Established, since 1997, leading UK based training provider.

Continuous Improvement Training Course - One Day

Learn practical tools that you can use in real-life situations. Continuous Improvement Training
  • Continually improve your team’s ability to get better results
  • Create and sustain a progressive culture
  • Improve your communication; make it more future focused
  • Improve your ability to solve problems before they can occur
  • Banish the “If it aint broke, don’t fix it” mentality
  • Improve your invention, innovation and creativity
  • Harness the power of continuous improvement
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Training course content was useful, interesting and relevant. Helpful to a current situation. Useful daily tips to put into practice. The trainer's presentation was really good and energetic. Engaging and interesting.

Customer Reviews

Continuous Improvement Training - One Day Course Overview


  • What is Continuous Improvement?
  • Continuous improvement is a system of progressive evolution
  • What is are the tools for continuous improvement?
  • Continuous improvement as an 8-part model:

    • Clarity of Purpose
    • Planning
    • Action
    • Measure the Feedback
    • Learn from success
    • Learn from failure
    • Change
    • Innovate


  • Continuous improvement as a skill set:

    • Goal setting
    • Clear communication
    • Decision making
    • Creativity
  • Continuous improvement as an attitude:

    • Progressive
    • Happy but not satisfied
  • Action planning

Continuous Improvement Training - Morning

How can you get the best performance from yourself and others?

What is continuous improvement?

Continuous improvement is a system of thought and action that ensures the future will be better than the past.

Key Question: "How can we constantly get better results?"

We can get better results only if we engage in a process of continuous improvement.

Continuous improvement is formed of three major elements combined:

  1. An 8-part method
  2. A set of related Skills
  3. A mind-set, a positive attitude

These elements combine to form a process of innovations which ensures your organisation will achieve all its goals.

Continuous improvement as an 8 Part method.

Continuous Improvement Training Cycle

Continuous improvement is a circular method of eight steps that forms a process of non-stop progress.

Continually improve everything you do:

The C.I. Method is composed of eight subsets.

1. Clarity of Purpose

Clarity of purpose is the starting point of all achievement.

Your purpose is to add value to others, (your clients, colleagues, and stakeholders).

Remember that we succeed to the degree that others value our products and service. You must continually find ways to improve the perceived value of your service to others.

2. Planning for progress

Continuous improvement implies The P-list activities:

Progressive thinking, progress, prioritisation, predicting potential opportunities, perfecting, prevention of error, preparation, practice, problem solving, prevention, proper protocols, personal initiative.

3. Progressive Action

How to organise yourself so you get the best from every situation. Find the most efficient use of your time and other resources.

4. Gather the Feedback

Gather the positive and negative feedback created by your recent actions, use it to inform your next improvement.

5. Positive feedback

What is going well? Learn from what works. Spread best practice across the whole organisation.

6. Negative feedback

What has not been going so well? Learn from failure.

Continuous improvement transforms failure into feedback.

Every setback, or defeat contains within it the seeds of an equivalent benefit.
Learn the lessons from every defeat and come back stronger with a better plan.

7. Change, adapt and improve upon your current condition

Based upon an analysis of what is not working, find out what needs to improve.

8. Innovate; take the initiative

Make things better BEFORE you need to.
Perfection may not be possible, but it is worth striving for.
The continuous improvement cycle is an attempt to reach perfection. 

Continuous Improvement Training - Afternoon

Part two: Continuous improvement as a skill set

Smart Goals

1. Improved goal setting skills

Why goal setting is vital to your success.
How to set and communicate your goals.
How to discover what your customers want.

What happens if the goal is vague or ambiguously worded?

2. Improved communication

You need to communicate your message more effectively.
Your communication needs to be clear, accurate, brief and persuasive.
Your goal is to eliminate errors or upsets caused by poor communication.
How to improve the accuracy of your communication and therefore eliminate unnecessary errors.

3. Improved problem solving and prevention of avoidable error

Your organisation should be problem-solving machine.
Or even better, a problem-prevention machine.

Your success depends upon your ability to solve problems and make the right decisions.

  1. Problem, cause, solution (thinking backwards in time)
  2. Problem, potential implications, countermeasures (projecting forwards in time)
  3. Yes or No? Should we or should we not? decisions
  4. Which one / what kind? decisions
  5. What is the priority order (by value)?
  6. What is the priority order (by logical sequence)?
Continuous Improvement - Results, Actions, Emotions, Thoughts

4. Improved innovation, imagination and creativity

Alexander the Great said, “We will either find a way or make one!”

Improved creativity:

  1. Think outside the box
  2. There is more than one way to skin a cat
  3. Learn from nature
  4. Reframing

Part three: Continuous improvement is a mindset.

Continuous improvement is a state of mind.
A positive attitude that we call Rational Optimism.
Attitude determines results.
The self-fulfilling prophecy:

How to create and sustain a positive mental attitude, especially during tough times.

Summary and action plan

I found that this training course was ideal for me. I could apply a lot of the examples to my work and look forward to trying them out. The trainer presented well, with good explanations and made it easy to understand.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

  • PDF download of the training handbook
  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

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Training course content was very structured and easy to understand. Liked the simplicity of the ‘wrong box’ 'right box' method. The trainer’s presentation was excellent, with examples, easy to follow. Chris is very personable and gave good advice to real life situations.

Customer Reviews

Continuous Improvement Training Course Summary

What is continuous Improvement?

Continuous improvement is formed of three major elements combined:

  1. An 8-part method
  2. A set of related skills
  3. A positive mind-set

The three major elements combine to form a process of progressive innovations, adaptations and changes, which ensures that your organisation will achieve all its stated goals.

  1. Continuous improvement as a method: Continuous improvement is a circular method of eight specific steps that you repeat and that results in non-stop progress
  2. Continuous improvement as a skill set: The circular C.I. Method depends upon a set of distinct skills, abilities and disciplines, that you put into practice on a daily basis
  3. Continuous improvement as a mindset: The special skills are underpinned by a unique mind-set; a positive attitude that we call Rational Optimism

Your organisation relies upon innovation, exceptional service and strong relationships.
Your mission is to provide the best services and products in the industry.
Your organisation has recently experienced many changes in response to fluctuating external and internal conditions. It is still in a state of flux.

With that in mind, you have decided to present, to selected members of your team, a One-day Continuous Improvement Course.

Your intention is to gather a group of your key people from the various teams within the business, and to have them work the material together.

The purpose of this Continuous Improvement Course is to:

  1. Highlight the concepts of Continuous Improvement to the team.
  2. To discover how they may apply the concepts in their daily practice.
  3. To provide a common frame of reference so that they are all “singing from the same hymn sheet.”