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What Does It Mean to be a Manager?

What Does it Mean to be a Manager?

What does it mean to be a manager?

The manager must master the following management skills:

  1. Goal setting. Deciding what is to be done and why.
  2. Clear communication of the goals and the reasons for them.
  3. Delegation of the right task to the right person.
  4. Forecasting and forewarning of potential future problems.
  5. High degree of preparation for all important events.
  6. Protocols and daily routines.
  7. Development of checklists.
  8. Accurate record keeping.
  9. Staff motivation and good relationship building.
  10. Encouragement, appreciation, thanks and praise.
  11. Excellent training and new skills acquisition.

As a manager, your task is NOT to do the work yourself but rather, to get the work done.

To be a manager means to ensure that the work that is done when you ARE there, also gets done when you are NOT there.

We know that most people work more diligently when they are under scrutiny. Under those conditions, most people do what they are supposed to do. But the question managers should ask is: "What is done, and what is sometimes NOT done, when I am not on the scene?"

For example, if the manager is obliged to be away every Tuesday, what happens to the standard of work done by the team on Tuesdays.

Is everything that needs to be done, done to the proper standard? Or not?

When the manager is absent, is there a reduction in the quality or quantity of the work done?

This is important, because the customer does not expect service to change on Tuesdays. Whatever standards the customer received on Monday, should be delivered on Tuesday and every day, irrespective of who is at work, and who is absent.

The manager should ensure that the team is so well trained, so well informed and so highly motivated that everyone will work well, irrespective of whether the manager is present or NOT.

In addition, the manager has developed reliable systems that are so well designed and organised, or so well automated, that the managers' physical presence is NOT required for the ship to run on its course during a period of temporary absence.

How can the manager achieve this goal?

To achieve this, the manager needs to develop the following skills.

  1. Goal setting.
  2. Clear communication.
  3. Delegation.
  4. Forecasting.
  5. Preparation.
  6. Protocols.
  7. Checklists.
  8. Record keeping.
  9. Motivation.
  10. Encouragement appreciation and praise.
  11. Excellent training and new skills acquisition.

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