Established, since 1997, leading UK based training provider.
Customer Service Training

Customer Service Training Course - 1 Day

Good customer service is important, since you need to be able to create a lasting positive impression in the minds of our customers, in order to build your business. First impressions do count. Therefore, your staff need to receive proper, professional training in customer service: analysing customer needs and delivering promptly on any actions.

Available as an In-House Course

Live Online Interactive Learning via Webinars

Join our Live Online Customer Service Training Webinars via Zoom or Teams.

Live Online Dates are currently available with 35% off.
If you're booking online, use code WEB35 at stage three.

Please contact us if you have any questions:

What is Customer Service Training?

This is a brief overview of the content covered in the one-day course

  • Give greetings and introduction
  • Analyse customers' individual needs
  • Present your product or service
  • Close to action
  • Deliver your product or service
  • Give after sales service and request a referral
  • First impressions do count
  • Your mission is to make your customer's life better
  • Communication: The proper use of language
  • How people react emotionally to you and your business
  • What does the term "professional" mean to you?
  • Get the best results by being good

Customer Reviews

4.9/5 Our Customer Service Course is rated based on 461 reviews. More Customer Reviews >
Excellent content and presentation. Factual, informative and helpful. This training will help greatly when dealing with various situations within the workplace. The training presentation was brilliant; well described, with great examples where n... [Read More]
I found the course very useful and relevant. Techniques are really interesting, some of which I used but didn't realise. Lots more will be very useful moving forward. Covering lots in the two days. Great that it is useful for both work and home ... [Read More]
>

Course Overview - Customer Service Training

The purpose of any organisation is to “Add value to others”. If your product or service is perceived to Add Value to others, then your organisation will win. If your product or service is perceived to be failing to Add Value to others, then your organisation will NOT win.

Customers will call in if they feel either that:

  1. They have not received the full value that was promised by your organisation or
  2. By dealing with your organisation they have lost a value, or
  3. Your organisation has taken a value from them.

When they call in they will often be in a negative emotional state, and you will need to be able to do three things:

  1. Solve the problem quickly and efficiently.
  2. Keep the customer satisfied and make them happier with your organisation.
  3. Conform to the policies of your organisation.

Learning Outcomes:

  • Master the six steps of great Customer Service
  • Give a friendly greeting and introduction
  • Accurately analyse your customers’ individual needs
  • Give a professional presentation of your product or service
  • Agree specific actions
  • Provide a prompt delivery of your product and service
  • Win more business by making a request for a referred lead

Course Details - Customer Service Training

Click a topic to read more about it.

Morning Session

Afternoon Session

Related Articles from our Communication - Clear Communication Blog

16 Ways you can Use Questions

12 June 2020 16 Ways You Can Use Questions Thumbnail

Asking questions is the key to good communication. Take a look at the ways in which you can use questions to promote discussion, direct a conversation, inspire positivity and much more.

Continue Reading >

Think Before you Speak

28 April 2020 Think Before You Speak Thumbnail

Did you see the upset that Donald Trump caused last week with his ill-thought-out words about COVID-19, in front of the world's media? This is a great example of why you should always think before you speak.

Continue Reading >

Delivering Effective Customer Service

3 March 2020 Delivering Effective Customer Service Thumbnail

Customers are more demanding and less tolerant of poor service than they used to be. Therefore, it is essential that your organisation gives customer service great importance, and that staff are suitably trained in the key customer service skills.

Continue Reading >

Do you Make Any of These Communication Mistakes?

7 February 2020 Do You Make Any of These Communication Mistakes? Thumbnail

Good communication is important in all aspects of our lives. There are some common mistakes people make when communicating, which can affect how they are perceived. Take a look at these common mistakes and see if you can improve on any of them.

Continue Reading >

FAQs

Click a topic to read more about it.

Companies We've Trained

Company logo 1
Company logo 2
Company logo 3
Company logo 4
Company logo 5

In-House Training Course Pricing and Proposal

This course is available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.