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People Management Skills Training

People management skills training

People management skills

People management skills are a set of "soft skills" that enable you to inspire the best from others.

People management skills training is important because your organisation pays large sums of cash to people in exchange for their productive effort. But people are motivated to produce by many factors, other than money; these factors are the social factors of motivation.

So it is possible to have well-paid people, not being as productive as they could be, because of a poor atmosphere and a lack of motivation, due to the poor "people management skills" of the management team.

People management skills are the sum total of the soft-skills needed to get the best from other people, besides throwing money at them.

People management skills include the following:

  1. Giving praise and appreciation
  2. Giving constructive criticism
  3. Being a good listener
  4. Helping people to reach decisions
  5. Creating a good team atmosphere
  6. Creating a feeling of optimism

Here are the notes for each one:

1. Giving praise and appreciation

Money is not the only motivator: So too is praise and appreciation.
At your place of work, there are already some people who complain about the management in the following way:

"They tell us soon enough when things have gone wrong: but we are never thanked when things go well!"

This creates a sense of injustice: which is a de-motivator.
Remember that the intelligent use of praise and appreciation is an important factor in motivation and a key people management skill.
Failure to give praise and appreciation is a breach of good sense.

2. Giving constructive criticism

Criticism of another's work is sometimes necessary.

But is can be done in two ways:

  1. Criticism that seems like guidance and help.
  2. Criticism that seems like being told off, like a naughty child.

Obviously, professional people need to be corrected in a way that makes it seem more like corrective assistance rather than a "telling off".

This is done by making the criticism:

  1. Objective and factual
  2. Suggesting a specific alternative
  3. Controlling your temper

These three factors combined will demonstrate your "people management skills" are well developed.

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3. Being a good listener

Listening to others is a vital skill, in order that you can:

  1. Gather information
  2. Understand the others position
  3. Make it seem like you are a nice guy!

Failure to listen will demonstrate the opposite.
Listening is a major key in the scale of people management skills.

Try this for the next two weeks:

  1. Talk only half your normal amount
    and
  2. listen twice more intently

See what happens....

4. Help people to reach decisions

Every day people struggle to make the right decision. People management skills are needed to assist people to do this. They need help:

  1. To make a the right decision.
  2. To have the courage to make a decision, at all!
  3. Motivation to act on the decision, once it is made.

People management includes that art of effective decision making skills.

5. Creating a good team atmosphere

The productivity of the team is affected by the atmosphere in the office.

If people are getting on well, the team will be more productive.

If they are spending their time in bitter internal disputes, everyone loses.

Effective conflict handling skills can save you much wasted time and effort.

Conflict management involves understanding issues such as:

  1. When to compromise and when not.
  2. How to negotiate.
  3. How to handle difficult people.

Add "Conflict resolution" to your growing list of people management skills.

6. Creating a feeling of optimism for the future

The team will not work at its best if it is full of doubt and fear. But in doubtful and fearful times, it is not always easy to feel strong.

This ability: to be able to project optimism and confidence, is one of the most important of your people management skills. It involves being able to do the following:

  1. Control the topic of conversation and direct off those things that cause arbitrary fears.
  2. Direct the conversation onto subjects that suggest that the future will be better than it is now.
  3. Refuse to be beaten.

All these are essentially, a form of mental discipline that is the basis of effective people management skills.

Summary
People management skills are the sum total of the soft-skills needed to get the best from other people.

People management skills include the following:

  1. Give praise and appreciation
  2. Give constructive criticism
  3. Be a good listener
  4. Help people to reach decisions
  5. Create a good team atmosphere
  6. Create a feeling of optimism

For more information about people management training visit the Corporate Coach Group website

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