Established, since 1997, leading UK based training provider.

What Does It Mean to be a Manager?

What Does it Mean to be a Manager?

What does it mean to be a manager?

The manager must master the following management skills:

  1. Goal setting. Deciding what is to be done and why.
  2. Clear communication of the goals and the reasons for them.
  3. Delegation of the right task to the right person.
  4. Forecasting and forewarning of potential future problems.
  5. High degree of preparation for all important events.
  6. Protocols and daily routines.
  7. Development of checklists.
  8. Accurate record keeping.
  9. Staff motivation and good relationship building.
  10. Encouragement, appreciation, thanks and praise.
  11. Excellent training and new skills acquisition.

As a manager, your task is NOT to do the work yourself but rather, to get the work done.

To be a manager means to ensure that the work that is done when you ARE there, also gets done when you are NOT there.

We know that most people work more diligently when they are under scrutiny. Under those conditions, most people do what they are supposed to do. But the question managers should ask is: "What is done, and what is sometimes NOT done, when I am not on the scene?"

For example, if the manager is obliged to be away every Tuesday, what happens to the standard of work done by the team on Tuesdays.

Is everything that needs to be done, done to the proper standard? Or not?

When the manager is absent, is there a reduction in the quality or quantity of the work done?

This is important, because the customer does not expect service to change on Tuesdays. Whatever standards the customer received on Monday, should be delivered on Tuesday and every day, irrespective of who is at work, and who is absent.

The manager should ensure that the team is so well trained, so well informed and so highly motivated that everyone will work well, irrespective of whether the manager is present or NOT.

In addition, the manager has developed reliable systems that are so well designed and organised, or so well automated, that the managers' physical presence is NOT required for the ship to run on its course during a period of temporary absence.

How can the manager achieve this goal?

To achieve this, the manager needs to develop the following skills.

  1. Goal setting.
  2. Clear communication.
  3. Delegation.
  4. Forecasting.
  5. Preparation.
  6. Protocols.
  7. Checklists.
  8. Record keeping.
  9. Motivation.
  10. Encouragement appreciation and praise.
  11. Excellent training and new skills acquisition.

Leadership Skills Quiz

Do you have good leadership skills? Take our online Leadership Skills quiz to reveal your strengths and the areas where you could improve.

Our two-day Leadership and Management training course is an excellent way to further develop your skills, and help you achieve your business goals.

Blogs by Email

Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!

Your Comments

Further Reading in Leadership and Management

  • What is Positive and Negative Feedback?
    If you are responsible for giving feedback to others, you may find that giving negative feedback is not that easy. It is essential to deliver critical feedback in a positive way, in order to gain improved performance, without destroying motivation.
    Read Article >
  • ​Leadership and management development Part 2 of 6
    Communication skills for leaders and managers This six part essay covers the six major themes of leadership and management development. The six themes are as follows: Your leadership and management development programme needs to be centered on the six essential leadership management skills, namely the ability: To set a...
    Read Article >
  • What knowledge and skills are required by a manager?
    What knowledge and skills are required by a team manager? Have you been recently promoted to the role of team leader or team manager? If yes, then it is probably because you know the job to a greater degree than others. You know your customer needs, and you know your organisational...
    Read Article >
  • Six positive motivators
    It is important to motivate yourself and others, using these six positive motivators.
    Read Article >
  • Leadership training - how to manage the team
    Leadership training: How to manage the team The success formula Setting goals is vital to your success; But on its own, setting goals is not enough. Why not? Because many people set goals and never achieve them. You would rather be one of those people who sets goals AND achieves them...
    Read Article >