Established, since 1997, leading UK based training provider.

Constructive Criticism

Constructive Criticism

Constructive Criticism

Most people don't like to take criticism. Most people hate being corrected and would like to continue as they are.

Taking constructive criticism is a vital, but often neglected part of growing up: Your ultimate success requires that you develop the ability to TAKE criticism in an adult manner.

Many people fail. They fail to take any form of criticism. Whenever they hear a criticism of their performance they lose their cool and become highly emotional. They won't listen to criticism since, they figure, "Who the hell are you to tell me I am wrong?"

What should our attitude be to the person who criticises us? What should we say to the person who tells us that we have done it wrong?

As usual, we have options. When someone tells us we have done something wrong:

  • Should we get angry with the other person?
  • Should we get upset? Should we get defensive?
  • Should we lose our self-confidence and get depressed?
  • Should we retaliate and find something the other person does wrong and bring that into the conversation?

No. We should do none of these things. We should instead, thank the person for their information, and then work their critical comments through the following five questions.

  1. Is their criticism of me true, or at least partially true?
  2. If it is true, how do we know it is true? What is the specific evidence?
  3. If it is true, what would that mean for the achievement of my goals?
  4. What can I learn from this negative feedback?
  5. What changes do I need to make to my current plans and actions to get myself back on track?

When another person criticises us or our performance, then the proper response is to THANK the other person for their critical comments.

I will say that again because, to many people, it sounds strange. When another person criticises us, we should THANK THE OTHER PERSON FOR THEIR CRITICAL COMMENTS.

Remember that you don't have to agree with the other person. And you don't have to like hearing that you are wrong. But you should at least, take the message into your mental computer and run it through the five questions to see if there is anything in it. Here are the five questions again:

  1. Is it true, or not?
  2. How do we know it is true, or not? What is the evidence?
  3. If it is true, what would it mean to my future?
  4. If it is true, what can I learn from this?
  5. If it is true, what changes do I need to make?

Remember that the criticism of you may not be justified, or be accurate, or fair. It could be that the others criticism of you is itself faulty. It could be their criticism of you fails the first two test questions. When you ask yourself, Is their criticism of me true, or not? Then your answer may be, "No. Their criticism of me is not true." Then you ask question 2. How do you know it is (not) true? You know their criticism of you is not true because you remember distinctly what actually happened. If you can honestly say that their criticism of you is not true, then you need not make any changes to your actions. You can smile serenely and carry on as you have been doing. But please do ensure that you do give the criticism of you a "fair hearing". Take it on the chin. Take the criticism straight and don't react egotistically to it. Take the criticism straight and judge it as dispassionately as you can.

If it is true, then thank the other person and make the necessary adjustments in your methods. If it is not true, then thank the other person for their comments and keep doing what you are doing, with no change.

But the point I am trying to make here is that you should be open to honest criticism and even thank the other person for giving you the criticism.

By the way, I once heard a boss of mine actually do that in a conversation, and it had a terrific effect. At the time, I was a young police officer, and my Sergeant Dickie Williams was in the cell block, booking-in a very obnoxious man who had been arrested for an assault. The man was very drunk and was acting horribly. Dickie was doing his best to book him into the system and the man was being verbally offensive: The prisoner said to Dickie. "You four-eyed bastard Williams. You are a *****!" Dickie said, "I appreciate the feedback. But could you be a little more specific?"

The prisoner was left speechless!

Insult or Feedback? Questionnaire

Do you know the difference between an insult and feedback? Try our fun questionnaire: Insult or Feedback?

Conflict Management Conflict Management Training Course Logo

Conflict Management Training

Conflict is inevitable, because people disagree. Therefore, you must be able to handle conflict situations effectively. You must know how to be assertive, clear and professional (not emotional, upset and angry) whilst in conflict. If you want to learn more on how to achieve this, please click here to see our conflict management training.

Blogs by Email

Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!

Your Comments

Further Reading in Conflict Management and Handling Difficult People

  • How to Handle a Complaint
    It is vital that all staff are taught how to handle complaints in a professional manner. Follow this six step method for handling complaints successfully and improve your overall customer service.
    Read Article >
  • How to Manage Bullying in the Workplace
    If your job is to manage people, then it is highly likely that you will have to handle alleged bullying incidents. Here are some guidance notes on how to manage bullying.
    Read Article >
  • Learn How to Take Criticism
    Critical feedback is important information. It tells us that what we are doing is not working and that we need to change our approach.
    Read Article >
  • How to Handle a Difficult Person in Six Easy Steps
    A simple six-step technique that will allow you to deal with argumentative people both at work and in your personal life.
    Read Article >
  • Dispute Resolution
    People disagree. But, whatever the cause of a disagreement, a manager must learn how to handle it professionally, before it escalates into conflict and interferes with the business. Here are five common strategies for resolving disputes.
    Read Article >