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Corporate
Coach Group

Unlock Your Potential and Inspire Your Team

Leadership and Management Training

At your place of work, are you in the role of a leader-manager? Your role is to get the best performance from yourself and others. In order to do that, you may need to develop some additional personal skills. This excellent two day course will give you a proven, step by step guide to success as an effective leader manager.

Available as an open course at venues across the UK, as live online training via Microsoft Teams, or as bespoke in-house training tailored to your organisation.

★★★★★ "An excellent two days... clear, actionable steps I could start using immediately."
CPD Accredited
4.9/5 from 301 Reviews
Established 1997
12 CPD Hours
Delivery Options Upcoming Dates

Popular locations: London, Manchester, Birmingham, Bristol, Leeds, Cardiff, Edinburgh .

Course Overview

What is Leadership and Management Training?

On day one, we begin by exploring the six key skills of leadership and management, helping you to create your own leadership style. You will learn how to set and achieve your goals, communicate more clearly, effectively manage conflict and poor performance. We finish day one by emphasising the need to give people honest appreciation and praise.

Day two focuses on improving productivity by prioritising tasks, delegating effectively, making sound decisions and solving problems. In the afternoon we discover new emotional management techniques which inspire teams to give their best efforts, as well as how to structure appraisal interviews and implement continuous improvement.

At the end of this course you will have a complete understanding of the skills it takes to be a successful leader-manager. You will return to work with the confidence and knowledge to get the best from yourself and your team.

Leadership and management framework diagram: Clear (Purpose, Communication), Rational (Plan, Conflict), Positive Emotions (Inspire Self, Inspire Others)

Core Skills

The Key Skills Covered

This course is built around six evidence-based skill sets. Developing these to a high degree enables you to perform at your best and create a high-performing team culture.

  1. 1

    A Sense of Clear Purpose

    Establish distinct goals, commit to them and persevere until they are achieved, rather than shifting focus when faced with difficulties or setbacks. Clear purpose is the foundation of effective leadership.

  2. 2

    Excellent Communication Skills

    Accurately explain your ideas so that others understand, agree and act in accordance with your vision. Minimise miscommunications and misunderstandings through precise, positive language.

  3. 3

    Time Management, Prioritisation and Delegation

    Analyse facts and formulate detailed, written action plans that achieve goals efficiently. Move from reactive firefighting to proactive, planned leadership.

  4. 4

    Rational Conflict Management

    Guide and harmonise team personalities, fostering cooperation while addressing difficult conversations and performance issues calmly and constructively.

  5. 5

    Inspire and Motivate Yourself

    Maintain optimism and realistic self-confidence, especially during tough times, rather than losing heart after setbacks or criticism. Personal resilience is a core leadership quality.

  6. 6

    Inspire and Motivate Other People

    Instil self-belief, desire and self-confidence in team members. Counter negativity, pessimism or fear during difficult times to sustain a productive work atmosphere.

Who Is This Course For?

Who Should Attend This Leadership and Management Course?

Designed for anyone who needs to get the best performance from themselves and the people around them.

Senior Managers

Refine strategic leadership and inspire organisation-wide alignment.

Middle Managers

Bridge the gap between strategy and day-to-day execution.

Front-Line Team Leaders

Build essential management skills to lead and motivate at team level.

Newly Promoted Managers

Gain a structured toolkit to navigate your first management role with confidence.

Also beneficial for technical specialists stepping into management, aspiring leaders preparing for future roles, and supervisors seeking to build confidence and capability.

Course Agenda

Leadership and Management Training Course Details

1

Day 1 • Morning • Leadership foundations and communication

Establish what great leadership and management actually looks like, develop your own personal style, and master the communication skills that get clarity and commitment from your team.

