Assertiveness Skills Training Course

Assertiveness Skills Training Availability, Pricing and Course Dates

If you have any questions, please phone us (020 3856 3037) or send us a message.

Bespoke Training (In-House or Live Online)

£2,150+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

Plus, travel and hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)

We are able to train in your timezone.

Book Now

All our training includes:

A full day of quality training, delivered by an experienced trainer
Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
Full digital interactive course notes
Training certificate
Access to additional free training material after the course via our post-course portal
3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

What is Assertiveness Skills Training?

Assertiveness training is designed to show you how to develop both aspects of assertiveness:

Emotional assertiveness. Develop more self-confidence.
Assertive communication style. Presenting yourself well.

Of the two elements, the most fundamental is the emotional aspect, because if you increase your self-confidence, that will automatically improve your communication style.

So, we teach you two ways to improve self-confidence:

Eliminate bad mental habits that cause you to feel weaker.
Replace them with good mental habits that will cause you to feel stronger.

People judge your levels of assertiveness based upon three characteristics: your words, voice tones, and body language.

If you use assertive words, assertive voice tones, and assertive body language, then you will be perceived as assertive, irrespective of how you feel inside.

So we will show you how to perfect your performance so you look and sound exactly right.

Email Course To Your Manager

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.

Customer Reviews

4.9/5 Our Assertiveness Skills Course is rated based on 570 reviews. More Customer Reviews >

Training course content was excellent, very pertinent and relevant. I have had difficulties at work recently and I could relate the content to those issues and rather than avoid, I now have techniques to resolve conflict. The trainer was clear, ... [Read More] Michael Clark
ASDA

I feel really positive. The course was extremely comprehensive and very interactive. It's a rare course where I would be happy to keep going at the end of the day. Lots of good, practical tools to use. Will look forward to applying it. Manual is... [Read More] Cassandra Cameron
Foundation Trust Network NHS

Assertiveness Skills Training Course Overview

This Assertiveness Training course covers the following:

Emotional Assertiveness

Assertiveness is an emotion. All emotions are based upon thoughts and beliefs. The most important belief is called, the self-concept which is a person’s belief about who they really are, and how they compare to others.

Non-assertive people have negative beliefs that destroy their emotional strength.
Assertive people have positive beliefs that build their strength.
Over-assertive people have exaggerated beliefs that cause them to be pushy and over-bearing.

We will study how to build the right self-image, which is the basis of spontaneous assertiveness.

Assertive Communication Styles

People judge assertiveness on two things, words and behaviour. Luckily, you can change your words and behaviour and present a performance that corresponds with what others perceive as assertive.

Communication is composed of three elements: words, tone and body language.

Speech habits. You will learn how to speak assertively.
Voice tones. You will learn how to sound assertive.
Body language. You will learn how to look assertive.

Everyone who attends this Assertiveness training course will benefit from knowing how to feel more assertive without appearing aggressive.

Learning Outcomes:

Feel more assertive in the face of difficult people
Control the conversation and get the best possible results
Manage difficult situations better
Keep control of your emotions
Use your body language more effectively
Psych yourself up, not out
Gain more confidence

Make An Enquiry

In-House Training

Assertiveness Skills Training Course Details

Click a topic to read more about it.

Morning Session

Introduction to assertiveness training

We start by defining the term assertiveness.

Assertiveness is both a feeling and a communication style.

We ask you to set your goals for the day. What do you want to learn to do, or to stop doing? Are there situations or people you have trouble with? Are you here to increase your assertiveness or decrease it? Any other questions you want us to answer?

Beliefs > feelings, (emotions) > actions > results

Social results are not causeless nor random. Social results are caused by behaviours, which in turn are influenced by emotions, which are based upon beliefs. Therefore, beliefs affect results.

If we want to change our results, we must start by changing our beliefs.

Self-image psychology

The most fundamental of beliefs is personal identity. Personal identity is the sum of the thoughts, a person has about who they are and where they fit into the scheme of things. The same concept is also called, self-image, self-concept, self-esteem.

Those who lack assertiveness have impoverished self-image, self-concept, self-esteem.
Those who are assertive have a realistic self-image.
Those who are over-assertive have an inflated self-image.

How do you know what your self-image is? By listening to your self-talk.

