Twelve Ways to Improve your Communication Skills

Important: GDPR Email Preferences

As you may already know, the EU General Data Protection Regulation (GDPR) will be coming into effect on 25th May 2018. We take your privacy seriously and we are working hard to ensure we comply with the new data protection laws. You can find out more about how we're doing this in our privacy policy on our website.

We want to make sure you continue to receive the latest newsletters, blogs, special offers and more.

As someone who has opted-in to receive our emails in the past, we’d like to give you this opportunity to confirm what you wish to receive:

Just so you know, if you don’t let us know what kinds of emails you want to receive from us, we’ll stop emailing you on the 24th May 2018 - you'll be missing out!

You are of course free to change your mind at any time – just follow the link at the bottom of any of our emails.

Communication Skills Training: Twelve Ways to Improve Your Communication Skills

Mastering communications skills is one of the best things that you can do, since your future success, health and happiness relies upon your ability to gain the willing cooperation of others. In order to gain their willing cooperation, you will need to properly communicate with them.

Some people are natural-born master communicators; they seem to have been born with the gift of the gab. People such as John Lennon, The Martin Luther King, Winston Churchill and Margaret Thatcher. They are the lucky few.

You may like these four, or you may loath them, but you would probably agree; this particular fab-four were definitely, Master Communicators.

How could you become a master communicator? Let is look in more detail as to what makes a master communicator.

Communication is a complex subject; it has many component parts. To understand the whole, we must first identify the parts. There are the three major parts of communication:

• Words.
• Voice tone.
• Body language.

Words can be split into two subsets: content and style. Content is WHAT you have to say and style is HOW you express your content.

So now we have four major parts to your communication.

1. Your verbal content.
2. Your verbal style.
3. Your body language.
4. Your voice tones.

Your verbal content

1. Make your content clear. Don't mix your messages. If your main message is lost amongst a crowd of lesser messages, you will lose your listener.

2. Limit the amount. Don't overwhelm the listeners mind with too much information. People have limited memory power. So don't give them too much to remember.

3. Make your content logical. If they cannot see any logic in your message, they will have no reason to accept it.

Your verbal style

4. Suit your style to your audience. Speak to businessmen and women in a business-like style. Speak to children in a simplified-style.

5. Balance your content between talking about general principles and concrete examples. You could either Name the principle and then illustrate with examples, or you could do the opposite; Give examples first, and then draw-out the general principle.

Both systems work, but you need to decide which would be best for your particular message and your particular audience.

6. Repeat your main message. If you want them to remember what you said, repeat, repeat, repeat! Repetition is the mother of memory.

Your body language

7. Dress according to the context. Match your audience's higher expectations. Don't dress up too much, but don't be scruffy either, relative to your audience's expectations.

8. Animate yourself; so that you are not boring to look at. Move and smile. If you are too static, like a stone-statue, your audience will soon begin to snooze. Make your body language support your verbal content. A little showmanship can go a long way.

9. Never point. Don't point your finger. Don't point your pen. Pointing is too aggressive. To emphasise your main points, use an open hand gesture.

Your voice tones

10. Your voice should be slightly louder than is normal. This will give you an air of confidence.

11. Your voice should be slightly deeper than is normal. This will give you an air of authority.

12. Your pace should be slightly slower than normal. This will give you an air of calm certainty and gravitas.

How to Become a Master Communicator Summary

• Make your content clear.
• Limit the amount.
• Make your content logical.
• Suit your style to your audience.
• Balance between "general principles" and "concrete examples".
• Repeat, repeat, repeat!
• Dress according to the context.
• Animate yourself.
• Never point.
• Your voice should be slightly louder, deeper and slower than normal.

Communication Skills Quiz

To discover where your communication skills are strongest, and where they are not so strong, try our quick Communication Skills Quiz.

Communication Skills Training

Communication Skills Training

Do you ever think to yourself, "I know what I mean, but I can't explain it"? You need to be able communicate facts, feelings, information and ideas, in a clear, professional and confident manner. If you want to learn more about our communication skills training, please click here.

About the Author: Chris Farmer

Chris Farmer is the founder of the Corporate Coach Group and has many years’ experience in training leaders and managers, in both the public and private sectors, to achieve their organisational goals, especially during tough economic times. He is also well aware of the disciplines and problems associated with running a business.

Over the years, Chris has designed and delivered thousands of training programmes and has coached and motivated many management teams, groups and individuals. His training programmes are both structured and clear, designed to help delegates organise their thinking and, wherever necessary, to improve their techniques and skills.

Blogs by Email

Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!

Further Reading in Communication - Clear Communication

• What are good communication skills?
  In most areas of your life, the ability to communicate effectively is key to your success. Here are three tips to consider and put into practice today. Try our communication skills quiz to see where your strengths lie.
  Read Article >
• What are the Factors of Effective Communication?
  Being able to communicate effectively is vital to achieving your goals, as well as fostering good working relationships with colleagues. Great communication at work will benefit the sharing of creative ideas and problem solving.
  Read Article >
• Why is Communication Skills Training Important?
  Good communication is a key skill needed by people in every organisation to build good staff rapport and avoid misunderstandings. By attending communication skills training you become aware of what areas you could develop.
  Read Article >
• Ten Top Tips For Sending Professional Calendar Meeting Invites
  To ensure your meetings are well attended and productive, you need to ensure that your meeting invitations are professional. These tips will help you to clearly communicate the purpose of the meeting and help attendees prepare.
  Read Article >
• How to improve the way I speak
  How to improve the way I speak It is important to be able to speak and to write clearly. One of the biggest mistakes you can make, at work, is to use ambiguous language. It is especially naughty to give ambiguous instructions. An ambiguous instruction is any instruction that is so...
  Read Article >

Looking for Communication Skills Training?

If you're looking to develop your Clear Communication Skills, you may find this Communication Skills Training Course beneficial:

Open Training Course Pricing and Availability

Next Open Course Starts in 13 days, Online - Teams, places available Book Now >