Established, since 1997, leading UK based training provider.

Crisis Management Training

Crisis management training

Volcanic cloud chaos - Crisis management

What do you do when it all goes wrong?

The volcanic eruption that grounded aircraft has caused many businesses and individuals a crisis situation.

What should you do in a crisis situation?

Here are the steps:

Step one

Guard against emotional and intellectual overwhelm.
The collapse of the original plan will throw some into an emotional collapse and into a mental fog.

Don't let this happen to you

Absorb and process the fact that your original plans are not going to happen.
Accept that as quickly as possible and then turn to step two.

Step two

Open your eyes and ears, and gather as much reliable information of the new situation as you can.
You need to know the parameters of the problem.
This is done by noting and recording in writing as much reliable information as possible.

Do not accept other people's non-informed opinion as "information".
Speculation is not information.
When you have sufficient information (which is an ongoing process) add step three, the following step

Step three

Set a new goal
Given the new situation is the new context; you must quickly decide what is the best you can reasonably expect to achieve.
Make this the basis for your actions in step four

Step four

Make a written plan
Take a pad of paper or a computer and start making written plans of action based on the information you gathered in step two.

What are you going to do?

With whom?

Then take step five

Step five

Swing into action!
The crisis situation will require a response from you!

That response should be:

  • Logical = see step one
  • Informed by the facts = see step two
  • Goal directed = see step three
  • Well organized = see step four
  • Quick = see step five (this step)


You can't control much in this world.
The good news is, you don't need to.
But, especially in a crisis situation, you must control yourself.

Visit the Corporate Coach Group website for more information about our Management Training Courses

FREE Training Needs Analysis

FREE Training Needs Analysis!

In order to get the best from your training, you need to discover your relative strengths and weaknesses. Take our FREE training needs analysis questionnaire now and get a report in less than five minutes!

Your Comments

Further Reading in Change Management

  • Change management - Change is inevitable
    Change management - Change is inevitable "You can't step into the same river twice". Means that change is always with us. Yet many people are troubled by change. Why is that? The reason is, that we are always running habitual "mental routines": habits; Habit patterns of thought and action. You have...
    Read Article >
  • Measure the Feedback
    Once you have set your goal, don't forget to measure your progress and act on feedback. Feedback tells you how well you are doing, and whether you need to make any adjustments to achieving that goal.
    Read Article >
  • Why Won't People Accept Change?
    Why won't people accept change, even when they can see that what they are doing does not bring them what they want?
    Read Article >
  • Leadership training - Continuous improvement
    Continuous improvement Continuous improvement is a system of thought based on the idea that, no matter what the current situation is, improvement is always possible- and therefore should be made. Continuous improvement is a rejection of pessimism. Continuous improvement is a rejection of stagnation. Continuous improvement is a rejection of accepting...
    Read Article >
  • Management training: Continuous improvement cycle
    Management training: Continuous improvement cycle The role of a manager is to induce the best performance from the team. If the manager is not inducing a better performance from the team, than what the team would have achieved if the manager was not there, then the manager is superfluous to need...
    Read Article >