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Customer Service Training

Customer Service Training Course - 1 Day

Customer service is essential because every organisation needs the continued support of its customers. Whenever clients lose faith in the willingness of organisations to give good service, they find alternative suppliers. To live long and prosper, every organisation needs to master the art of customer service.

This one-day course teaches customer service by breaking it into three parts: A model that describes the process of Excellent Customer Service; Special Communication skills; How attitudes affect customers.

Available as an In-House Course

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Customer Service Training Availability, Pricing and Course Dates

If you have any questions, please phone us (020 3856 3037) or send us a message.

Bespoke Training (In-House or Live Online)

£2,150+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

Plus, travel and hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)

We are able to train in your timezone.

All our training includes:

  • A full day of quality training, delivered by an experienced trainer
  • Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
  • Full digital interactive course notes
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

What is Customer Service Training?

Customer service training is essential because all organisations need to know how to keep customer loyalty.

Customers remain loyal only if they believe that organisations are ready, willing and able to render good service. Customers complain whenever they feel they have not received the full value that was promised, or if they feel they were let down, or they feel in any way mistreated.

When they call, customers are often in a negative emotional state, and your customer service staff must be able to do three things: quickly identify the facts, solve the problem efficiently and keep the customer satisfied and loyal to your organisation.

This customer service training course will teach how to achieve these goals.

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.

Customer Reviews

4.9/5 Our Customer Service Course is rated based on 555 reviews. More Customer Reviews >
Broad content covered at speed, but with practical and helpful reference to real world experience. Provoked thought about positive actions to take in my workplace, for both myself and others. The trainer's presentation was positive, with a vibra... [Read More]
The course content was put together really well and flowed from one subject to another nicely. Everything was relevant, and the tools included will help me going forward into senior management. Chris has a lovely approach to the training which m... [Read More]
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Customer Service Training Course Overview

We have divided the course into three parts: the excellent customer service process, customer service communication skills and customer service attitudes.

The customer service process is itself made up of: introduction, empathy, investigation, proposed solution, confirmation, close. You will learn the skills relating to each of these parts.

Communication skills consists of: words/ phrases we should use, words/ phrases we should never use, correct voice tones, the importance of good accurate notes.

Customer service attitudes: How attitudes can help or hinder customer service. How to keep a positive attitude, even on tough days.

When people finish this training, they are fully equipped to deliver excellent customer service. Which is good for you, good for them and good for the organisation.

Learning Outcomes:

  • Master the six steps of great Customer Service
  • Give a friendly greeting and introduction
  • Accurately analyse your customers’ individual needs
  • Give a professional presentation of your product or service
  • Agree specific actions
  • Provide a prompt delivery of your product and service
  • Win more business by making a request for a referred lead

Customer Service Training Course Details

Click a topic to read more about it.

Morning Session

Afternoon Session

Customer Service Training FAQs

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Companies We've Trained

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