We explore the distinction between leadership (inspiring people) and management (organising work), and why the most effective people combine both. You will examine what makes a leader-manager and how to close the gap between where you are now and where you want to be.
Through self-reflection exercises you will identify your natural tendencies as a leader and begin shaping a conscious, intentional style. Rather than copying others, you develop an approach that is authentic to you and effective with your team.
The eight-part SMART formula goes beyond the standard five elements to include specificity of language, measurability, achievability, relevance, time-bound deadlines, written commitment, positive framing and personal ownership. You will practise applying it to real goals.
Effective leaders ask questions that open thinking rather than close it. We cover the difference between closed, leading and open questions, and how to use questioning techniques to coach your team, diagnose problems and draw out better solutions.
We examine a range of leadership styles from directive to coaching and collaborative. You will assess which style best fits different situations and team members, and learn how to flex your approach to get the best results from each individual.
Appropriate humour builds rapport, reduces tension and makes people more receptive. We cover how to use humour constructively without undermining authority, and how to recognise when it is counterproductive.
Most workplace misunderstandings stem from imprecise language. We teach a structured approach to checking understanding - including clarifying questions and paraphrasing - so that instructions, feedback and decisions land as intended.
The words you choose shape how people respond. Affirmative language directs attention towards desired outcomes, whereas negative language focuses the mind on what to avoid. You will practise reframing common workplace phrases to produce more cooperative responses.
Linked to affirmative language, this module shows how the subconscious mind processes suggestions and why telling someone what not to do is far less effective than describing the behaviour you want to see. You will leave with practical scripts for common leadership conversations.
1

Day 1 • Afternoon • Conflict management, motivation and action planning

Learn to handle conflict rationally rather than emotionally, use body language and assertiveness with confidence, and finish the day with a concrete action plan you can implement immediately.

Conflict is inevitable; how you respond to it defines your effectiveness as a leader. We introduce a rational framework for addressing disagreements that keeps conversations productive rather than personal, and shows you how to de-escalate tension before it causes lasting damage.
Your self-image - the mental picture you hold of yourself - has a direct influence on your behaviour and results. We examine how self-image is formed, how it can limit performance, and practical techniques for upgrading it to support your goals as a leader.
Subjective language (opinions, labels, judgements) inflames conflict; objective language (facts, behaviours, evidence) resolves it. You will practise the shift from subjective to objective framing in performance conversations and difficult feedback situations.
Impromptu responses to difficult conversations are rarely optimal. We show you how to plan and rehearse key phrases in advance so you can handle performance issues, complaints and team disputes with confidence and consistency.
A core management skill is recognising when an explanation is a genuine reason requiring a practical solution and when it is an excuse that needs to be addressed directly. We give you a clear framework for making that distinction without being dismissive or confrontational.
Compromise is sometimes the right answer and sometimes a sign of weak leadership. We explore the criteria for deciding when to hold firm to a position, when to adapt, and how to communicate either decision in a way that retains your team's respect.
Non-verbal communication often carries more weight than words, particularly in high-stakes conversations. You will learn how posture, eye contact, pace and tone interact with your verbal message to either reinforce or undermine what you are saying.
Assertiveness is the ability to state your position clearly and calmly without being passive or aggressive. We cover the principles of assertive communication, how to say no without damaging relationships, and how to handle people who use aggressive tactics to get their way.
Research consistently shows that recognition, appreciation and a sense of belonging are among the most powerful workplace motivators. We examine how to give genuine, specific praise that motivates without feeling hollow, and how to use social motivators to build a positive team culture.
Day one closes with a structured review of the key concepts covered. Each delegate completes a personal action plan identifying the three to five changes they will implement immediately on returning to work.
2

Day 2 • Morning • Time management, delegation and productivity

Move from reactive firefighting to proactive leadership by mastering prioritisation, delegation and the habits that separate genuinely productive managers from merely busy ones.

Leadership time pressure is different from individual contributor time pressure: you are juggling your own output, your team's output and strategic priorities simultaneously. We introduce a leadership-specific time management framework that addresses all three levels.
Activity is not the same as results. We examine the habits and beliefs that create the illusion of productivity while consuming time without generating value, and show you how to measure your work by outcomes rather than effort.
Time is lost to three categories of wasters: self-generated (procrastination, perfectionism, poor planning), people-generated (unnecessary meetings, interruptions, poor delegation) and systems-generated (unclear processes, duplication of effort). We diagnose which category causes you the most loss and address each with targeted strategies.
A scored diagnostic that helps you identify your personal time management strengths and weaknesses across eight dimensions. Your results guide the rest of the morning's content and feed directly into your action plan.
Delegation is one of the highest-leverage activities available to a manager, yet it is consistently under-used. We cover the principles of effective delegation: choosing the right task, the right person, specifying outcomes clearly, agreeing check-in points, and following up without micromanaging.
Common barriers include fear of losing control, belief that it is faster to do it yourself, not trusting others to meet the standard, and feeling guilty about giving people more work. We address each barrier directly and give you a practical confidence-building approach.
We cover two complementary frameworks - urgency/importance matrix and value/effort analysis - and show you how to apply them to a real workload. You will leave with a process for making fast, defensible prioritisation decisions under pressure.
Interruptions are one of the most significant productivity drains for managers. We cover techniques for protecting focused work time, managing an open-door culture without sacrificing output, and training your team to solve problems independently before coming to you.
The Pareto principle holds that roughly 80% of your results come from 20% of your activities. We show you how to identify your high-value 20%, reduce time spent on low-value activities, and shift your team's efforts in the same direction.
Email is both essential and a major time drain. We introduce a system for processing email to zero daily, writing messages that generate fewer replies, and setting boundaries that stop email from dominating your working day.
2