Self-talk

Your self-talk is the inner voice, with which you think.

Everyone has a little voice inside their head, which constitutes one mode of thought:

Some have an inner voice that empowers
Some have an inner voice that destroys
A small number have megalomaniacal voices in their heads

We want to gag the destroyer and the megalomaniac and develop an empowering inner voice - empowering self-concept.

Negative habit patterns

We will identify the thought processes that tend to destroy self-confidence.
We will make a list of the most dangerous and become mindful when we hear these words rattling around in our heads.

Positive habit patterns and self-talk

We will create empowering alternatives. We will learn new scripts, and train ourselves to repeat them over and over.

We will literally recondition our brains to generate feelings of confidence and inner strength.

This part of the course has the potential to transform your life.

Stimulus (decision) response

Most people think we live in a stimulus response world. But humans have a superpower, not possessed by other life forms. Humans have the power to decide their response to a stimulus. Primitive life forms are the products of their environment. Humans are not. They are the products of their decisions.

Today is the day you stop feeling kicked around by environmental forces (other people) and put yourself as the determining factor in any situation. This is a game changer.

Afternoon Session

Components of communication

Communication has three fundamental parts: Words, tone, body language.

Assertive communication has three corresponding aspects, which we will investigate and perfect.

Non-assertive speech patterns

Non-assertive people use language in predictable ways.

We will discuss the three or four distinguishing speech habits that are shared by those who lack self-esteem. Followed by the distinguishing speech habits that are shared by those who are over-assertive (aggressive).

Assertive speech habits

Assertive people use words in an assertive manner.
We examine the common factors that unite all assertive speakers and why that is so effective.

Correct and incorrect voice tones

Voice tones are the musical elements of speech, composed of: volume, pitch and pace.

We will show you how to make yourself sound assertive, (even if you do not feel it yet).

Body language

Body language is the visual (and tactile), elements of your communication. Body language is composed of many elements, posture, hand and arm gestures, eye contact, facial expression, orientation, dress code etc.

We will tell you everything you need to know, to look and sound more assertive.

Preparation is power

Preparation is paramount. If you don’t know what you are doing, then you will not feel at your most confident.

Therefore, we make the final point that assertiveness is an expression of self-confidence, and self-confidence is improved when you know that you are well-informed.

Preparation is power!

We will show you how to prepare for your next event, so that you feel and act exactly the way you want to be - assertive.

Summary and action plan

We will finish the course with a summary of the main points and ask you to develop your action plan for being the right amount of assertive in future.

Make An Enquiry

In-House Training

Assertiveness Skills Training FAQs

Click a topic to read more about it.

How do I join a Corporate Coach Group course?

To join a Corporate Coach Course, the first thing to do is simply to decide to come.

Second step is to choose which date, and venue are best for you.

The third step is to follow this link to reserve your seat or phone us on 01452 856091.

Is this course offered in-house?

Yes. If you want us present this course in-house, then we are happy to come to your venue.

We will set-up in your training room and run the programme with version of the course that can be tailored to your specific needs and context. Click here for details.

How can I improve my assertiveness?

Assertiveness is made of two parts, self-confidence and communication skills.

Assertive people have higher levels of self-confidence than non-assertive people. Self-confidence is partly a result of how much you know, and partly about your levels of self-esteem. Those who lack self-esteem also lack assertiveness.

If you want to improve assertiveness, then focus on improving your levels of self-esteem. You do that by not continually engaging in self-criticism, and instead, you "big yourself up, to yourself".

The other part of assertiveness is related to communication skills:

Non-assertive people shy-away from giving definite opinions, for fear of rejection. Assertive people tend to give definite opinions, together with the reasons for them.

Non-assertive people tend to speak quietly. Assertive people tend to speak slightly louder.

Non-assertive people tend to have poor posture and fail to give eye contact. Assertive people tend to have an upright posture and give plenty of eye contact.

What are the four steps to being assertive?

Here are the four steps to being assertive:

When you speak, slow down and talk slightly louder.
When you speak, stand/sit up straight and look the other person in the eye.
Unreservedly give your opinions, together with the reasons to support them.
Never make self-denigrating comments, in front of work colleagues such as, “I don’t really know much about this, but I think perhaps we might .... Instead, simply say, “I think we should do XYZ, because A, B, and C”.

