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Team Management Training

Team Management Training

Team Management Training

To make your team more effective, encourage the following habits:

  1. Always keep your teams' goal firmly in mind.
  2. Your teams' goal is to add value to customers.
  3. Always do things that you believe, will add value to your customers, your organisation, friends, family and consequently, to yourself.
  4. Operate according to your plan, not your mood.
  5. Distinguish between "busy work", and "productive work".
  6. Handle conflict according to the principles of reason, not emotion.
  7. Take control of the content of your conversation and make your language more positive.
  8. Listen to the content of other people's conversations and put strict limits on the amount of time they spend complaining and moaning.
  9. Redirect negative talk towards alternative conversations, relating to how you might improve service to your customers.
  10. Create and sustain a positive mental attitude, especially during tough times.

1. Always keep your teams' goal firmly in mind.

Your team exists to achieve its goals.

The goal is the glue that bonds the various personalities of your team together.

Therefore, always encourage the team, to keep the goal in mind.

2. Your teams' goal is to add value to its customers.

The purpose of your team is to add value to its customers, by means of providing products and services in a friendly and positive manner.

Your success is achieved only when you add value to your customers, since your customers will continue to pay, only if they feel they are benefiting by doing business with you.

3. Always do things that you believe, will add value to your customers, your organisation, friends, family and consequently, to yourself.

In order to achieve the goal of providing high quality products and services to customers, you must be efficient in your use of time, money and effort.

That means that you need to plan ahead.

Plan your days, plan your journey, plan your priorities, spend an hour planning the next three weeks.

4. Operate according to your plan, not your mood.

When you have written your detailed plan, it will sometimes require that you do things that you don't want to do. In these cases, follow the plan anyway.

Don't put off unpleasant or difficult tasks.

Bite the bullet and do difficult tasks anyway, even if you are not in the mood.

Always do the most important things first.

5. Distinguish between "busy work", and "productive work".

It is important to realise that nobody is paid for how hard they work. They are paid for the amount of perceived value, their work adds to the organisation.

Productivity is the quality of the effort, not its quantity.

It is easy to become overworked and extremely "busy" by engaging in too many "low value tasks", when you could have been more productive by doing only "high value tasks".

6. Handle conflict according to the principles of reason, not emotion.

Conflict is inevitable. Even if you have a plan, some people won't follow it. And, if they don't follow the plan, that can lead to conflict.

Conflict must be handled rationally, calmly, logically and without becoming over emotional.

When in conflict, control your emotions, control your voice tones, control your language, and deal with things in a calm, logical and professional manner.

7. Take control of the content of your conversation and make your language more positive.

Your words will always create one of three emotional responses in the minds of your audience:

  1. They add emotional value to the listeners
  2. They fail to add value to the listeners.
  3. They detract value from the listeners.

Before you say anything, ask yourself whether, what you are going to say, will add value to your listener.

Only if you believe your words will add value to the listener, should you go ahead and say it.

8. Listen to the content of other people's conversations and put strict limits on the amount of time they spend complaining and moaning.

Many people talk in ways that fail to add value or worse, what they say detracts from people and is counterproductive to the situation.

You should be aware of when the conversation goes off track and take steps to improve the situation.

9. Redirect negative conversations towards alternative conversations, relating to how you might improve service to your customers.

Whenever the team conversation is taking a wrong turn and seems to be counterproductive, consciously try to change the content and get it back to where it should be; talking about how the team can add more value to customers, by improving products, service and organisation.

10. Create and sustain a positive mental attitude, especially during tough times.

Everything you do and everything you say, is the product of your attitude.

Positive attitudes tend to create positive results.

Negative attitudes tend to create negative results.

Keep an eye on the team attitude and do all you can to keep things positive.

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