Established, since 1997, leading UK based training provider.

Leadership and Management Training Course - Two Day

Learn practical tools that you can use in real-life situations. Leadership and Management Training
  • Learn state-of-the-art Leadership and Management techniques
  • Inspire others to consistently give you their best performance
  • Communicate your message with greater skill and confidence
  • Time management skills. Improved planning and delegation will maximise your progress
  • Handle difficult people, resolve conflicts, more quickly and with less fuss
  • Develop a higher degree of self-awareness; more self-confidence and more motivation
  • Inspire a more Productive Team Spirit that will generate your best results - ever
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Book Now - Open Training Course Pricing and Availability

19 - 20 August
London - Central
£875 +VAT
11 - 12 September
Manchester City
£875 +VAT
16 - 17 September
£875 +VAT
18 - 19 September
London - Central
£875 +VAT
More dates and locations available
Save £100 on this course

Next Open Course Starts in 2 days, London - Central, places available Book Now >

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A selection of venue photos

The open training course costs only £875 +VAT per delegate. For this price we provide:

  • Two full days of quality training
  • 12 trainer-led hours, additional 2-3 via post-course portal independent learning
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Early Bird Discount - Save £100
Book 3 months in advance for Early Bird Discount.
Delegate names can be added later.
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All Open Course Dates and Locations

Date Area Location Cost Availability


19 - 20 August 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£875 +VAT£875 +VATBook Now >


11 - 12 September 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£875 +VAT£875 +VATBook Now >
16 - 17 September 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£875 +VAT£875 +VATBook Now >
18 - 19 September 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£875 +VAT£875 +VATBook Now >
25 - 26 September 2019Leeds CentreLeeds Hotel Novotel, Leeds Centre (LS1 4HR)£875 +VAT£875 +VATBook Now >


7 - 8 October 2019LutonLuton Hilton Garden Inn, Luton (LU2 8DL)£875 +VAT£875 +VATBook Now >
14 - 15 October 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£875 +VAT£875 +VATBook Now >
21 - 22 October 2019ReadingReading Crowne Plaza, Reading (RG1 8BD)£875 +VAT£875 +VATBook Now >
23 - 24 October 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£875 +VAT£875 +VATBook Now >


6 - 7 November 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£875 +VAT£875 +VATBook Now >
13 - 14 November 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£875 +VAT£875 +VATBook Now >
18 - 19 November 2019Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£775 +VAT£775 +VATBook Now >
27 - 28 November 2019LutonLuton Hilton Garden Inn, Luton (LU2 8DL)£775 +VAT£775 +VATBook Now >
27 - 28 November 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£775 +VAT£775 +VATBook Now >


2 - 3 December 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£775 +VAT£775 +VATBook Now >
9 - 10 December 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£775 +VAT£775 +VATBook Now >

This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.

The course content was very useful, well structured and easy to follow the rationale. Will attempt to apply it tomorrow. The trainer's presentation was very good at a nice pace, not boring. Would recommend.

Customer Reviews

Leadership and Management Training - Two Day Course Overview

Day One - Morning

  • How can I get the best from myself and others?
  • Develop the six major-keys of leadership and management

    1. Set specific and realistic goals
    2. Effectively communicate your message
    3. Plan ahead; manage people and time
    4. Manage conflict and poor performance issues
    5. Emotional management; Self-motivation, self-confidence
    6. Inspire a positive mental attitude in the team
  • How to set and achieve goals
  • The accurate use of language: Be clear, persuasive and friendly
  • Clarify your most important words and phrases
  • Distinguish between “critical-thinking” and “cynicism”
  • When to ask “Why?” and when not to
  • Give positively worded instructions

Day One - Afternoon

  • How can I handle difficult people and poor performance?
  • Don’t emotionalise the conflict: Instead, Rationalise it
  • Distinguish between their character and their behaviour
  • Comment only on their behaviour; not their character
  • Use objective fact-based language
  • Prepare your message in advance
  • Distinguish Reasons from Excuses
  • When to compromise and when not to
  • Always finish on a positive note
  • Personal development action plan

Day Two - Morning

  • Time management training: How can I be more productive?
  • You must learn to prioritise
  • Prioritise tasks according to their "Value" and “Deadline pressure"
  • Distinguish between “Busy work” and “Productive work”
  • How to negotiate team-priorities
  • How can I delegate more effectively?
  • Set clear objectives and track the progress
  • Delegate the right tasks, to the right person
  • How to make quick and accurate decision
  • How can I handle interruptions and distractions?
  • The 80/20 principle and its application to interruptions
  • Email management using the 80/20 principle
  • Summary: How can I better manage my time?