An assertive person would say this:
“I think we should invest in the new system, because A: Although it is expensive, it is costing us more by not having it. B: We currently have to continually fix the messes caused by the old, outdated system which is acting as a brake on our growth. And C: Nothing is free and progress has to be paid for”.

What is the course training method? Is it interactive?

Yes. We have designed the training style to be highly interactive. To keep everyone feeling involved, we vary the training style.

Sometimes you will be working introspectively, (for example, when are thinking about your own performance), then later you will work with another delegate in pairs, (or groups of three).

Then later, you will work in bigger groups.

There is always lots of interaction.

There is never any “Death by PowerPoint”. So, you won’t feel bored, you will feel motivated. All the way through the course, you will feel completely engaged and involved.

Many delegates tell us how the time seemed to fly by, (which is always a good sign).

Delegates tell us the content is well designed, simple to understand and use.

We have made this course very practical, beneficial and crammed with useful knowledge. You can be assured that you will find this course, interesting, well structured, practical and fun.

Why is it hard for me to be assertive?

It is hard for you to be assertive for one reason: you don’t know how. Everyone who lacks assertiveness wants to change, but they don’t know how.

Assertiveness training shows you how to become more assertive by breaking the problem into two parts and dealing with each:

Mindset
Communication Style

Assertive mindset: Assertiveness is a state of mind. If you have a submissive mind set, then being assertive will be difficult. If you develop a more self-assured mindset, then assertiveness will be easy.

Assertive communication. Assertiveness is also a form of communication. Face to face communication has three channels: words, voice tones, and body language. There is an assertive form of words, tones and body language gestures, that anyone can learn, and apply.

Our Assertiveness Training covers both sets of skills.

What kinds of people attend this Assertiveness Skills course?

People who attend this training usually come from organisations that are experiencing a lot of change.

The delegates who attend this course, are all coming because they want to know, How to get the best performance from themselves and others.

Delegates are of all personality types, and you will discover that, although we are all different, we have a lot in common with others.

Companies We've Trained

Make An Enquiry

In-House Training

How to be a Better Negotiator

26 November 2024

Master the art of negotiation with key insights on buyer-seller dynamics, BATNA, and agreement points. Learn how value perceptions shift over time and discover strategies to reach mutually beneficial outcomes. Boost your negotiation skills today!

How Assertive are You?

9 June 2015

You need to develop the ability to communicate with the correct amount of assertiveness. This will enable you to express your opinion in meetings, or be able to withstand the pressure of a social bully.

How to Develop your Personality

31 December 2013

Develop a more attractive personality Most of us would like to attract more customers; we would like to be attractive to employers, members of the opposite sex, and we would like to attract other attractive people. We would like to attract more friends; we would like to attract those people who

Five Principles of Confident Communication

18 April 2013

Learn the five principles of confident communication and become a confident leader/manager.

Assertiveness Skills Training Course - 1 Day

Assertiveness Skills Training Availability, Pricing and Course Dates

Bespoke Training (In-House or Live Online)

All our training includes:

What is Assertiveness Skills Training?

Contact Us Today

Customer Reviews

Assertiveness Skills Training Course Overview

Emotional Assertiveness

Assertive Communication Styles

Learning Outcomes:

Assertiveness Skills Training Course Details

Morning Session

Introduction to assertiveness training

Beliefs > feelings, (emotions) > actions > results

Self-image psychology

Self-talk

Negative habit patterns

Positive habit patterns and self-talk

Stimulus (decision) response

Afternoon Session

Components of communication

Non-assertive speech patterns

Assertive speech habits

Correct and incorrect voice tones

Body language

Preparation is power

Summary and action plan

Assertiveness Skills Training FAQs

How do I join a Corporate Coach Group course?

Is this course offered in-house?

How can I improve my assertiveness?

What are the four steps to being assertive?

What is the course training method? Is it interactive?

Why is it hard for me to be assertive?

What kinds of people attend this Assertiveness Skills course?

Companies We've Trained

Related Articles from our Assertiveness Blog

How to be a Better Negotiator

How Assertive are You?

How to Develop your Personality

Five Principles of Confident Communication