Send Us a Message

ILM Recognised Provider

Corporate Coach Group is an ILM Recognised Provider of development training.

About the Institute of Leadership & Management

CPD Accredited Member

Corporate Coach Group has training modules which are CPD Accredited. Learn more here.

About CPD Provider

Wise Words

Wise Words are those Snappy Sayings and Clever Quotations that give you Wisdom-in-a-nutshell: such as this one from Albert Einstein

Wise Words and Quotes

"Anyone who has never made a mistake has never tried anything..."
Keep reading...

Wise Words and Quotes

FREE Training Questionnaires

You need to develop your skills. But which skills? And by what method?

FREE Training Needs Analysis

Take a look at this list of free, informative and engaging questionnaires.
Go ahead - have a go...

FREE Training Questionnaires

FREE eBook Download

This short book will teach you some of the secrets of leadership, including communication, handling difficult people, planning and motivation.

FREE eBook Download

Receive your free ebook straight to your inbox, with our compliments.

FREE eBook Download

Communications Skills Words Voice Tone Body Language

Book Online Now, or Call Us +44 020 3856 3008
Posted 16 July 2012 by Chris FarmerChris Farmer

Personal Development Courses

We offer both:
• Bespoke in-house training.
These can be tailored to your specific needs.
• Open training courses at locations near you.
You may find the following will help with your Nonverbal Communication skills training.

Communications Skills

Communication is the transfer of information and emotion.

You have three major modes of communication:

  1. Words
  2. Voice tone
  3. Body language

In order to improve your communication skills, work on all three modes of communication.
In order to improve each one of the three modes, you may be interested in the following notes.


You use words; language; in order to communicate your ideas, thoughts and feelings.

When speaking, use the following principles:

  1. Define your key terms
  2. Speak in affirmative terms
  3. Listen with intent to understand

Define your key terms

There are many words and phrases that are often used but ill defined.

For example:

Words like:

  1. Fairness
  2. Attitude
  3. Truth
  4. Inappropriate behaviour

These are examples of words and phrases that are "often used but ill defined".
There are many words and phrases that you use often, they remain ill defined.
If they are to be used properly, all concepts need to be defined.

Concepts that are ill-defined are nothing more than noises signifying nothing
Parrots can talk but they don't know the meaning of their own words.
There are some people who "parrot" words and phrases they have heard but they have no real understanding of the meaning of their own words.
They talk a good job but with no comprehension of the practical implications of what they are saying.

Be wary of parroting words.
Speak only when you are sure you have a clear meaning to your words.

Don't be an empty-concept speaker.
Don't parrot.

Communication Skills Training

Communication Skills Training

Do you ever think to yourself, "I know what I mean, but I can't explain it"? You need to be able communicate facts, feelings, information and ideas, in a clear, professional and confident manner. If you want to learn more about our communication skills training, please click here.

Communicate meaning.

If you use vague and open terms, without defining what you mean, then you leave yourself open to valid criticism.

Speak in affirmative terms

Affirmative language is language that says:

  1. What you do want
  2. What you do like
  3. What you will do

Negated language is language that says: what you don't want, don't like and won't do:

  1. Speak in terms of what you do want
  2. Speak in terms of what you do like
  3. Speak in terms of what you will do


When in conversation, you are not the only one speaking.
The other person is speaking too.
So you should be listening.
You should be listening well.
Listen with intent to identify their conclusion

Their conclusion is the fundamental point they are trying to make
Some people speak and don't quickly get to their point.
Some people seem to make no sense: their conversations seem pointless.
So it is not always easy to hear their point

But do your best.
Listen for their conclusion: their point.
And if you don't know what their point is, then ask.

Voice tone

Voice tone is the musical quality of your voice.

This element of your communication has the following subsets.


Your volume communicates the degree of intensity of your emotion.

  1. If you are excited then you speak louder
  2. If you are angry then you speak louder
  3. If you are confident you speak louder

But don't speak too loud


High pitch voices are juvenile and lack authority

Lower pitch voices are mature and have more authority

So you can have more authority in your voice, by speaking using the lower end of your voice range


Timbre is the intensity of emotion

  1. The passion
  2. The enthusiasm
  3. The belief

The absence of passion, enthusiasm and belief will make your conversation sound lacklustre and boring

Try to inject emotion into the timbre of your voice.

Body language

The body is your greatest tool for self-expression

The subsets of body language are many

The main subsets are:


  1. Use an upright posture
  2. Don't slouch


Don't point at people

  1. Don't point your finger
  2. Don't point your pen

Use open handed gestures instead

Facial expression

Your face is one of the most important communication devices
Use it well


A smile is the best way to communicate

  1. Confidence
  2. Warmth
  3. Openness

Eye contact

The eyes are the window to the soul.
Look into their eyes.
But don't overdo it

  1. Insufficient eye contact will make you seem evasive
  2. Too much eye contact will make you seem intrusive

The rule is

  1. Give him the same amount of eye contact he is giving you.
  2. Give her the same amount of eye contact she is giving you.

For more information about communication skills training visit the Corporate Coach Group website

FREE Training Needs Analysis

FREE Training Needs Analysis!

In order to get the best from your training, you need to discover your relative strengths and weaknesses. Take our FREE training needs analysis questionnaire now and get a report in less than five minutes!

If you think a friend might enjoy this, please share it with them:

Blog Email Subscription

Do you want to receive an email whenever we post a new blog? The blogs contain articles 5-10 minutes long - ideal for reading during your coffee break!
If you wish to sign up for this, please click here.

Improve yourself with Training Courses

Good training is important for your continued professional development. You may find this very popular course will help with your Nonverbal Communication skills training. Reserve your place today with Corporate Coach, a leading UK training provider.

Your Comments

Nobody has rated this blog yet... based on 2 reviews, 3 out of 5 stars.
Would you like to rate this blog?