How to Respond to a Negative Situation

Important: GDPR Email Preferences

As you may already know, the EU General Data Protection Regulation (GDPR) will be coming into effect on 25th May 2018. We take your privacy seriously and we are working hard to ensure we comply with the new data protection laws. You can find out more about how we're doing this in our privacy policy on our website.

We want to make sure you continue to receive the latest newsletters, blogs, special offers and more.

As someone who has opted-in to receive our emails in the past, we’d like to give you this opportunity to confirm what you wish to receive:

Just so you know, if you don’t let us know what kinds of emails you want to receive from us, we’ll stop emailing you on the 24th May 2018 - you'll be missing out!

You are of course free to change your mind at any time – just follow the link at the bottom of any of our emails.

How to Respond to a Negative Situation

The sad truth is that "Life ain't all sunshine and rainbows. It can be a very mean and nasty place".

You often need to negotiate with a person who is giving you highly emotionalised negative feedback.

In real life, practically nobody uses the words, "Negative feedback". Instead they use other words to describe the same thing.

• Arguments
• Failure
• Breakdowns
• Criticism
• Rejection
• Defeat
• Blame
• Complaints
• Conflicts

And these negative situations tend to generate the corresponding negative emotions in both parties.

• Anger
• Upset
• Annoyance
• Frustration
• Stress
• Tears and
• Tantrums

If you are to make progress, you will need to know how to handle these negative emotions, (both yours and theirs). You need to move quickly to resolve the negative issue and to restore the relationship back to its original congenial state.

How would you do that?

In order to achieve these goals, you need to learn the following model:

Five steps to an experience

Your personal experience of any situation is not one thing. It is composed of five things fused together. Your personal experience of any event is process consisting of five parts.

1. The objective facts of reality.
2. The evidence of the facts as revealed by your five senses.
3. The identification of the facts (or perhaps the MIS-identification of the facts).
4. The subjective evaluation of the (mis) identified facts.
5. Your emotional response to your "evaluation of the facts".

There are therefore two major sets.

1. The objective set (comprising of the facts as identified by direct sense perception).
2. The subjective set (comprising of the evaluations, opinions and judgements you make and your emotional responses to them).

Distinguish between the two forms of language; objective and subjective

Objective language

Objective language is the language of facts as revealed by direct sensory evidence and primary perception.

It is non-opinionated; non-evaluative; non-judgemental; non-emotional.

Subjective language

Subjective language is the opposite: it is the language of opinions, evaluations and judgements; it is highly emotionalised; it is about your personal feelings.

When people are in a negative state, they generally start their communication at the extreme right-hand side of the above model; by verbalising their negative emotions, derogatory opinions and by using highly subjective language.

Responding to Negative Situation Summary

Your task is to:

1. Listen to their negative emotions and derogatory opinions without interruption.
2. Empathise with them (without necessarily agreeing with anything).
3. Separate the facts from their feelings.
4. Separate the facts from their opinions.
5. Act only on the evidence of the objective facts.
6. Base your responses on a logical evaluation of all the available evidence of the facts.
7. Recognise that emotions, have NO power to change the facts.

About the Author: Chris Farmer

Chris Farmer is the founder of the Corporate Coach Group and has many years’ experience in training leaders and managers, in both the public and private sectors, to achieve their organisational goals, especially during tough economic times. He is also well aware of the disciplines and problems associated with running a business.

Over the years, Chris has designed and delivered thousands of training programmes and has coached and motivated many management teams, groups and individuals. His training programmes are both structured and clear, designed to help delegates organise their thinking and, wherever necessary, to improve their techniques and skills.

Blogs by Email

Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!

Further Reading in Personal Effectiveness

• How to Stop Worrying
  Many people spend too much valuable time, fretting and worrying over things which have happened; or might happen. Fretting and worrying doesn't change anything other than your emotional state.
  Read Article >
• How to improve your personal effectiveness
  How to improve your personal effectiveness Your personal effectiveness is a measure of your ability to add value to yourself and others. How can you improve your personal effectiveness and thus make yourself produce more valuable work, per day, in less time and effort? Let us say first that personal effectiveness...
  Read Article >
• How to be Successful in Six Hours
  Success is not an event, it is a process. By breaking your goals down into smaller steps, you will find that you achieve greater success in the long term. Try the six-hour method of breaking down your day into manageable, achievable sections.
  Read Article >
• The Essential Economic Principle to Financial Success
  To succeed as business owners and managers, grasping economic fundamentals is vital. Key principle: "Spend less than you earn and invest the surplus in value-generating assets."
  Read Article >
• Personal effectiveness - Emotional intelligence training
  Emotional intelligence has two major components. The first element of emotional intelligence training is developing the art of being able to manage your own emotions, so that you are able to achieve the optimum emotional response that is appropriate to the circumstances that face you. The second element of emotional intelligence...
  Read Article >

Looking for Personal Development Training?

If you're looking to develop your Personal Effectiveness Skills, you may find this Personal Development Training Course beneficial:

Open Training Course Pricing and Availability

Next Open Course Starts in 23 days, Online - Teams, places available Book Now >