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Feedback Training - Giving Effective Feedback Course Outline

Feedback is a key concept in performance management. Feedback is information which relates to the results of your recent actions to your goals. Feedback comes in two main types, positive and negative feedback.

Available as an In-House Course

Lots of useful models that I can use both in and outside of work. The use of repetition, work in groups and exercises really helped to reinforce what was being learned. A really good course! The trainer was very friendly, positive, engaging and involved everyone, which was excellent.

Customer Reviews

Feedback Training - Giving Effective Feedback - Morning

What is feedback and why is it important?

Feedback is information that relates the results of your recent actions to your intended goals.

Feedback tells you what progress is being made or not made.

Feedback is essential to progress.

Goal, Plan, Action, Feedback, Change

How feedback fits into the continuous improvement cycle

Feedback is part of a bigger thing called the continuous improvement cycle.

Continuous improvement cycle: GOAL, plan, action, FEEDBACK, change.

  1. The goal is the target.
  2. The plan is how you intend to achieve it.
  3. The action in the performance of the plan.
  4. The feedback is a measure of the performance in relation to progress towards the goal.
  5. The changes are the improvements that need to be made in order to ensure progress towards the goal.

How to deliver negative feedback and give “constructive criticism”

Negative feedback is a recognition of where the performance is either:

  • No progress; stagnation
  • Regress; going backwards

Learn about “Self-image psychology”

The self-image is the way people think about themselves.

A person's behaviour is governed by their self-image.

Therefore, it is important to NEVER attack a person’s self-image.

It is vital to preserve the person’s self-image whilst giving negative feedback.

Feedback Training - Giving Effective Feedback - Afternoon

Progress

To whom should you give feedback?

Who needs your feedback?

Who does not need it?

Under what circumstances should you give it?

When and where you should deliver your message.

Who should be present (or who should NOT be present)?

Should feedback be in private or public?

The 10 rules for effective feedback

All the rules for effective feedback on a single page.

How to deliver negative feedback fairly and effectively

Proper praise and appreciation

Social motivators.

Money is not the only reason people go to work.

They also need appreciation for a job well done.

The link between positive reinforcement and improved performance.

The 8 Part SMART method for setting goals

How feedback informs the next set of development goals.

How to gain their commitment to improve

Pleasure-pain theory of motivation.

  • Talk about the negative consequences of not making progress
  • Talk about pleasurable consequences of making progress

Practice sessions. Active learning.

Final actions plans

The course was extremely helpful, I really enjoyed the whole content. I found particularly helpful and will implement in my day to day work: Conflict management – rational objective language; 8 Part SMART questions; Time management matrix. Chris’ presentation was very informative, polite and friendly; very knowledgeable. Chris did not lose momentum or seem to lag, or become tired during the two days.

Customer Reviews