Send Us a Message

ILM Recognised Provider

Corporate Coach Group is an ILM Recognised Provider of development training.

About the Institute of Leadership & Management

CPD Accredited Member

Corporate Coach Group has training modules which are CPD Accredited. Learn more here.

About CPD Provider

Wise Words

Wise Words are those Snappy Sayings and Clever Quotations that give you Wisdom-in-a-nutshell: such as this one from Albert Einstein

Wise Words and Quotes

"Anyone who has never made a mistake has never tried anything..."
Keep reading...

Wise Words and Quotes

FREE Training Questionnaires

You need to develop your skills. But which skills? And by what method?

FREE Training Needs Analysis

Take a look at this list of free, informative and engaging questionnaires.
Go ahead - have a go...

FREE Training Questionnaires

FREE eBook Download

This short book will teach you some of the secrets of leadership, including communication, handling difficult people, planning and motivation.

FREE eBook Download

Receive your free ebook straight to your inbox, with our compliments.

FREE eBook Download

Learn How to Take Criticism

Book Online Now, or Call Us +44 020 3856 3008
Posted 08 July 2016 by Chris FarmerChris Farmer

Personal Development Courses

We offer both:
• Bespoke in-house training.
These can be tailored to your specific needs.
• Open training courses at locations near you.
You may find the following will help with the training of your team leaders and managers.

Learn How to Take Criticism

Everyone needs to learn how to take criticism.

But many people don't like to hear any criticism. There are two reasons why:

  1. Some people just hate to admit they are capable of any error. So they consider it a personal insult when anyone points one out.
  2. Some people make their critical feedback message, sound like an insult.

The way some people word their criticism is such that it is bound to be taken as an insult. So it is important to learn two things.

  1. Admit to ourselves we are capable of error. And not take it as a personal insult when anyone points out an error to us.
  2. Learn to word our criticism of others so that it does not sound like an insult, and it does sound like constructive criticism

Insult or Feedback Message?

"Critical feedback" is important information. It tells us that what we are doing is not working and that we need to change our approach.

But for some people, criticism is a painful experience. So they don't listen to the criticism and they don't accept that they need to change.

Some people cannot take criticism because they mistake all criticism as "a put down" or an insult: ie something to be avoided.

All Champions (like us) distinguish between feedback (which they would welcome) and insults (which they may ignore).

So now, please read the following examples and distinguish insults from feedback. Label each one in your mind: "insult" if you think the statement is merely a put down, or "feedback" if you think it is valuable information.

  • You are late for the meeting.
  • You are late for the meeting, that is totally unprofessional.
  • You're an idiot.
  • You keep forgetting to phone me. That is the third time in a week.
  • You have put on 5kg since your last weigh-in. (Assume you are at the doctor's surgery).
  • You are getting really fat.
  • You have an attitude problem.
  • You're a right bitch, sometimes.
  • You told Mary that thing I told you in confidence.
  • You are too late for the beginning of the film.
  • You are lazy.

What distinguishes insult messages from feedback messages?

Insult Messages

All insult messages are: Vague, subjective, opinionated, judgemental, emotional. Intended to hurt. Does NOT suggest a specific corrective action. Badly timed.

Feedback Messages

All feedback messages are the exact opposite: Specific, objective, non-opinionated, non-judgemental, non-emotional. Intended to help. Does suggest a specific corrective action. Well timed.

Summary

Remember that you need to give, and take, corrective feedback (constructive criticism). Make sure you do it correctly.

Ask other people to give you critical feedback that is:

  • Well timed.
  • Specific.
  • Objective.
  • Non-judgemental.
  • Non-emotional.
  • And it is suggestive of a specific corrective action.

Conflict Management

Conflict Management Training

Conflict is inevitable, because people disagree. Therefore, you must be able to handle conflict situations effectively. You must know how to be assertive, clear and professional (not emotional, upset and angry) whilst in conflict. If you want to learn more on how to achieve this, please click here to see our conflict management training.

If you think a friend might enjoy this, please share it with them:

Blog Email Subscription

Do you want to receive an email whenever we post a new blog? The blogs contain articles 5-10 minutes long - ideal for reading during your coffee break!
If you wish to sign up for this, please click here.

Improve yourself with Training Courses

Good training is important for your continued professional development. You may find this very popular course will help with the training of your team leaders and managers. Reserve your place today with Corporate Coach, a leading UK training provider.

Your Comments

Nobody has rated this blog yet... based on 2 reviews, 5 out of 5 stars.
Would you like to rate this blog?

X