Day Two - Afternoon

  • How can I develop a positive mental attitude?
  • How your mental attitude affects results
  • Everything you say emotionally affects other people
  • Conversation control: Use words in constructive ways
  • How can I inspire and motivate myself and others?
  • Purposefully inspire more optimism: Do it on purpose
  • Purposefully eliminate fear and replace it with confidence
  • Apply the Continuous improvement cycle
  • How can we solve our problems?
  • Transform “problems” into “learning experiences”
  • Ask and answer the eight “success formula” questions
  • Make rapid progress by applying the principles
  • Action plan, final summary, close
Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Leadership and Management Training - Day One - AM

Definition: What is leadership training?

Leadership training is about developing a set of specific attitudes, behaviours and skills which, when applied, allow you to perform on a much higher level as a leader manager.

The Six Primary Virtues

How do you get the best from yourself and others?

To get the best performance from yourself and others, we all need to develop these six leadership abilities:

  1. Set and achieve specific goals
  2. Communicate with clarity, confidence and persuasiveness
  3. Properly plan, prioritise and delegate your work
  4. Manage difficult conversations and conflict situations
  5. Motivate and inspire yourself, so that you always feel strong and confident
  6. Motivate and inspire other people and create a productive work-atmosphere

Develop your leadership management style

The most important thing is to have a clear vision for the future, and a clear goal focus.

If we agree that success means, “the achievement of your goals”, then goal focus is the most important quality of the successful leader manager.

How to set goals, using the eight-part SMART goal-setting formula

Most people know the SMART target model, but most don’t use it because it is too abstract.

We need to make SMART more useable. Eight-part SMART makes goal-setting a learnable set of eight questions.

What is your SMART goal? Specific. Measure. Achievable. Realistic. Time Deadline

Exercise: Develop your skills by doing a real life, practical, goal setting example.

Asking the right questions:

Ask questions that relate to your goals and how you can achieve them. How to use the eight-part SMART questions as a delegation tool.

Leadership Styles: Decide how you want to be perceived

Every day, you leave impressions in the minds of others. What impression do you want to leave in their mind? How do you want others in your organisation to perceive you? What qualities do you want to be known for? Do you want to be motivating and inspiring and have a great leadership style?

Exercise: Develop your skills by doing a practical example of “Impression management”.

The proper use of humour

Humour is a double-edged sword. Humour can work both for you and against you.

How can humour work to add value to yourself and the rest of the team?
Have you seen the misuse of humour cause problems (particularly in a team leadership situation)?
What is the correct use of humour?
What is the misuse of humour?

Exercise: Develop your leadership skills by doing practical examples.

How to communicate with greater clarity

Leader-managers must NOT give any ambiguous or vague instructions. They should have a clear, rational leadership style.

Leader-managers must know how to communicate their message with clarity and accuracy. There must be no misunderstanding of the meaning of the message.

How to create definitions of all your key terms, using the C.G.4.D method.

Exercise: Develop your communication skills by doing practical examples.

Affirmative or negative language

  • Affirmative language is talking about what you CAN and WILL do
  • Negative language is talking about what you CANNOT or WON'T do
  • Non-leaders spend too much time talking about what they won’t do
  • Leaders spend most their time talking about what they will do
  • Exercise: Develop your skills in transforming the conversation from the negative to the affirmative
Learn the Language of a Leader.

Positive v negative suggestions

We influence each other by the way we speak. Unfortunately, we sometimes accidently give negative suggestions in the form of negative commands. For example: DON’T PANIC! is a suggestion to PANIC.

Stop giving negative suggestions and be much more conscious of the way you word your message, suggesting only positive images to the mind. Talk about what you want, not what you don’t want.

Ensure that the last thing you say to them is WHAT YOU DO WANT.
Exercise: Develop your leadership communication skills by practical examples.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Leadership and Management Training - Day One - PM

Conflict Management Training

I understand blank fact is wrong box. -> Wrong box -> Right box -> Commit? -> Excuse /Reason -> Negotiate

Handle conflict reasonably NOT emotionally

When in conflict situations, many people get too emotional.
How to limit the damage that negative emotions can have on the conversation.
Don’t emotionalise the conflict; instead rationalise it.
We will show you how.

Self-image psychology

The self-image is the way a person views him/herself.
It is the basis of their character.

Never attack a person’s self-image.
Never attack a person’s character (identity).

Comment only on their behaviour, not their identity.

We will show you difference between identity statements and behavioural statements.

Objective v subjective language

Split language into two sets, objective fact-based language and subjective opinionated language.
When if conflict, use objective fact-based language.
Don’t use subjective opinionated language.
We will discuss examples and get rid of the dangerous subjective language.

