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Continuous Improvement Training Course Outline

You want your team to apply the philosophy of continuous improvement.
But you recognise that many of them only have a dim understanding of what continuous improvement means and what skills it requires.
How can you best instil the philosophy of continuous improvement and teach your team the skills that will allow them to put it into practice?
Arrange for us to present this one-day continuous improvement training, in house.
Your team will learn everything they need to know to make continuous improvement an integral part of your organisation’s daily activities.
Contact us today.

The course content was excellent; initially concerned there was too much content, but was covered efficiently. The trainer's presentation: Excellent engagement, just enough group involvement and great examples of experiences.

Customer Reviews

Continuous Improvement Training - Morning

How can you get the best performance from yourself and others?

What is continuous improvement?

Continuous improvement is a system of thought and action that ensures the future will be better than the past.

Key Question: "How can we constantly get better results?"

We can get better results only if we engage in a process of continuous improvement.

Continuous improvement is formed of three major elements combined:

  1. An 8-part method
  2. A set of related Skills
  3. A mind-set, a positive attitude

These elements combine to form a process of innovations which ensures your organisation will achieve all its goals.

Continuous improvement as an 8 Part method.

Continuous Improvement Training Cycle

Continuous improvement is a circular method of eight steps that forms a process of non-stop progress.

Continually improve everything you do:

The C.I. Method is composed of eight subsets.

1. Clarity of Purpose

Clarity of purpose is the starting point of all achievement.

Your purpose is to add value to others, (your clients, colleagues, and stakeholders).

Remember that we succeed to the degree that others value our products and service. You must continually find ways to improve the perceived value of your service to others.

2. Planning for progress

Continuous improvement implies The P-list activities:

Progressive thinking, progress, prioritisation, predicting potential opportunities, perfecting, prevention of error, preparation, practice, problem solving, prevention, proper protocols, personal initiative.

3. Progressive Action

How to organise yourself so you get the best from every situation. Find the most efficient use of your time and other resources.

4. Gather the Feedback

Gather the positive and negative feedback created by your recent actions, use it to inform your next improvement.

5. Positive feedback

What is going well? Learn from what works. Spread best practice across the whole organisation.

6. Negative feedback

What has not been going so well? Learn from failure.

Continuous improvement transforms failure into feedback.

Every setback, or defeat contains within it the seeds of an equivalent benefit.
Learn the lessons from every defeat and come back stronger with a better plan.

7. Change, adapt and improve upon your current condition

Based upon an analysis of what is not working, find out what needs to improve.

8. Innovate; take the initiative

Make things better BEFORE you need to.
Perfection may not be possible, but it is worth striving for.
The continuous improvement cycle is an attempt to reach perfection. 

Continuous Improvement Training - Afternoon

Part two: Continuous improvement as a skill set

Smart Goals

1. Improved goal setting skills

Why goal setting is vital to your success.
How to set and communicate your goals.
How to discover what your customers want.

What happens if the goal is vague or ambiguously worded?

2. Improved communication

You need to communicate your message more effectively.
Your communication needs to be clear, accurate, brief and persuasive.
Your goal is to eliminate errors or upsets caused by poor communication.
How to improve the accuracy of your communication and therefore eliminate unnecessary errors.

3. Improved problem solving and prevention of avoidable error

Your organisation should be problem-solving machine.
Or even better, a problem-prevention machine.

Your success depends upon your ability to solve problems and make the right decisions.

  1. Problem, cause, solution (thinking backwards in time)
  2. Problem, potential implications, countermeasures (projecting forwards in time)
  3. Yes or No? Should we or should we not? decisions
  4. Which one / what kind? decisions
  5. What is the priority order (by value)?
  6. What is the priority order (by logical sequence)?
Continuous Improvement - Results, Actions, Emotions, Thoughts

4. Improved innovation, imagination and creativity

Alexander the Great said, “We will either find a way or make one!”

Improved creativity:

  1. Think outside the box
  2. There is more than one way to skin a cat
  3. Learn from nature
  4. Reframing

Part three: Continuous improvement is a mindset.

Continuous improvement is a state of mind.
A positive attitude that we call Rational Optimism.
Attitude determines results.
The self-fulfilling prophecy:

How to create and sustain a positive mental attitude, especially during tough times.

Summary and action plan

The training course was excellent. Very thorough and methodical content, well-structured to promote individual and collective discussion and thought. The trainer’s presentation was excellent. Good quick pace with room for discussion and debate. Great practical exercises and group participation

Customer Reviews