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Investigation Skills Training Course Outline

Learn how to investigate allegations of malpractice or misconduct. How to gather evidence, ask the right questions and learn to distinguish genuine answers, from responses. Handling evasive interviewees. Ensure disciplinary and grievance issues are handled according to proper principles and standards. The importance of well written records.

Very well structured. Not too simple, but not overly complicated. The whole day was beneficial. Trainer had a very good manner. He was approachable friendly knowledgeable and fun.

Customer Reviews

Investigation Skills Training - Morning

Investigation techniques are important skills for investigations officers.

  1. Formal complaints
  2. Possible bullying
  3. Harassment
  4. Disciplinary issues
  5. Grievance issues
  6. Misconduct

There are five major steps your investigators must master

  1. Taking the initial statement of complaint
  2. Taking the independent witness statements
  3. Interviewing the person who is accused of doing something wrong
  4. Recording everything in writing, in a chronological order, ensuring that you omit any inadmissible statements and retain every relevant item of admissible evidence
  5. Preparing a file sufficient that the decision-maker(s) can make a proper, informed decision

Investigative questioning is a specialised form of communication

Investigative questioning is a form of conversation that does not follow the normal social conventions, but must still be done with a high degree of professionalism and respect whilst being effective as a tool to get to the truth.

To conduct a professional, respectful and effective interview, this investigation skills training is designed to help your people make the switch in conversational technique.

“The switch” includes learning how to:

  1. Get to the truth of the matter
  2. Uncover any outright lies - by identifying contradictions and errors in the others account
  3. Uncover evasion. Evasion is the art of NOT telling the whole truth, (i.e. missing important bits out); in order to distort the truth without actually lying
  4. Distinguish error from malice or laziness
  5. Take proper “contemporaneous written notes” so that you can use the information gleaned during the interview

The differences between normal conversation and an investigation interview.

Investigation interview is a special context that requires that you make a conscious shift in your normal conversational method.

Distinguish between answers and responses to your questions

  1. Some people RESPOND to questions but don't answer them
  2. The questioner must notice when his-her question has not been answered

Distinguish between

  1. First hand evidence- admissible
  2. Second hand evidence- hearsay evidence - non admissible

Best Evidence Rule

The best evidence rule is a legal principle that holds an original document is superior evidence than any copy. The rule specifies that a copy cannot be used if the original exists.

The implication is to: Keep safe all your original documents and evidence safe.

Investigation Skills Training - Afternoon

There are occasions when managers have to investigate allegations of bad-practice. These allegations may represent a breach of the law, or it may be a breach of company policy. Either way, the manager has to interview the “witnesses” and they have to interview “the accused”.

This places the manager in a difficult position because the manager has neither experience nor knowledge of exactly how to conduct an investigative interview where the person being interviewed may be evasive, angry, lying, or the victim of an injustice.

This course is intended to help.

Your training aims are:
To develop the leader-managers’ ability to investigate possible instances of:

  1. Misconduct
  2. Disciplinary issues
  3. Grievance issues
  4. Poor performance issues

Why the course is needed

You want to give some practical training to members of staff who need to investigate possible instances of poor performance or poor conduct.

In situations where your investigation needs to get at the truth, you want a level of consistency so that all your managers are operating according to proper principles.

You want the training so your people can work to a definite standard; as opposed to everyone doing their “own thing”.

In addition, some of your managers have never had any formal training in the art of asking probing questions, so you need something that will help them in their role as an investigator.

I found this course beneficial to know how to successfully conduct an investigation into issues. The tools will enable me to find the correct, factual information. The trainer's presentation was very good, light-hearted and easy to understand. He gave a good insight and tools to assist in investigating.

Customer Reviews