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Communications Skills Words Voice Tone Body Language

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Posted 16 July 2012 by Chris FarmerChris Farmer

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You may find the following will help with your Nonverbal Communication skills training.

Communications Skills

Communication is the transfer of information and emotion.

You have three major modes of communication:

  1. Words
  2. Voice tone
  3. Body language

In order to improve your communication skills, work on all three modes of communication.
In order to improve each one of the three modes, you may be interested in the following notes.

Words

You use words; language; in order to communicate your ideas, thoughts and feelings.

When speaking, use the following principles:

  1. Define your key terms
  2. Speak in affirmative terms
  3. Listen with intent to understand

Define your key terms

There are many words and phrases that are often used but ill defined.

For example:

Words like:

  1. Fairness
  2. Attitude
  3. Truth
  4. Inappropriate behaviour

These are examples of words and phrases that are "often used but ill defined".
There are many words and phrases that you use often, they remain ill defined.
If they are to be used properly, all concepts need to be defined.

Concepts that are ill-defined are nothing more than noises signifying nothing
Parrots can talk but they don't know the meaning of their own words.
There are some people who "parrot" words and phrases they have heard but they have no real understanding of the meaning of their own words.
They talk a good job but with no comprehension of the practical implications of what they are saying.

Be wary of parroting words.
Speak only when you are sure you have a clear meaning to your words.

Don't be an empty-concept speaker.
Don't parrot.

Communication Skills Training

Communication Skills Training

Do you ever think to yourself, "I know what I mean, but I can't explain it"? You need to be able communicate facts, feelings, information and ideas, in a clear, professional and confident manner. If you want to learn more about our communication skills training, please click here.

Communicate meaning.

If you use vague and open terms, without defining what you mean, then you leave yourself open to valid criticism.

Speak in affirmative terms

Affirmative language is language that says:

  1. What you do want
  2. What you do like
  3. What you will do

Negated language is language that says: what you don't want, don't like and won't do:

  1. Speak in terms of what you do want
  2. Speak in terms of what you do like
  3. Speak in terms of what you will do

Listening

When in conversation, you are not the only one speaking.
The other person is speaking too.
So you should be listening.
You should be listening well.
Listen with intent to identify their conclusion

Their conclusion is the fundamental point they are trying to make
Some people speak and don't quickly get to their point.
Some people seem to make no sense: their conversations seem pointless.
So it is not always easy to hear their point

But do your best.
Listen for their conclusion: their point.
And if you don't know what their point is, then ask.

Voice tone

Voice tone is the musical quality of your voice.

This element of your communication has the following subsets.

Volume

Your volume communicates the degree of intensity of your emotion.

  1. If you are excited then you speak louder
  2. If you are angry then you speak louder
  3. If you are confident you speak louder

But don't speak too loud

Pitch

High pitch voices are juvenile and lack authority

Lower pitch voices are mature and have more authority

So you can have more authority in your voice, by speaking using the lower end of your voice range

Timbre

Timbre is the intensity of emotion

  1. The passion
  2. The enthusiasm
  3. The belief

The absence of passion, enthusiasm and belief will make your conversation sound lacklustre and boring

Try to inject emotion into the timbre of your voice.

Body language

The body is your greatest tool for self-expression

The subsets of body language are many

The main subsets are:

Posture

  1. Use an upright posture
  2. Don't slouch

Gestures

Don't point at people

  1. Don't point your finger
  2. Don't point your pen

Use open handed gestures instead

Facial expression

Your face is one of the most important communication devices
Use it well

Smile

A smile is the best way to communicate

  1. Confidence
  2. Warmth
  3. Openness

Eye contact

The eyes are the window to the soul.
Look into their eyes.
But don't overdo it

  1. Insufficient eye contact will make you seem evasive
  2. Too much eye contact will make you seem intrusive

The rule is

  1. Give him the same amount of eye contact he is giving you.
  2. Give her the same amount of eye contact she is giving you.

For more information about communication skills training visit the Corporate Coach Group website

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