Day 2 • Afternoon • Emotional management, resilience and inspiration

Develop the emotional resilience and inspiring presence that defines truly effective leaders; sustaining a positive, high-performance culture even under pressure, and leave with a full personalised action plan.

Leaders set the emotional weather of their team. We examine how your internal emotional state affects your decisions, your communication and your team's morale, and give you practical techniques for managing your emotions before, during and after high-pressure situations.
The expectations you hold - both of yourself and of your team - tend to be confirmed by reality. We explore the psychology of the self-fulfilling prophecy and show you how to use this principle deliberately to raise performance rather than inadvertently limit it.
Positivity is not wishful thinking; it is a disciplined mental habit. We cover the neurological basis of optimism, why it is a trainable skill rather than a fixed personality trait, and a set of daily practices that sustain positive thinking even under sustained pressure.
Inspiration is a skill, not a gift. We break down the specific language patterns, stories and framing techniques that effective leaders use to shift their team from a threat mindset to a growth mindset, particularly during periods of uncertainty or change.
Complaints, cynicism and blame are common in workplace conversations. We give you a structured method for redirecting these without dismissing people's concerns, so that the energy of dissatisfaction is channelled into problem-solving and constructive action.
Sustained leadership pressure takes a physical and mental toll. We cover evidence-based stress management techniques including cognitive reframing, physiological regulation and recovery planning - practical tools you can use immediately rather than lifestyle changes that take months to embed.
A structured framework for achieving any significant goal: (1) decide clearly what you want; (2) take action; (3) observe results; (4) adapt your approach; (5) persist until you succeed. We work through each component in depth and apply it to a real leadership challenge you are facing.
The ability to extract learning from setbacks rather than being demoralised by them is one of the defining characteristics of high-performing leaders. We cover reframing techniques that convert failure from a judgement on your ability into information that improves your next attempt.
The specific words you use when talking to - or about - your team members have a measurable effect on their self-belief and performance. We cover language patterns that build confidence, and contrasting patterns that undermine it, so you can communicate in a way that consistently brings out the best in people.
Day two closes with a full review of the course content and an extended action planning session. Each delegate leaves with a written plan specifying what they will do differently, by when, and how they will measure success. The post-course portal and three months of free telephone coaching support implementation.

Availability and Pricing

Delivery Options

Choose the delivery format that best fits your schedule and team.

All options deliver the same high-quality content.

Online Live Training

£700 +VAT

per delegate

Interactive live sessions delivered via Teams using our superiour green-screen technology.

  • Same content as face-to-face
  • Learn from home or office
  • Delivered via MS Teams
  • Laptop or tablet with webcam
View Online Dates
Most Popular

Open Course

£900 +VAT

per delegate

Early bird offers available

Join scheduled courses at venues across the UK including London, Birmingham, Manchester & more.

  • Venues across the UK
  • 9:00 am to 4:30 pm
  • Tea and coffee from 8:45 am
  • Network with peers
Book Open Course

Bespoke In-House

£2250 +VAT

per training day

We come to you. Training delivered at your premises, tailored to your team's specific needs.

  • Your premises or online
  • Tailored to your organisation
  • Dates to suit your schedule
  • We can train in your timezone
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All Our Training Includes

Full 2 days of expert training delivered by an experienced trainer
CPD-endorsed course: 12 CPD training hours (plus 2-3 additional hours via post-course online learning)
Full digital interactive course notes
Official training certificate
Access to free additional training material via our post-course portal
3 months of free telephone coaching while you implement your learning

Questions? Call 020 3856 3037 or 01452 856091

Upcoming Dates

Next Available Course Dates

View All Course Dates

No upcoming dates are currently listed. Please get in touch to enquire about availability.

