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Management Development Training Course Outline

As a manager, your role is to get the best performance from your team.

To be a highly effective manager, you need to implement key management skills; Communication skills, goal setting, time management, delegation, handling conflict, emotional management and leadership skills.

Where can you learn and perfect these essential management skills?
Attend this excellent two-day management development training course.

Here you will learn HOW to implement the key management skills in your daily work-life, and you will succeed as a manager and leader.

Very useful and constructive two days, with new information and techniques, alongside reinforcement of existing systems of management. The trainer's presentation was very clear with detailed explanations, along with practical examples.

Customer Reviews

Management Development Training - Day One - Morning

Management Development Programme Day One

A self-assessment of your Management strengths and weaknesses

We start by asking you to self-assess your own performance against six key criteria:

  1. Goal setting and achievement
  2. Clear communication
  3. Time planning and prioritisation
  4. Conflict management skills
  5. Self-management
  6. Inspirational Leadership

Set your own personal learning objectives

Based upon your self-assessment:
What is your strongest?
What is your weakest link?
We will ask you to decide what aspect of your management development you want to most improve.

Decide how you want to be perceived

How do you want the other members of your team to perceive you?
What impression do you want to make on the minds of others?
We will show you how to manage the impression you leave, in the minds of others.
We will show you how to make the right impression, in the minds of others.

How to clearly communicate your ambitious, yet achievable goals

You need to be able to clearly define all your key ideas and goals. How to use language to gain better understanding. We will show you how to clarify your thinking and your language.

How to communicate with more clarity

How to make clear statements.
How to ask the right questions to elicit more accurate information
We will show you a list of 8 questions that you should always ask and answer.

How to transform negative people into something more positive

Some people in your team are occasionally too negative.

We will show you how to transform them into more positive people.

We will show you how to change a cynic into a critical thinker.

How to give constructive feedback (NOT destructive)

You need to be able to give constructive criticism in a positive way.

How to ensure you are perceived as a positive influence.

We will show you how to assert yourself without becoming “pushy”.

How to give affirmative instructions

We will show you how to always speak in the affirmative and focus on the CANDO portion of the job.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Management Development Training - Day One - Afternoon

How to Handle difficult conversations

Conflict is inevitable.
How some people emotionalise conflict.
We want to take the emotion OUT of the conflict.
We will show you how to Rationalise the conflict.
We will show you how to take the emotional heat out of the conflict.

How to handle performance issues

We will show you how to manage the poor performance, without triggering a negative emotional response.

How to critique their behaviour without attacking their character

We will teach you the psychology you need to know that will help you to instantly reduce their resistance and allow you to negotiate a solution.
We will show you how to win people over to your way of thinking.

How to use objective language, NOT emotive language.

Handling conflict well means that you need to use the right words.
We will show you how to find exactly the right words.
And how to avoid saying the wrong things.
We will show you how to resolve conflicts quickly and with minimum fuss.

Know when to compromise; and when to stand firm.

Sometimes it is right to compromise and give ground.
Other times it would be wrong to give ground.
It is not always clear when it is right to compromise and when it is right not to.
We will show you when to negotiate a compromise and when you should stand firm.

When, where, how to give corrective feedback

Timing is everything.
You can say the right things at the WRONG time.
We will show you how to say the right things at the RIGHT time.

The importance of positive praise, appreciation and thanks

Positive praise thanks and appreciation is important but often forgotten.
We will discus the important of giving positive praise, thanks and appreciation.

Always finish on a positive

People tend to remember the first and the last things they hear.
We will show you how important it is to always finish on a positive.
Action plans and summary.

The course content very much focused on the issues that I face at work day-to-day. The trainer's presentation was excellent and very professional. He knows what he talks about, not boring at all.

Customer Reviews

Management Development Training - Day Two - Morning

Management Development Programme - Day Two

Effective Time management

Time is limited, but the demands on your time are unlimited.
Therefore, you must become a time manager.
We will show you exactly how to become a terrific time manager.

How to decide what is top priority

Everything is important and urgent, but HOW important is it? and HOW urgent?
We will divide tasks into four types.

  1. Q1 Crisis management
  2. Q2 Productive activity
  3. Q3 Busy work
  4. Q4 Fruitless waste of time.

We will how you how to be mostly engaged on Q2 productive activity.

How to avoid having too many “busy but non-productive days”.

Many people spend too much time in Q3 busy-work and Q1 crisis management.
Some people spend too much time in Q4 fruitless activity.
We want everyone to be in Q2 productive.
We will show you how to become less busy and more productive.

Delegate the right job to the right person, in the right way

Maybe you can use delegation to improve your productivity.
We will show you how to delegate properly.

How to handle distractions and interruptions

Some people waste your time.
We will show how to stop other people wasting your time.

How to better manage emails

Most people send and receive too many emails.
We will show you how to better manage emails.

Keep your mind focused on the task at hand

Many people lose focus on their priorities.
Some people are too easily distracted.

We will show you how to maintain focus on your top priorities.
We will show you how to avoid unnecessary distractions.

How to make the right decisions, every time

Some people don’t make good decisions, instead they make the wrong decision.
Other people avoid making decisions altogether; instead they dither and delay.

We will show you how to make the right decisions that allow you to progress towards your goals at maximum speed.

How to solve problems by interrupting their causes

All problems have their causes; and therefore, their solutions.
We will show you a neat way to solve your problems by looking for their root causes and therefore their possible solutions.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Management Development Training - Day Two - Afternoon

How people’s feelings affect their results

How we feel affects how we behave.
How we behave affects our results.
Therefore, how we feel affects our results.
We will show you how you can improve your productivity by changing the way you (and others around you) feel.

How your language affects their feelings and therefore the results.

Good thoughts create good results
Bad thoughts create bad results.
We will show you how can modify your thinking and language to get the best results.

How habitual pessimism can destroy your chances

A negative mind-set and language will bring negative results.
Be careful that you don’t accidently say the wrong things.
You don’t have to be malicious, only careless.
We will show you how to avoid making common mistakes.

How to create and sustain a sense of optimism and positivity

Success relies upon developing and maintaining an optimistic mind set
We will show you how to create a sense of practical optimism.

How to quickly bounce-back stronger, from any setback, criticism or defeat

Life is not all sunshine and rainbows.
Occasionally you will have to deal with criticism, setbacks and defeat.
We will show you how you can learn from defeat and come-back even stronger.

How to harness the power of Continuous Improvement

You can always improve upon your current condition.
You can always work to improve yourself, your team, and your organisation.
We will show you how you can guarantee your ultimate victory by applying the principles of continuous improvement.

How to inspire yourself and others to be more successful.

We will now integrate all the knowledge gained on this course and we will construct a plan that will take us from where we are, to where we want to be.
We will commit to improving ourselves.
We will show you how to become a better version of yourself.

Action-planning: Put these ideas to work.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

The training course content was superbly structured with excellent notes. Each element was clearly presented and discussed, allowing opportunity to reflect and plan on how to integrate into our professional and personal lives. Gezz was amazing and the best trainer I have ever witnessed. Polite, courteous and understanding throughout, Gezz delivered this course in an interesting and engaging way through the entire sessions 10/10.

Customer Reviews