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Supervisor Management Skills Training Course Outline

This practical, two-day supervisor training will empower your staff by helping them to master the six major supervisory skills. Achieving targets. Clear communication. Prioritisation. Delegation. Conflict management. Motivation. By the end of this course your supervisors will know, WHAT to do, WHY it is important, and exactly HOW to do it.

The course content was very helpful; lots of really useful information which, unlike other courses, is all usable! The trainer’s presentation was very engaging, interactive and interesting.

Customer Reviews

Supervisor Management Skills Training - Day One - Morning

Definition: What is Supervisor Management Training?

This training is intended to teach the essential skills needed to succeed in the role of supervisor. It is based upon developing six key skills:

  1. Establish and communicate precise targets
  2. Communicate clearly, persuasively and professionally
  3. Manage disagreements and handle difficult personalities
  4. Manage time: Prioritise, organise and delegate
  5. Create and sustain a positive work atmosphere
  6. Inspire others to give their best performance

What is the supervisor’s most important skill?

The first skill to master, is to establish and communicate realistic targets, since the team exists to achieve its targets.

We will learn the correct way to set specific, realistic and valuable targets.

Effective communication skills for supervisors

An effective communication is one that is clear, persuasive and professional.

How to effectively communicate information without any loss of meaning.

How to avoid vague, ambiguous communication.

Use affirmative language by stating what it is you DO want.

Speak about the CAN-DO portion of the job.

Don’t let people talk for too long about the NO-CAN-DO portion of the job.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Supervisor Management Skills Training - Day One - Afternoon

How can Supervisors effectively manage disagreements and poor performance?

Poor performance issues are inevitable, because people don’t always do what you need them to do.

Sometimes disagreements occur because people believe different things.

These situations can sometimes become emotional, which can interfere with the productivity of the team.

The supervisor must be the “voice of reason” within the team.

Supervisors must quickly resolve disagreements and restore the team’s productivity.

We will show you how to manage difficult situations “according to the principles of reason”, NOT negative emotion.

  • Use reason and logic to resolve conflict
  • Do not use threats, anger or emotional blackmail
  • Know when to stand firm and when to give ground
  • Resolve issues by proposing a practical, corrective plan
  • Gain commitment to the corrective plan
  • Distinguish reasons from excuses
  • Give immediate appreciation for any improvement

Practice skills with five real-life scenarios.

Supervisor skills training summary and personal development plan.

The training course content was superbly structured with excellent notes. Each element was clearly presented and discussed, allowing opportunity to reflect and plan on how to integrate into our professional and personal lives. Gezz was amazing and the best trainer I have ever witnessed. Polite, courteous and understanding throughout, Gezz delivered this course in an interesting and engaging way through the entire sessions 10/10.

Customer Reviews

Supervisor Management Skills Training - Day Two - Morning

Time Management Programme for Supervisors

Time management is the art of organising activities into the correct order of importance.

  1. Get the most valuable work done first
  2. Be ready to respond to changing environments
  3. How to stop people wasting your time
  4. Eliminate your own bad habits
  5. Stop being too easily distracted
  6. Eliminate negative talk
  7. Give the team a definite “track to run on”
  8. Learn the truth about “multitasking”

You must prioritise work because you cannot do everything at once.
You should always be asking: What is the most VALUABLE use of our time right now?

Q1 Crisis Zone; Q2 Pro

The time management grid suggests four types of activity:

  • Q1 Crisis zone
  • Q2 Productive zone – this is our target zone
  • Q3 Busy zone – this is our danger zone
  • Q4 Fruitless zone

Distinguish between “Busy work” and “Productive work”.

The supervisory manager’s time management goal

To maximise time spent planning, prioritising, preparing and avoiding preventable errors.

Time Wasters SOS

Supervisors should be aware of the three major causes of time wasting.

  1. SELF: Your own bad habits
  2. OTHERS: People who waste time
  3. SYSTEMS: Inefficient work systems

How to improve your email management

We will look at how you can manage your messages - Emails can both help and hinder your progress.

Supervisors should delegate the right task to the right person

  1. How to delegate
  2. 8 Part SMART
  3. Why some supervisors are afraid to delegate

Prioritisation for Supervisors

Prioritisation is the skill of putting tasks into the most efficient order.
How to use our Prioritisation App – WhatsNext?

How supervisors can always make the right decision

Decision making is the ultimate skill, since if you always make the right decision, everything will go well. There are four decision types:

  1. Which one / what kind?
  2. Yes / no
  3. Should we / or shouldn’t we?
  4. Problem / cause / solution mapping

Supervisors should manage interruptions by means of the 80/20 principle

80% or more of the value is contained in 20% or less of the content.
Your mission is to extract the minority of the content, which contains the majority of the value.

Time management tips for supervisors

A questionnaire designed to discover ways supervisors can improve time management in the team.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Supervisor Management Skills Training - Day Two - Afternoon

Supervisors must develop emotional intelligence skills

People are emotional, and their emotions affect how they perform. In supervising a team, you need to know how to manage emotions, both your own and those of others.

Emotional management enables you to direct the focus of your conversations, so that you can create the optimum emotional responses.

Emotional management means putting limits on the negative emotions, such as fear, anger, worry, anxiety and nostalgia.

Emotional management means creating more optimism, confidence, enthusiasm, motivation, energy and happiness.

How supervisors can use the self-fulfilling prophecy

The self-fulfilling prophecy is the idea that your thoughts affect your feelings, which affect your actions, and therefore your results.

Your inner thoughts affect your external results.
Negative thoughts tend to produce negative results.
Positive thoughts tend to produce positive results.

How supervisors can create and sustain a positive mental attitude

You need to control your use of words, because whatever you talk about, affects how you, and the others, feel.

We will explore how to use words to:

  1. Motivate other people
  2. Minimise worry and stress
  3. Minimise anger and upset
  4. Maximise the feelings of optimism, confidence, enthusiasm and team spirit

How supervisors can use the continuous improvement cycle

Successful teams use the five part formula: Purpose, plan, action, feedback, change.

  1. Purpose = WHAT you want to achieve
  2. Plan = HOW you are going to achieve it
  3. Action = IMPLEMENTATION of the plan
  4. Feedback = RESULTS of the recent actions
  5. Change = PROGRESS based on the recent feedback results

The success formula relies on feedback. We will explore the meaning of constructive feedback.

How supervisors can use the success formula to create a positive working atmosphere

Supervisors should know how to translate the principles of the continuous improvement cycle, into the daily mind-set of the team.

Summary of Supervisory Management Skills Training

How will this supervisory training help you to get the best from yourself and others?

Your personal development action plan.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

This course was very good and organized. Easy to follow and enjoyable. I learnt many things which I can’t wait to apply. The trainer’s presentation was fantastic. Memory-aided techniques using diagrams, highlighting and bullet point key words really helped.

Customer Reviews