your ideas effectively and achieve your goals.

Communication Skills Training

We recommend our Communication Skills Training course for anyone who is involved in making presentations. Learn to communicate with clarity, confidence and persuasiveness!

Definition: Understanding Before Agreement Principle

In business talk, you must first make sure people fully grasp what you mean before you ask them to agree. Use clear words, check for real understanding, keep the order of steps, and cut the chance of later conflict or waste.

Show CG4D Definition
Context: Business communication
Genus: principle
Differentia:
  • Relies on simple, exact words and clear examples
  • Insists listeners show they grasp the full meaning
  • Sets a fixed order: understanding must come first
  • Prevents conflict, errors and wasted effort later

Article Summary

Strong communication skills begin with clear words that build shared understanding; once people know what you mean, solid reasons win their agreement and stop costly conflict.

Frequently Asked Questions

Here are some questions that frequently get asked about this topic during our training sessions.


Thought of something that's not been answered? Ask Us Today!

Did You Know: Key Statistics

The 2023 State of Business Communication report by Grammarly and The Harris Poll says firms lose about £10,000 per worker each year because of unclear communication. Project Management Institute’s 2022 Pulse of the Profession survey shows that 28% of project failures happen mainly because people did not share clear meaning.

About the Author: Chris Farmer

Chris

Chris Farmer is the founder of the Corporate Coach Group and has many years' experience in training leaders and managers, in both the public and private sectors, to achieve their organisational goals, especially during tough economic times. He is also well aware of the disciplines and problems associated with running a business.

Over the years, Chris has designed and delivered thousands of training programmes and has coached and motivated many management teams, groups and individuals. His training programmes are both structured and clear, designed to help delegates organise their thinking and, wherever necessary, to improve their techniques and skills.

Blogs by Email

Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!

Further Reading in Communication - Persuasive Communication

  • How to Improve my Negotiation Skills
    Learn negotiation skills that turn talks into win-win agreements. Get clear prep steps, active listening tips and training to improve negotiation success.
    Read Article >
  • Interpersonal communication skills
    Learn how to sharpen your interpersonal communication skills by tuning voice tone, body language, clear words and attitude to win trust in face to face talks.
    Read Article >
  • Persuasive Communication Skills
    Learn persuasive communication fast. Add clear purpose and strong reasons using the words 'so' and 'because' to win support, lead teams, and gain cooperation.
    Read Article >
  • Three Steps to Better Communication Skills
    Boost your communication skills with three clear steps: state your point, prove it, show its value. Gain faster cooperation at work and in life every day.
    Read Article >
  • Building Rapport
    Learn how to build rapport in conversation by matching body language, voice tone and words. Master these communication skills to spark trust and boost results.
    Read Article >

Looking for Communication Skills Training?

If you're looking to develop your Persuasive Communication Skills, you may find this Communication Skills Training Course beneficial:

Open Training Course Pricing and Availability

27 October
Online - Teams
£475 +VAT
30 October
London - Central
£475 +VAT
10 November
Birmingham City
£475 +VAT
17 November
Leeds City
£475 +VAT
More dates and locations available
Save £50 on this course

Next Open Course Starts in 28 days, Online - Teams, places available Book Now >