Posted 20 January 2011 by Chris Farmer
Personal Development Courses
We offer both:
• Bespoke in-house training.These can be tailored to your specific needs.
• Open training courses at locations near you.
Man management training
"Man management training" is the name given to a range of skills that enable the manager to trigger productive effort in the team.
There are many skills that are sub sets of "man management training".
- Conflict management
- Proper use of Non verbal communication
Man management training is important to learn because everyone needs to manage other people. Organisational leaders and managers need to be particularly skilled at this. But sadly, some managers are not good at handling people: They are not renowned for their personal skills.
Here are some specific notes on how to improve on your man management skills.
1. Communication should be:
Clear: They must understand you.
In order to be clear you must work out your message in advance.
Decide what exactly you are trying to make the other person believe is true.
Then say it clearly: With all the exactitude in language you can muster.
Convincing: They should believe what you say is true and good.
Now they know what you think, your second task is to give them reasons to believe.
You must provide them with either
- Facts to back up your claim
- Or a valid argument to justify your claim.
If you fail to give facts or argumentation, your point will be unconvincing and will appear to be "a light weight guess" not a "considered opinion".
Memorable: They can remember you and your message three weeks later.
In order to be memorable, link your ideas to concrete examples and illustrations that the listener can hold onto, mentally, as a symbol to represent what you said.
2. Conflict management:
Your use of language during a conflict should be kept more objective and less subjective
I.e. More use of Factual language and less Emotional.
When you are in conflict don't talk in emotional terms.
Instead talk about the facts that lead to the emotions, not the emotions themselves.
For example compare the following two monologues:
One: John, you make me so angry when you don't do what I told you to do. You didn't send that proposal now they buyer is having to ask for it. Your unprofessionalism has cost us credibility. Send the proposal by 11 o clock this morning.
Two: John, you didn't send that proposal as I asked you to. Now they buyer is having to ask for the proposal again.. Your failure to send the proposal may have cost us the bid. You must now send the proposal by 11 o clock this morning.
The second option is objective and more a productive use of language: It makes the point whilst limiting the potential for a negative emotional response and a kick back from John.
3. Non verbal communication:
Notes on voice tone:
Use a slightly louder than normal voice (within reason). Louder voices imply confidence and vitality.
Use a slightly deeper voice (within your comfortable range). Deeper voices imply more authority.
Notes on body language:
Stand rather straight, with a straight spine: this implies alertness and professionalism.
Match the amount of eye contact you are receiving from the other
If he looks at you in the eyes; then hold his gaze
If she does NOT look at you in the eyes, don't glare at her.
Avoid pointing at others
Not with your finger,
Not with your pen
Pointing is an antagonistic gesture: counterproductive to your best interests.
There are two fundamental human motivations
Some managers use fear to motivate, but it leads them to long term problems.
People will be motivated into action by threats. BUT after a while this style will make enemies of your colleagues. They will act against you and sabotage your best efforts.
Motivation by desire and appreciation leads to better results over the long term
Praise, rewards and incentives also work to inspire productive effort.
This is better because the durability of this method is endless. The more you use this method, the more loyal and devoted the team becomes; which is consistent with your own best interest.
For more information about man management training visit the Corporate Coach Group website