How to script conflict situations

We will take real life situation and script them.
Then we will run them as role plays.
You can practice if you want to, or if you don’t like role plays, you can learn by observing others.

Distinguish reasons from excuses

There are big differences between reasons and excuses for not doing something.
We will discuss what those differences are.
We give concessions to reason givers.
We don’t give concessions to excuse givers.
Why not?

Don’t spend much time arguing about the past

Many people spend too much time arguing over what has already happened.
This is a waste of time.
We will show you how to get the conversation back to the future.

Know when to compromise and when not too

Compromise is not always the right thing to do.
If you compromise on safety or if you compromise your integrity, then you will lose.
So, we will discuss, when is it right to compromise and when should you stand firm.

Proper use of body language and voice tones

It is not only what you say that counts, but also HOW you say it.
We will discuss the proper use of voice tones and body language.

Assertive but not aggressive

We will put words, voice tones and body language together, to form a communication style that is polite, assertive, professional and effective.

  • Never passive
  • Never aggressive

We will practice these skills.

Social motivators

We have spent a lot of time talking about constructive criticism.
Now we will talk about the power of praise.

The importance of praise and appreciation

Never underestimate the power of a few kind words. We will discuss the role of positive reinforcement.

Action planning

How you can put these ideas to work.

I found the Wrong Box / Right Box tool and the delegation part of the course really interesting. It’s given me a great base for my new managers role. Chris (the trainer) is amazing. He is really enthusiastic and engaging and I have enjoyed his training. Thanks Chris !!

Customer Reviews

Leadership and Management Training - Day Two - AM

Time Management Training

Productive Zone - Higher value, But not yet deadline driven, The key zone. Crisis Zone - Higher value, Higher deadline pressure, Crisis management. Fruitless Zone - Lower value, Gossip, Office politics, Pity parties. Busy Zone - Lower value, But deadline driven, Busy but non-productive.

Time management is the art of doing the most valuable things, in the most efficient order. Time managers do not do the easiest, or most pleasant things first, they do the most valuable tasks first.

What is the most valuable use of your time, right now?

Use the two principles of "deadline pressure" and "value" as key indicators.

  1. Q1 Crisis: High value, late work
  2. Q2 Productive: High value: preparation, prevention and planning
  3. Q3 Busy: Low value busy-work
  4. Q4 Fruitless: Waste of time activities, gossip

Distinguish between being "Busy" and being "Productive"

The danger is you become so busy, that you are no longer productive. Our enemy is the busy, but non-productive days.

Time wasters SOS - Self, Others, Systems

  1. Self: Your own bad habits steal your time
  2. Others: Other people who steal your time
  3. Systems: Inefficient work systems

Time Management Exercise

What can you do to minimise the damage done by SOS?

Time management questionnaire

Questions designed to tease-out exactly how you could improve your time management skills.


Definition: Delegation is the act of entrusting a task to another.
Delegate the right task, to the right person, in the right way.
Exercise: What are the right reasons to delegate? What are the wrong reasons to delegate?

Effective Delegation

How to delegate tasks. Use the same formula we used to set goals.
Review of goal-setting notes. 8 Part SMART.

Why people are afraid to delegate

Four reasons why people who should delegate, sometimes don’t.

Effective Prioritisation

Definition: The art of putting tasks in the right order.
Prioritise your tasks by means of a decision matrix.

Five Types of decision matrix

  1. Priority decision matrix 1: Prioritise by value
  2. Priority decision matrix 2: Prioritise by logical sequence
  3. Yes or No decision: Should I or Should I not?
  4. If yes, then which one, what kind?
  5. One problem – three causes – six solutions mapping

What are the advantages of using a structured approach to decision making?

Managing Interruptions

You are continually peppered by interruptions, which you need to effectively manage.

Strive to make the maximum progress, in the minimum time, without causing offence to anyone.

Managing Interruptions by means of the 80/20 Principle

The 80/20 principle (the Pareto Principle) states that 80% of the value comes from 20% of the content. 80% of the value of the interruption will be in 20% or less of what they say. Your task is to quickly discover the 20% of their message which contains 100% of the value.

You need to work out a formula of words that works for you.

How to use the Pareto 80-20 rule in conversations

How are you going to get the maximum benefit from any interruption, in the minimum amount of time, without causing offence?

How can I improve my management of emails?

Emails can be a distraction. How to minimise the problem - we will discuss how you can get the best from emails.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Leadership and Management Training - Day Two - PM

Emotional management

Manage how you feel, then you can improve your productivity

People are affected strongly by how they feel.
In order to get the best from people you must know how to manage emotions.
We will show you how to master your own emotions first, and then how to manage other people’s emotions.
You cannot positively affect others until you can positively affect yourself.
So, we start with how you can affect your own mental and emotional states.
Some people call this skill mindfulness.

