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Communication Techniques

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Posted 17 February 2012 by Chris FarmerChris Farmer

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You may find the following will help with your Listening Skills skills training.

Communication Techniques

Communication is the art of transferring ideas and information from one mind to the next.
The intention of your communication varies depending on the context.

You may wish to communicate in order to:

  1. Inform some person of a fact
  2. Inform some person of an opinion
  3. Give an instruction
  4. Demonstrate an emotion

Or to inquire about their:

  1. Facts
  2. Opinions and
  3. Emotions

But whatever your purpose, you have only a limited number of communication channels:

  1. Words
  2. Voice tones
  3. Body language
  4. Numbers
  5. Pictures
  6. Music

1. Words / language

Your proper use of language is fundamental to your ability to communicate.

Your use of words falls into two categories:

  1. Logic
  2. Rhetoric

Logic is the method of reason. This means that you are trying to communicate your perceptions by making reference to:

I. The observed facts
II. Inductive inference
III. Deductive reasoning

Communication Skills Training

Communication Skills Training

Do you ever think to yourself, "I know what I mean, but I can't explain it"? You need to be able communicate facts, feelings, information and ideas, in a clear, professional and confident manner. If you want to learn more about our communication skills training, please click here.

Rhetoric

Rhetoric is the method of politics; this means that you are trying to communicate your perceptions by making reference to things other than:

I. The observed facts
II. Inductive inference
III. Deductive reasoning

And instead are appealing to:

  1. Emotions (fear and desire)
  2. Tribal loyalties and affiliations
  3. Political ideology
  4. Religious doctrine
  5. Imagination

Both methods, logical and rhetorical, do work well to influence the minds of others.
But the logical method is the one that is more likely to lead to true conclusions and intelligent action.

Be wary of the wholly rhetorical speaker who encourages action based mostly on:

  1. Emotions of fear or threat
  2. Greed and desire
  3. Tribal affiliations
  4. Political ideology
  5. Religious dogma
  6. Wild imagination

2. Voice tones

For best results, use your voice in the following ways:

  1. Slightly slower delivery (to allow your message to sink into the mind of your listener).
  2. Slightly louder (to imply confidence and to ensure that you can be heard).
  3. Variable voice tones (not monotone; which is too boring).
  4. Slightly deeper tones (deep tones imply maturity i.e. NOT juvenile).

3. Body language

For best results, use your body language in the following ways:

  1. Stand straight: Don't slouch.
  2. Dress in a manner which is likely to induce a positive response in your listeners.
  3. Smile sufficiently to imply that you have a sense of humour; but without seeming to be a "joker".

4. Numbers

All things that are fully understood are understood because they can be quantified numerically; i.e. objectively.
If you cannot measure it then you cannot understand it.

Example: we cannot objectively measure "happiness": so therefore we don't yet understand the nature of happiness.

If you want to prove something, then the same principle of objectivity applies:
You can convince others by giving them the numbers!

Example: You can convince the bank manager only by giving her the financial numbers.

Strive to quantify your message by giving the data in the numerical form.

5. Pictures

The intellect is impressed by numbers, but we think in pictures too.
So, use pictures too.
This includes graphs and diagrams as well as photos and drawings.
Sometimes a picture is worth a thousand words.

6. Music

We think in pictures and words; we understand and conceptualize by using numbers and mathematical formulas.
And we feel with music.
So, if the occasion permits, then consider if / how music might add something valuable to your communication.

7. Summary

Communication is the intelligent weaving of the following 15 elements:

  1. Observable facts
  2. Logic
  3. Inductive inference
  4. Deductive reasoning
  5. Emotions (fear and desire)
  6. Affiliations and loyalties
  7. Political ideology and
  8. Religious ideology
  9. Imagination
  10. Voice tones
  11. Body language
  12. Dress
  13. Use of mathematics and number
  14. Use of graphs, diagrams, images, photos and drawings.
  15. Occasionally the use of music.

Work with the combinations that correspond to:

  1. Your audience
  2. Your message
  3. Your goals

For more information about communication skills training visit the Corporate Coach Group website

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