Communication Skills In Business
Communication Skills in Business
In business, you need to use language effectively in order to give proper feedback.
Look at the diagram below and you will see why feedback is an important concept in professional and business communication.
Feedback is the communication of information that relates to a person's recent actions to the goal.
Feedback tells a person whether their recent actions are taking them closer towards their goals, or NOT.
Your goal is to communicate proper feedback.
Feedback comes in three forms:
- Constructive criticism.
- Destructive criticism.
- Appreciation and praise.
1. Constructive criticism
At times, we all need to receive constructive criticism - Since nobody's perfect!
Therefore, managers should know how to communicate criticism in a constructive manner.
We need managers to communicate any criticism in a constructive manner which will inspire and will give confidence to the receiver.
Failure to give constructive criticism is a common communication error.
Some managers give destructive criticism.
2. Destructive criticism
This is what we do NOT want. It is easy for negative feedback to deteriorate into destructive criticism.
Destructive criticism leads to bad feelings, broken relationships and a reduction in performance.
One of your main aims should be to note the difference between constructive and destructive criticism (feedback) and to perfect your skills in communicating constructively.
3. Positive feedback: Appreciation, praise and thanks
Managers need to give proper appreciation, praise and thanks.
Always remember the power of a few kind words.
Failure to communicate appreciation and praise is a common communication error.
Remember, the lack of appreciation is sometimes the cause of conflict.
One of your main aims in life should be to harness the power of a few kind words.
Blogs by Email
Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!
Further Reading in Communication - Clear Communication
-
Communication Skills in Business
Being able to give proper feedback relies on the ability to communicate effectively. Any criticism must be delivered in a constructive way, in order to give the receiver confidence and inspire them to improve.
Read Article > -
Learn to Spot Logical Lies
Don't let your thoughts and actions be governed by logical fallacies. Some people may use them to mislead you, or as a simple mistake. Learn to identify them so that you can be prepared to spot them.
Read Article > -
Communication skills for trainers or presenters
Communication skills for trainers or presenters As a trainer or presenter: You have three major goals. To make your messages and material: 1. Informative 2. Enjoyable 3. Memorable Let us look at each in turn: Informative Your delegate must find your material informative. In order for that to happen, you must...
Read Article > -
Think Before You Speak
Did you see the upset that Donald Trump caused last week with his ill-thought-out words about COVID-19, in front of the world's media? This is a great example of why you should always think before you speak.
Read Article > -
How to be a better communicator
Your work and personal relationships would benefit if you improved your style of communication. Please check out these four strategies you can use straight away, to be a better communicator and gain more co-operation from people around you.
Read Article >
Looking for Communication Skills Training?
If you're looking to develop your Clear Communication Skills, you may find this Communication Skills Training Course beneficial:
Open Training Course Pricing and Availability
Next Open Course Starts in 3 days, London - Central, places available