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Assertiveness Skills Training Course Outline

On occasions you need to be assertive to get your point across. Being assertive can come across as being bossy or aggressive if not done correctly. Therefore, it is important to learn this valuable communication skill. Assertiveness training will assist in areas such as negotiation, meetings and handling difficult people and awkward situations.

Very interesting and inspiring. I found understanding how to identify cynic and critic and how to transform conversations and how to keep self positive, most beneficial. The course was very beneficial and will stick in my mind. The trainer was very confident and the day had the right amount of facts, mixed with humour.

Customer Reviews

Assertiveness Skills Training - Morning

Assertiveness Graph

How can you communicate in an assertive way?

Assertiveness is an emotion. And all emotions are a product of your thinking.

In any situation how you feel about it will determine how you react, how you feel will change what you say and how you say it.

  • If you feel weak and non-assertive, then you will act accordingly and gain poor results.
  • If you feel confident and assertive, then you will act accordingly and gain good results.

Your thoughts become a self-fulfilling prophecy.

How to manage your thoughts, and therefore how your manage your emotions; so as to feel strong in the face of a difficult person.

What not to focus your mind on:

  1. Do not imagine yourself losing. Do not imagine failure. If you imagine these things, you will feel weak, beaten and defeated even before you start.
  2. Do not keep thinking about what has already gone wrong. No need to keep replaying the tapes of past encounters.
  3. Don’t worry too much about what the other person may be thinking about you. Don’t try to constantly mind read other people’s reactions to you. Too much self-consciousness will hamper your self confidence and will cause you to be too cautious.

How can I improve my assertiveness skills?

Four ways to approach conflict situations:

  • Rationally assertive: the proper method
  • Emotional and angry: the wrong method.
  • Emotional and upset: another wrong method.
  • Avoidance: another wrong method.

Learn the difference between “identity statements” and “behavioural statements”.

Learn the difference between “objective” and “subjective” language and how it applies to assertive communication.

Assertiveness Skills Training - Afternoon

To be assertive you should use “behavioural statements” and “objective language”.

To be assertive you should not use, identity statements and subjective language.

Top assertive techniques and how to use them

The use of the “wrong box / right box” technique.

The difference between “reasons” and “excuses” and what policy you should have to each one

If the other person gives you reasons, then you should negotiate.

If the other person gives you excuses, then you should not negotiate.

The difference between the “future why” and the “historic why” question.

Don’t get bogged down talking for too long about the past.

Do take the conversation into the future. Talk about what you want to happen next.

Learn the magic phrase, “Instead of that, in future, would you please.... (Plus your affirmative request).”

The Magic Phrase:
"Instead of that, in future, would you please..."

The use of body language in assertive communication

  • Posture: How you should use your body posture
  • Hand gestures: How you should use your hands and arm gestures
  • Eye contact: How much eye contact you should use

The use of voice tones to help you behave assertively

  • Deeper tones: give you more authority.
  • Louder tones: give you more confidence.
  • Slower pace: give you more gravitas.

Notes on the proper use of praise and appreciation.

Praise is powerful: The proper use of praise to reinforce the change.

The absence of praise and appreciation is often the cause of bad feelings.

To get the best from others, you must praise and appreciate them for the behaviours you want to see repeated.

Practice assertiveness behaviour scenarios.

We will run four practice scenarios and you will have the opportunity to practice using the methods.

Final summary and action planning.

Course content was extremely interesting and very useful, particularly the morning session. The trainer's presentation was very good. Clearly knows the subjects inside out and kept the classes attention throughout.

Customer Reviews