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Teamwork · 5 min read

Building Better Work Relationships

Learn how to build better work relationships with ten habits: avoid rows, listen first, praise, be polite, fair and upbeat, and turn conflict into team success.

Chris Farmer, Founder of Corporate Coach Group

“Gallup finds staff with a close friend at work are 68% more engaged; you can be that friend by building better work relationships-skip rows and cheap jokes, listen first, praise honestly, stay polite, fair and upbeat, and spot shared ground-to swap conflict for teamwork and hit shared goals faster.”

Chris Farmer — Founder, Corporate Coach Group

Building Better Work Relationships

Building Better Work Relationships

It is important to develop better work relationships, because you don't live on a desert island, you live and work with other people.

In order to build better work relationships, please apply the following:

  1. Never argue for entertainment value.
  2. Never make jokes at the other persons expense.
  3. Be as cheerful and optimistic as you can.
  4. Ask people to talk about their goals and plans for the future.
  5. Listen more than you talk.
  6. Give honest praise and appreciation.
  7. Always be polite.
  8. Avoid swearing.
  9. Apply the principles of fairness and justice to everyone.
  10. With each person, find at least one thing that you share in common.

Let us say a few words about each point.

1. Never argue for entertainment value.

Most things people argue over, are not worth arguing about.

And there are some people who like to argue, simply for fun.

Do you know anyone who seems to LIKE to argue? Don't be like that. Instead, be agreeable. Agree; unless you feel that the issue is important enough to argue over.

Every argument carries a cost, since it dents the relationship you have with the other person. You don't need to incur unnecessary damage to the relationship.

So, don't argue for entertainment value.

Instead, let people have their say, and if you don't agree, just say, "That is an interesting way of looking at things. I've never thought about it that way, before."

Use the above phrase whenever you disagree, but the issue is not worth arguing about.

Most things people argue over, are not worth arguing about.

2. Never make jokes at the other persons expense.

Humour at the other persons expense is a great way to chip-away at a good relationship. Be very wary of laughing AT other people. Even if you know them well, don't make jokes at the other persons expense.

Every joke is at someone's expense. Someone in the joke is made to look foolish.

If you make the other person the butt of your jokes too often, then that will become a negative factor in your relationship. Be cautious about the misapplication of humour.

3. Be as cheerful and optimistic as you can.

Many people have a pessimistic attitude. Pessimism is not an attractive trait. Instead of pessimism, present an up-beat optimistic attitude. Talk about goals and plans for the future and also ask them about their goals and plans for the future.

4. Ask people to talk about their goals and plans for the future.

One of the best ways to build relationships is to be interested in what other people are doing.

Ask them, "What are your goals for the future?"

Ask them, "What are your plans for the future?"

5. Listen more than you talk.

Talk less about yourself and ask more about the other persons views. Remember, that each person is more interested in themselves and their own family, than they are in anything else.

So, to build good relationships ask people to talk about themselves and their own family and you will be scoring relationship points.

6. Give people honest praise and appreciation.

Everyone wants to be loved, and respected, and accepted. And if you are the one who makes other people feel respected and accepted, then you will become more loved.

So, whenever possible, try to give HONEST praise and appreciation.

DON'T give fake compliments.

Give compliments, but make sure they are always genuine. Look and find things about the other person for which you can give honest praise and appreciation.

7. Always be polite.

Politeness is the lubricating oil in the engine of your relationships. If you are impolite it causes the emotional gears to grate, and it makes the relationships harder.

Please be polite. Please use polite words and phrases.

Polite means making the following phrases, daily speech habits.

"Would you please.....(plus a polite request)".

"Thank you very much, I appreciate it".

"Excuse me".

8. Avoid swearing.

Avoid swearing or profane or rude language. Bad language is always an implied insult to the listener. Try to cut out the bad language and instead use polite language.

9. Apply the principles of fairness and justice to everyone.

Everyone wants to be treated fairly. Nobody wants to be treated unfairly. And most people hate Injustice.

So, if you want good relationships with others, always treat people with a keen sense of fairness and justice.

This is one of the most important lessons of life.

10. With each person, find at least one thing that you share in common.

Relationships are composed of "common elements". The more you have in common with someone, the more likely you are to have a good relationship with them. Finding common ground is one the best ways to create and sustain good relationships. If you want to, you can always find something in common with any person. You may both enjoy a certain sport. You may both love going to the movies. You may both have children of similar ages.

If you look, you can always find SOMETHING that you have in common. Find as many things in common that you share with each of the people in your purview and then use those common elements, as the bond that binds the relationship together.

The better your relationships with other people, the more likely you will be able to work together, to achieve your common goals. That would be good for you, your family, your organisation and even your country!

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work relationship

A work relationship is the link between people who work together in a business. It happens inside company rules, is built on respect and clear talk, grows from shared tasks, and shapes how well the team meets its goals. If any one of these four parts is missing, it is no longer a true work relationship.

CG4D Definition

Context: Business
Genus: Relationship

  • Exists between two or more colleagues who must complete tasks together
  • Operates within the formal rules and culture of the organisation
  • Depends on professional respect, politeness and clear communication
  • Directly affects team results, engagement and workplace climate

Article Summary

Gallup finds staff with a close friend at work are 68% more engaged; you can be that friend by building better work relationships-skip rows and cheap jokes, listen first, praise honestly, stay polite, fair and upbeat, and spot shared ground-to swap conflict for teamwork and hit shared goals faster.

Chris Farmer, Founder of Corporate Coach Group

Written by Chris Farmer

Founder & Lead Trainer, Corporate Coach Group

Chris Farmer is the founder of the Corporate Coach Group and has over 25 years experience designing and delivering leadership and management training across both the public and private sectors. His programmes are structured, practical and built around real-world performance. Read more about Chris and the story of how the Corporate Coach Group was founded.

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Key Statistics

Gallup’s 2023 study shows that UK staff who have a close friend at work are 68% more engaged than those who do not.

CIPD’s 2023 Good Work Index finds that workplace conflict costs UK firms about £28.5 billion a year, as 35% of workers faced conflict in the last 12 months.

Frequently Asked Questions

Common questions about this topic

Skip debates that do not affect results. If the issue is minor, use a neutral phrase like “Interesting view,” then move on to save time and protect the work relationship.
Humour that targets a person chips away at respect. The listener feels belittled, trust drops and the work relationship weakens, so never make a colleague the punchline.
Start the day with a cheerful greeting and mention a positive aim, such as meeting a team target. An upbeat tone lifts morale and signals an optimistic attitude at work.
Asking “What are your goals for the future?” invites sharing, shows respect, sparks ideas and improves communication at work without you dominating the talk.
Aim for a 70-30 split: listen about 70%, speak 30%. Colleagues feel heard, you learn more, and the work relationship grows through attentive listening skills at work.
Spot a real achievement, state it clearly, and explain its value. Honest detail shows the praise is genuine and boosts motivation more than vague flattery.
Shared interests create instant rapport. Whether sports, films or tasks, common ground makes chats easier, reduces conflict and helps teams unite toward shared goals faster.

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