Better Negotiation Skills
Better Negotiation Skills
Negotiation is a specialised form of communication that involves two or more people or groups, each acting in their own interest. Both sides understand that, to achieve their goals, they need to engage in negotiation to create a mutually beneficial agreement. In business, negotiation requires voluntary consent on all sides, and the aim is always for everyone to achieve a positive outcome. For more in-depth insights, you might consider our Negotiation Skills Training Course.
It is important to clarify what negotiation is not. It is not about finding the midpoint between two extremes. Negotiation is more strategic and nuanced, focused on mutual exchange of values.
The Negotiation Cycle
Every negotiation follows a cycle. The first step is identifying clear goals-what you want and what you are prepared to offer in return. By setting clear objectives, you give structure to the entire process and make it easier to navigate. Learning how to communicate these goals effectively can be further enhanced by attending our Communication Skills Training Course.
Perceived Value
Understanding perceived value is central to effective negotiation. People place different value on the same items, so successful negotiators must identify what the other side values highly and leverage this knowledge to trade concessions that are more valuable to them than to you. Mastering this skill can be complemented by exploring our Negotiation Skills Training Course.
Negotiable Variables
During a negotiation, each party has certain variables, or "bargaining chips," they can trade. These are elements that you perceive as lower value but may hold higher value to the other side. The goal is to exchange these variables strategically to reach a favourable outcome.
Avoiding Common Errors
Many negotiators make mistakes that cost them the deal or weaken their position. One of the most common errors is "goodwill conceding"-giving away something for free in the hope of creating goodwill. This can backfire, as it weakens your position. Another frequent error is allowing emotions to take over. In negotiation, emotions can cloud judgement and cause people to make decisions that don't serve their interests. To better manage these tricky situations, consider our Conflict Management Course.
The Trader Principle
A key principle in negotiation is to never give away concessions; instead, trade them. By doing so, you ensure that every concession is balanced by a corresponding gain, creating a win-win scenario where both sides leave the table satisfied.
Negotiation Strategy
Professional negotiators know the importance of entry and exit strategies. Every negotiation must come to an end, and knowing when to walk away from a bad deal is crucial. This often requires having a "Best Alternative to a Negotiated Answer" (BATNA). A BATNA provides the confidence to leave a negotiation if the terms aren't right, preventing you from being cornered into accepting less favourable outcomes. Developing these strategies further can be supported by our Negotiation Skills Training Course.
Voice Tones and Body Language
Mastering voice tone and body language can enhance how you are perceived during negotiations. Factors such as volume, pitch, and pace can influence how your message is received. Likewise, body language, including posture, facial expressions, and eye contact, plays a vital role in building trust and authority. You can develop these aspects of communication through our Communication Skills Training Course.
Attitude and Success
Finally, your attitude governs the quality of the negotiation. Entering with a positive mindset tends to produce positive results. By combining knowledge, strategy, and emotional control, you can consistently improve your negotiation outcomes and build stronger partnerships. Practice, knowledge, and a clear understanding of the negotiation process-reinforced by courses like our Negotiation Skills Training Course-will ensure you see success in every interaction.
About the Author: Chris Farmer
Chris Farmer is the founder of the Corporate Coach Group and has many years' experience in training leaders and managers, in both the public and private sectors, to achieve their organisational goals, especially during tough economic times. He is also well aware of the disciplines and problems associated with running a business.
Over the years, Chris has designed and delivered thousands of training programmes and has coached and motivated many management teams, groups and individuals. His training programmes are both structured and clear, designed to help delegates organise their thinking and, wherever necessary, to improve their techniques and skills.
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Further Reading in Communication - Persuasive Communication
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How to Improve Your Negotiation Skills
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How to Persuade Others to Do What I Want
In leadership the common desire to make others do what you want is misguided. Forceful tactics lead to poor outcomes. Reframing the question to seek willing cooperation is crucial, as well as highlighting long-term benefits.
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Persistence
Persistence is a state of mind that can be developed over time. If you want to develop more persistence, then take the following steps.
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In order to achieve any goal, you are going to need the co-operation of others and, since you cannot use force, you are going to need to gain their willing co-operation.
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Customer Service Training
The purpose of customer service training is to draw attention to how our agents speak, work, act and react in ways that will at least avoid a negative reaction, and preferably, create positive emotions in the minds of our customers.
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Looking for Communication Skills Training?
If you're looking to develop your Persuasive Communication Skills, you may find this Communication Skills Training Course beneficial:
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