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Coaching and Mentoring Training Course Outline

This course will show you how to become a better coach and mentor, by developing a clear communication style and learning how to give feedback in a positive way to build confidence in others. Learn to help others to achieve worthwhile goals, using encouragement and praise to keep them motivated, whilst at the same time acting as a role model.

The course content was very interesting, informative and certainly made me question some of my behaviours and actions. It was interactive which ensured my interest was held for the duration. The trainer's presentation was excellent - the perfect balance between theory, group participation and personal insight and experience. Many thanks.

Customer Reviews

Coaching and Mentoring Training Course - Morning

Coaching Mentoring - Introductions

How do you get the best from yourself and others?

Develop the following six key mentor - coaching skills:

  1. To develop a definite goal focus
  2. To communicate, teach and inspire
  3. To intelligently build joint plans
  4. To confidently manage emotions during conflict or performance issues
  5. To self-motivate with a positive mental attitude, especially during tough times
  6. To inspire others and create a positive and productive atmosphere in others around you.

To provide clarity of purpose

  1. Clear vision – give the big picture
  2. Develop specific Goals
  3. Goals setting formula has eight parts.

Goal Setting Formula

  1. Name the goal in general terms. (To be more successful at...)
  2. Specify the goal numerically
  3. Specify the goal using a word description
  4. Decide what are the “key measures” that determines whether you are making progress
  5. Identify what additional skills and knowledge you require
  6. Identify what material resources you need, (money, tools, equipment)
  7. Identify the people who can help
  8. Decide what amount of time you need to achieve the goal

Hold yourself to high personal standards- create a "Personal code of conduct."

To succeed, hold yourself to a higher standard.

What are you going to do differently, that will begin to take you towards your goals?

Positive mental attitude: how attitude affects people

  1. Positive mental attitude. Attitude affects final results because attitudes affect actions
  2. Attitudes can be positive or negative
  3. Positive attitudes (optimism, confidence, desire and enthusiasm) tend to create positive results
  4. Negative attitudes (fear, anger, self-doubt, pessimism) tend to create negative results
  5. How to manage your own emotions. (How to direct your own thoughts to create the best emotional balance)
  6. How to create and sustain a positive mental attitude in the minds of others.

Coaching and Mentoring Training Course - Afternoon

To communicate with clarity and enthusiasm

  1. Coaching requires accurate language
  2. How to specify your exact meaning
  3. Concentrate on what they DO want, not what they don’t want
  4. Develop the Socratic art of questioning. Socrates was the ancient Greek philosopher who developed a method of teaching that was based on asking questions, which would guide the learner to “discover” the right answer)

Giving CONSTRUCTIVE criticism

Most people don’t like being corrected: So the good coach is good at giving constructive criticism. Manage their emotions. Proper emotional management requires that you: -

  1. Build-up their self-esteem
  2. Notice whatever is wrong
  3. Show them a better way
  4. Use language that is objective and specific, not emotional and inflammatory
  5. Know when to negotiate and give ground, and when to stand firm
  6. Ten tips for constructive emotional management

The importance of praise and “positive reinforcement”.

People need to hear praise, supportive comments, appreciation and positive reinforcement

The good coach encourages others by giving plenty of praise. They motivate the learner by making the learner feel they are making good progress and that their ultimate success is assured.

Notes on the proper use of praise.

  1. Reinforce correct actions
  2. Timing is important. Give immediate praise
  3. The praise should be specific
  4. The praise should be used as evidence of positive personality traits
  5. The praise can be accompanied by a request for more of the same.

Summary and close

The course content felt quite packed, but not in a negative way. A lot of information was covered, which encourages revisiting the material in the coming weeks and months to fully appreciate and continue the learn. For me the time management and goal setting were most beneficial. Chris was calm and measured in his manner. He come across as confident and well versed in the material. He managed to present the information in a clear and precise manner, not once did it approach feeling overwhelming.

Customer Reviews