Established, since 1997, leading UK based training provider.

Communications Skills Words Voice Tone Body Language

Communications Skills

Communication is the transfer of information and emotion.

You have three major modes of communication:

  1. Words
  2. Voice tone
  3. Body language

In order to improve your communication skills, work on all three modes of communication.
In order to improve each one of the three modes, you may be interested in the following notes.


You use words; language; in order to communicate your ideas, thoughts and feelings.

When speaking, use the following principles:

  1. Define your key terms
  2. Speak in affirmative terms
  3. Listen with intent to understand

Define your key terms

There are many words and phrases that are often used but ill defined.

For example:

Words like:

  1. Fairness
  2. Attitude
  3. Truth
  4. Inappropriate behaviour

These are examples of words and phrases that are "often used but ill defined".
There are many words and phrases that you use often, they remain ill defined.
If they are to be used properly, all concepts need to be defined.

Concepts that are ill-defined are nothing more than noises signifying nothing
Parrots can talk but they don't know the meaning of their own words.
There are some people who "parrot" words and phrases they have heard but they have no real understanding of the meaning of their own words.
They talk a good job but with no comprehension of the practical implications of what they are saying.

Be wary of parroting words.
Speak only when you are sure you have a clear meaning to your words.

Don't be an empty-concept speaker.
Don't parrot.

Communication Skills Training

Communication Skills Training

Do you ever think to yourself, "I know what I mean, but I can't explain it"? You need to be able communicate facts, feelings, information and ideas, in a clear, professional and confident manner. If you want to learn more about our communication skills training, please click here.

Communicate meaning.

If you use vague and open terms, without defining what you mean, then you leave yourself open to valid criticism.

Speak in affirmative terms

Affirmative language is language that says:

  1. What you do want
  2. What you do like
  3. What you will do

Negated language is language that says: what you don't want, don't like and won't do:

  1. Speak in terms of what you do want
  2. Speak in terms of what you do like
  3. Speak in terms of what you will do


When in conversation, you are not the only one speaking.
The other person is speaking too.
So you should be listening.
You should be listening well.
Listen with intent to identify their conclusion

Their conclusion is the fundamental point they are trying to make
Some people speak and don't quickly get to their point.
Some people seem to make no sense: their conversations seem pointless.
So it is not always easy to hear their point

But do your best.
Listen for their conclusion: their point.
And if you don't know what their point is, then ask.

Voice tone

Voice tone is the musical quality of your voice.

This element of your communication has the following subsets.


Your volume communicates the degree of intensity of your emotion.

  1. If you are excited then you speak louder
  2. If you are angry then you speak louder
  3. If you are confident you speak louder

But don't speak too loud


High pitch voices are juvenile and lack authority

Lower pitch voices are mature and have more authority

So you can have more authority in your voice, by speaking using the lower end of your voice range


Timbre is the intensity of emotion

  1. The passion
  2. The enthusiasm
  3. The belief

The absence of passion, enthusiasm and belief will make your conversation sound lacklustre and boring

Try to inject emotion into the timbre of your voice.

Body language

The body is your greatest tool for self-expression

The subsets of body language are many

The main subsets are:


  1. Use an upright posture
  2. Don't slouch


Don't point at people

  1. Don't point your finger
  2. Don't point your pen

Use open handed gestures instead

Facial expression

Your face is one of the most important communication devices
Use it well


A smile is the best way to communicate

  1. Confidence
  2. Warmth
  3. Openness

Eye contact

The eyes are the window to the soul.
Look into their eyes.
But don't overdo it

  1. Insufficient eye contact will make you seem evasive
  2. Too much eye contact will make you seem intrusive

The rule is

  1. Give him the same amount of eye contact he is giving you.
  2. Give her the same amount of eye contact she is giving you.

For more information about communication skills training visit the Corporate Coach Group website

FREE Training Needs Analysis

FREE Training Needs Analysis!

In order to get the best from your training, you need to discover your relative strengths and weaknesses. Take our FREE training needs analysis questionnaire now and get a report in less than five minutes!

Your Comments

Further Reading in Communication - Nonverbal Communication

  • How to improve my communication skills
    How to improve communication skills Communication is defined as; "A transfer of information from one mind to another". Your communication skills are, therefore, a measure of your ability to accurately transfer the information that is in your mind, into the minds of others. If you are a good communicator, then you...
    Read Article >
  • Body language and nonverbal communication skills
    Body language and nonverbal communication skills Face to face communication is of two fundamental types: Verbal communication Nonverbal communication Verbal communication: is the use of words; Language. Non-verbal communication is made up from: Voice tone and body language. You gain a lot of information about the other person from the way...
    Read Article >
  • How to understand body language
    How to understand body language Your body language is your visual channel of communication. It is the way you appear, what you look-like, as you are speaking. Interestingly, your appearance, how you look, as you are speaking, may often count for more, in the mind of your listener, than does the...
    Read Article >
  • Ten Ways to Improve Your Body Language
    10 Ways To Improve Your Body Language You communicate primarily by means of four channels. Your four channels of communication are: Spoken language. Written language. Voice tones. Body language. Body language is an important component of your total communication. The body language component of your communication carries a lot of information...
    Read Article >
  • Communication skills training - Voice tone
    Communication skills training: Voice tone Your communication skills training should include some notes on the effect of your voice tone on others. "Voice tone" relates to the musical aspects of your voice: It pertains to pitch, volume, pace, and emphasis. People respond instinctively to voice tone; either positively or negatively. There...
    Read Article >