Self-fulfilling prophecy

Self-Fulfilling Prophecy

The self-fulfilling prophecy shows how your thoughts, beliefs, actions and results relate to each other.
Whatever you believe will affect your results, because you are empowered or dis-empowered by your belief systems.
We will discuss the ways in which what you believe affects your personal reality.
And we will show you how you can change your personal reality.

How to create and sustain a positive mental attitude

Negative attitudes tend to create negative results.
Positive attitudes tend to create positive results.
We will show you exactly how to put limits on fear and anger, (negative emotions)
We will show you how to harness the power positive thinking and language.

How to inspire others to feel stronger and more optimistic

Everything you say will either:

  1. Make people feel better
  2. or leave them unchanged
  3. or make them feel worse

You don’t want to leave them unchanged. You don’t want to leave them worse.
Everything you say should be geared to making people feel better.
We show you how.

How to transform negative conversations into something more valuable

There are many people who don’t know that they are having a negative effect on others.
We will show you how to transform their negative conversations into something much better.
We call this “conversation control”.
It is a skill you must master.

How to handle physical and mental stress

Your feelings are also affected by your physical stress levels.
We will discuss how stress can be a positive and negative factor in your life.
We will minimise and manage the negative effects of stress.

The five-part success formula

The Edison Success Formula

Success is not an event. It is a process.
It contains five major steps.
Purpose, plan, action, feedback, CHANGE.

We will discuss how people react to change.

How to transform failure into feedback

Everyone has to deal with disappointments and setbacks. Your job is to help them to recover quickly and to return tomorrow feeling stronger and to be ready with a new plan. We will show you how to build emotional resilience into the fabric of the team.

How to use your language to make others more confident, optimistic and effective

Your life revolves around your use of language.
If you talk to people in ways that are inspiring, supportive, optimistic and motivational, then you are much more likely to succeed.
We will discuss which kinds of words help to inspire.

Inspire others by the art of conversation control

We will discuss how you can control the conversation that you hear at work.
How to improve the atmosphere and team culture.

Final summary and close

How you can put these ideas to work.

The course content was very good, feel that it will be very useful in my work and even personal life. It was particularly helpful to focus/reflect on how I phrase things. The trainer's presentation was excellent, clear and understandable, she had a clear knowledge of the subject, but was also very approachable and encouraged participation.

Customer Reviews

CPD (Continuing Professional Development) Endorsed Course

CPD Accredited Member

This course, content and delivery has been checked and endorsed by the CPD certification service. They have checked our content training style and organisational methods and venues. CPD have accredited the high quality of our courses.

More information about CPD and The Continuing Professional Development Certification Service can be found here.

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Course Summary Diagram

This Leadership and Management Training course outline is available to download as an A4 poster:

Download the Course Summary document

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

  • PDF download of the training handbook
  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

Other Popular Courses

You may be interested in one of our other popular courses:

  • Leadership and Management Training - Two Day Course
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  • Personal Development Training - Two Day Course
    This personal development course will help you extend your professional skills in relation to communication, goal achievement, planning and prioritising, as well as handling difficult people and achieving a positive mental attitude. Improve your career prospects and develop your personal confidence with this CPD and ILM accredited training.
  • Conflict Management Training - One Day Course
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  • Communication Skills Training - One Day Course
    Are you as confident in your powers of communication, as you would really like to be? Clear and confident communication will help you improve the performance of your whole team. When you return from this fabulous course, you will feel more clear, confident and persuasive.
  • Time Management Training - One Day Course
    Do you have days when you're busy but not productive? Overwhelmed by the sheer volume of work? If so, then our training course in time management will give you practical techniques and tools. Learn to plan, prepare and delegate, avoid procrastination and time stealers. Become more productive and less stressed by learning effective time management.

The course content was comprehensive and informative. Useful tools and strategies for managing all aspects of team dynamics. Managing conflict was particularly interesting. Trainer's presentation was clear and easy to understand. Informative.

Customer Reviews

Leadership and Management Training Course Quiz

All successful leader-managers share the same six qualities. Namely:

  1. Goal Focus
  2. Clear confident communication
  3. Exceptional planning skills
  4. Advanced conflict management skills
  5. High degree of self-confidence and self-control
  6. The ability to inspire others - a good team leader

Every leadership and management skill can be subsumed into these six main categories. Please answer the following six questions to discover where you are strong, and where you are not so strong.

View this page on your computer to complete the quiz!

Score yourself out of 10 for each of the following questions. With 10 representing excellence and 0 representing terrible.