Send Us a Message

ILM Recognised Provider

Corporate Coach Group is an ILM Recognised Provider of development training.

About the Institute of Leadership & Management

CPD Accredited Member

Corporate Coach Group has training modules which are CPD Accredited. Learn more here.

About CPD Provider

Wise Words

Wise Words are those Snappy Sayings and Clever Quotations that give you Wisdom-in-a-nutshell: such as this one from Albert Einstein

Wise Words and Quotes

"Anyone who has never made a mistake has never tried anything..."
Keep reading...

Wise Words and Quotes

FREE Training Questionnaires

You need to develop your skills. But which skills? And by what method?

FREE Training Needs Analysis

Take a look at this list of free, informative and engaging questionnaires.
Go ahead - have a go...

FREE Training Questionnaires

FREE eBook Download

This short book will teach you some of the secrets of leadership, including communication, handling difficult people, planning and motivation.

FREE eBook Download

Receive your free ebook straight to your inbox, with our compliments.

FREE eBook Download

Important Communication Skills

Book Online Now, or Call Us +44 020 3856 3008
Posted 13 March 2009 by Chris FarmerChris Farmer

Personal Development Courses

We offer both:
• Bespoke in-house training.
These can be tailored to your specific needs.
• Open training courses at locations near you.
You may find the following will help with your Persuasive Communication skills training.

Communication skills

If you want to improve your management ability, you may wish to master this important communication skill

Notice the distinction between:

  1. An answer to a question
  2. A response to a question

There is a difference between an "answer" to a question and a "response" to a question.

It is important to notice which one you have been offered.

What painful consequences would befall a manager who continually mistook mere responses to questions as answers to questions? Imagine that you ask a question, the other person responds, but HE DOES NOT ANSWER. You NOTICE and you repeat the question.

The second time, you get a definitive ANSWER. What beneficial consequences would you now enjoy?

Generally, do politicians have the reputation for answering questions or merely responding to them?

Communication Skills Training

Communication Skills Training

Do you ever think to yourself, "I know what I mean, but I can't explain it"? You need to be able communicate facts, feelings, information and ideas, in a clear, professional and confident manner. If you want to learn more about our communication skills training, please click here.

What is the difference? An "answer" to a question:

  1. Satisfies the requirements of the question.
  2. It is logically connected to the question
  3. It is an illumination of the issue under analysis
  4. It may take the form of a definition.
  5. It may take the form of an explanation
  6. It may be a simple yes or no.
  7. It may differentiate one concept from another or
  8. It may explain a relationship. A "response" does none of these

A response does not answer the question but may:

  1. Ask a question in return
  2. Change the subject
  3. Answer the question the other wished you had asked
  4. Inquire why you are asking the question
  5. Respond with an emotional outburst
  6. Deliberately be a mis-interpretation of your question

Management skills assignment

  1. Do not allow yourself to continually evade answering questions: If you gain such a reputation, you will be marked down in the minds of others.
  2. Listen carefully to others in conversation.
  3. Patrice how often people respond and do not answer.
  4. Practice repeating questions until you get an answer.
  5. Gain a reputation as a person who can find the answers.

Visit the Corporate Coach Group website for more information on management training courses.

If you think a friend might enjoy this, please share it with them:

Blog Email Subscription

Do you want to receive an email whenever we post a new blog? The blogs contain articles 5-10 minutes long - ideal for reading during your coffee break!
If you wish to sign up for this, please click here.

Improve yourself with Training Courses

Good training is important for your continued professional development. You may find this very popular course will help with your Persuasive Communication skills training. Reserve your place today with Corporate Coach, a leading UK training provider.

Your Comments

Nobody has rated this blog yet... based on 1 reviews, 5 out of 5 stars.
Would you like to rate this blog?