Investigative Vs Ordinary Conversations
What are the Differences between Investigative vs Ordinary Conversations?
The key to successful investigations is knowing the differences between ordinary and investigative conversations. Here are three:
1. Goal focused vs Drifter conversations
Investigative conversations don't drift, they are goal focused.
Ordinary conversations drift, touching on a mix of topics casually. This relaxed style is great for a general exchange of thoughts but doesn't work when you need to get specific facts.
Investigative conversations stay on point, focusing on gathering exact information. They're organised in a way that each question leads to a clear fact, avoiding the usual wanderings of a normal chat.
2. Answers to questions vs Responses to questions
Investigators notice when people merely respond to their questions without answering them.
When asked a question, giving an answer means people offer clear information that satisfies the requirements of the question.
But sometimes, people respond without actually answering.
When digging for facts, it's important to NOTICE when someone is giving you the real answer or just talking around it. If you notice your question has not been answered, ask it again!
3. Lying vs Evasion
There's a fine line between lying and evasion.
Lying is dishonestly making a statement that does not correspond to the facts.
Evasion is telling a distorted narrative: it has elements of truth but it leaves out certain facts or distorts the time-line.
Evasion is more common than lying.
Evading the truth is when they're not direct, but they don't lie outright.
Both can be tricky in investigative talks. If someone isn't telling the truth, you can show them evidence that says otherwise.
But if they evade the truth, you might need to ask more pointed questions.
Summary
Recognising these distinctions is important for effective investigations.
- We must talk with a clear purpose.
- We must discover answers.
- We must stop evasions.
About the Author: Chris Farmer
Chris Farmer is the founder of the Corporate Coach Group and has many years’ experience in training leaders and managers, in both the public and private sectors, to achieve their organisational goals, especially during tough economic times. He is also well aware of the disciplines and problems associated with running a business.
Over the years, Chris has designed and delivered thousands of training programmes and has coached and motivated many management teams, groups and individuals. His training programmes are both structured and clear, designed to help delegates organise their thinking and, wherever necessary, to improve their techniques and skills.
Blogs by Email
Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!
Further Reading in Communication - Clear Communication
-
The Secrets of Effective Communication
Words have great power. They can conjure up images in the minds of your listener. Think about the language you use in order to avoid any misunderstanding. In business, using the correct words can make or break a sale.
Read Article > -
How to Prevent Misunderstandings
Not everyone is on the same wavelength as you, and therefore misunderstandings can occur when you speak to people. Whether your message is complex or your audience reluctant to listen, read our great tips to prevent misunderstandings happening.
Read Article > -
How to Overcome the 6 Barriers of Communication
Barriers of communication come in two forms: mental and physical. We examine how can we overcome these barriers to achieve successful communication.
Read Article > -
The Importance of Business Communication Skills
If you want to succeed in business, being a good communicator is essential. Not only do you need to communicate to others what, why and how a goal is to be achieved, you need to listen to feedback received in order to make adaptive changes.
Read Article > -
How to Ask the Right Questions - Good communication skills
Good communication is not only about the proper presentation of ideas, it is also means developing the ability to ask the right questions.
Read Article >
Looking for Communication Skills Training?
If you're looking to develop your Clear Communication Skills, you may find this Communication Skills Training Course beneficial:
Open Training Course Pricing and Availability
Next Open Course Starts in 19 days, Birmingham, places available