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First Line Manager Training

First line manager training

The first line manager or front line manager has a tough task.

Simultaneously, he/she has three roles to fill.

Front line managers must:

  1. Manage the task
  2. Manage the personalities in the team
  3. Do the spade work too

In addition front line managers must:

  1. Manage the customer
  2. Manage the senior managers

So the poor front line manager has a difficult role to fill.
And often the front line manager is quite young (in their twenties).
And usually they have not been given any management or leadership training.
Clearly; this is not the ideal situation.

If you are a front line manager, then you are expected to:

  1. Manage the daily tasks
  2. Manage the various personalities in the team
  3. Do much of the spade work yourself
  4. Manage the customer's complaints and questions
  5. Manage the sometimes difficult senior managers

You want and expect the proper training

What is the proper training for a team leader- front line manager?
It would take the form of a practical programme of advice and instruction designed to equip them with the skills needed to fulfill their role.

Information on First Line Manager Training Courses

What are the skills needed to fulfill the role of a front line manager?

Here is the list of six key skills that all managers and leaders need:

  1. To set and achieve goals.
  2. To communicate clearly.
  3. To manage time and prioritise work.
  4. To manage conflict and handle difficult people.
  5. To create and sustain a positive mental attitude, especially during tough times.
  6. To create and sustain a positive mental attitude in the others around you.

1. The ability to set goals

If success is defined as "the achievement of a goal" then the act of setting goals is the first step to being more successful.
The absence of a goal focus means automatic failure.

2. The ability to communicate

The ability to communicate any message in clear and unambiguous terms such that the message is understood. (i.e. vague unclear, ambiguous, communication is the cause of too many failures).

3 The ability to plan ahead

To achieve the goal will require a practical plan and the P list:

The P list

  1. Planning
  2. Preparation
  3. Prioritisation
  4. Prevention
  5. Problem solving
  6. Pre-emptive action
  7. Proper Practice
  8. Personal initiative
  9. Productive effort

Without the "P list" you are doomed!

4. The ability to handle criticism

Critical feedback is built into the success formula.
But many people are unable to handle criticism.

  1. They cannot give criticism in a constructive manner
  2. They cannot take criticism in a constructive manner

Constructive criticism is:

  1. Objective
  2. Well timed
  3. Non-emotionalised
  4. And does suggest a specific corrective action

Example "You have a spelling mistake on the front page of your proposal"

Destructive criticism is the opposite:

  1. Subjective
  2. Poorly timed
  3. Emotionalised
  4. And does NOT suggest a specific corrective action
    Example "You're an idiot"

5. Inspire yourself - self management

The new front line manager has a tough role to fill.
And so they need confidence and emotional strength.
Where is that going to come from?
From the inside!
From the will-power of the individual mind.

The front line manager must have the ability to:

  1. Self motivate
  2. Self inspire
  3. Create self confidence
  4. Self discipline
  5. Self control

How can you hope to motivate, inspire, lead, discipline and influence others if you cannot do it to yourself?

6. Inspire others

Now we have the first five elements:

  1. To set goals.
  2. Communicate clearly.
  3. Manage time and prioritise work.
  4. Manage conflict and constructive criticism.
  5. To create and sustain a positive mental attitude, especially during tough times.

Now you are ready for the sixth
To create and sustain a positive mental attitude in the others around you.

Leadership is the ability to set a goal, communicate the goal and inspire others to act to achieve the goal in the most efficient manner possible.

Leadership requires a knowledge of:

The language of a leader
How leaders speak is different from how the average person speaks
How leaders react to setbacks is different from how the average person reacts to setbacks
How leaders use their body language is different from how the average person uses their body language
How leaders spend their mental energy is different from how the average person spends their mental energy

The front line manager needs to learn leadership skills too

If you want help with any of these issues please call us on +44 (0)1452 856091

For more information about first line manager training visit the Corporate Coach Group website

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