Contact Us

Frequently Asked Questions

Course FAQs

You can book directly online via our course dates page, call us on 020 3856 3037, or make an enquiry and we will call you back. We accept payment by BACS, cheque or credit card. Once booked, you will receive a confirmation email with full joining instructions.
Yes. We can deliver this course exclusively for your team at your premises or online, on dates to suit you. Bespoke in-house training is priced per day rather than per delegate, making it cost-effective for groups of four or more. We can also tailor the content to address your organisation's specific challenges.
The six skills are:
  1. A sense of clear purpose - setting and achieving specific goals
  2. Excellent communication - conveying ideas with clarity and precision
  3. Time management, prioritisation and delegation
  4. Rational conflict management - handling difficult conversations and performance issues
  5. Inspiring and motivating yourself - maintaining optimism and resilience
  6. Inspiring and motivating other people - building confidence and a productive team culture
Transformational leadership is a style in which the leader inspires followers to exceed their own self-interest for the good of the organisation or team. It involves articulating a compelling vision, challenging people to grow, and creating an environment where individuals feel motivated to give their best. This course covers the practical skills that underpin a transformational leadership approach.
Yes, the training is highly interactive. Sessions include group discussions, exercises, case studies and individual action planning. The trainer actively teaches expert content rather than simply facilitating discussion, so delegates leave with structured knowledge they can apply immediately. The style is engaging and practical throughout.
Management focuses on organising work, planning tasks and ensuring processes are followed efficiently. Leadership focuses on inspiring people, setting direction and creating the conditions for high performance. Effective leader-managers combine both: they manage systems and lead people. This course develops skills in both dimensions.
The course addresses goal-setting, clear communication, time management, delegation, prioritisation, conflict resolution, performance management, decision-making, problem-solving, emotional management, motivating others, and continuous improvement - giving delegates a comprehensive and practical management toolkit.
The course attracts senior managers, middle managers, front-line team leaders, newly promoted managers and technical specialists moving into leadership roles. Delegates come from a wide range of industries including finance, healthcare, engineering, retail and the public sector. All share a common goal: to get the best performance from themselves and their teams.
Open courses run from 9:00 am to 4:30 pm. Delegates are welcome to arrive from 8:45 am; tea and coffee are available from that time. The course includes mid-morning and mid-afternoon breaks plus a lunch break.

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On This Page

  1. 1 Course Overview
  2. 2 Key Skills
  3. 3 Who Should Attend
  4. 4 Course Agenda
  5. 5 Delivery Options
  6. 6 Upcoming Dates
  7. 7 FAQs

Book This Course

Online Live Training £700 +VAT
Open Course £900 +VAT
Bespoke In-House £2250 +VAT/day
Book Open Course Enquire About In-House

Questions? Call us on

020 3856 3037

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Customer Reviews

What Delegates Say About This Course

4.9 / 5

Based on 301 verified delegate reviews

★★★★★

"Very interesting and interactive training. Many useful tips for managing. Lot of good examples of procedures. Very clear. So positive trainers. Presentation clear and smooth flowing. Good training techniques and knowledge of trainers. 100/100"

Barbara Mozejko, Jed Benjamin, Edwin Escott

Andros UK

★★★★★

"I found each section extremely useful as they were each well organised, linked together and complimented each other. I feel I have learnt valuable skills for the workplace and my own personal life. Chris (trainer) is fantastic - super engaging, thoughtful with scenarios and responses and overall a very good teacher."

Soffia Cahill

Brainbox Ltd

★★★★★

"Course content was very good - easy to follow and understand. Overall the course was very helpful. But specifically the parts on conflict resolution and prioritisation were particularly useful. Chris (trainer) was a dynamic and engaging presenter. He kept everything running strictly to time without making it feel like we were galloping through the course. Thank you!"

Tonia Smreczak

Brainbox Ltd

Read More Customer Reviews

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Ready to Invest in Your Leadership?

Enrol on our next open course, book a live online training session, or speak to us about tailored in-house delivery for your team.

Book Open Course Enquire about In-House

Or speak to a member of our team directly:

020 3856 3037 01452 856091