Customer Service Training Course
- One Day
- Master the six steps of great Customer Service
- Give a friendly greeting and introduction
- Accurately analyse your customers’ individual needs
- Give a professional presentation of your product or service
- Agree specific actions
- Provide a prompt delivery of your product and service
- Win more business by making a request for a referred lead
- Learn proven techniques from expert trainers
Companies We've Trained
The course content was very good, covered so many areas of conflict management that will be very useful to me in so many situations in life and not just the work place. The trainer's presentation was very good, knows his stuff, very well prepared, very engaging. Made it fun.
Make an Enquiry
XIf you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.
Customer Service Training
Good customer service is important, since you need to be able to create a lasting positive impression in the minds of our customers, in order to build your business. First impressions do count. Therefore, your staff need to receive proper, professional training in customer service: analysing customer needs and delivering promptly on any actions.
Customer Service Training - Course Overview
For a more in-depth course outline click:
Morning -
- Give greetings and introduction
- Analyse customers' individual needs
- Present your product or service
- Close to action
- Deliver your product or service
- Give after sales service and request a referral
Afternoon -
- First impressions do count
- Your mission is to make your customer's life better
- Communication: The proper use of language
- How people react emotionally to you and your business
- What does the term "professional" mean to you?
- Get the best results by being good
The course content was very relevant to my current role and the tools and techniques shown will be of benefit to me going forward. The trainer's presentation was excellent. Re-affirmative points, explanations etc were very effective. Thank you.
In-House Training Course Pricing and Proposal
This course is available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.
It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)
This price includes:
- Quality training delivered by an experienced trainer
- Full days training
- Full colour course handbook
- Preparation work
- Travel costs and time
- Written action plan to take away
- Access to our post course portal
- Access to our on-line leadership and management decision matrix templates and tools
- Plus three months FREE telephone coaching to answer any on-going questions
In-House Proposal Document
Download the in-house training proposal document
Contact Us Today
Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.
If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.
I found the course to be informative and I very much enjoyed the day. The number of delegates allowed for a more personal approach which I found helpful. I have taken away some useful tools to handle difficult and confrontational situations, that can be applied not only in the workplace but in life generally. Having access to the post course portal for further support is also a bonus. I found the course tutor, Chris, to be engaging and would definitely consider attending your courses in the future.