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Management Development Training

Available Open Courses

Learn practical tools that you can use in real-life situations.
  • Master the six most important management skills
  • Set and achieve specific goals
  • Clearly communicate your message
  • Decide the right priorities: Properly manage your time and tasks
  • Manage conflict: Handle difficult conversations
  • Manage yourself: Self-control and self-motivation
  • Manage others: Motivate and lead the team
Learn in a friendly and relaxed atmosphere with people who are facing similar situations.

Management Development Training Course - 2 days

Course Pricing and Availability

Also Available:- In House Training

This course is also available as a bespoke in house group training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Group training costs from £1,850 +VAT per day for up to 20 delegates (international training price varies).
In-house training proposal

Would you like to contact us?

Two day open course: £850 +VAT per delegate.
Our next open course is in 14 days, ✔ there are still places available. Would you like to book online now or see all course dates?

30 - 31 August
Birmingham
£850 +VAT
4 - 5 September
Gloucester - Gloucestershire
£850 +VAT
6 - 7 September
Manchester
£850 +VAT
More dates and locations available
Save £100 on this course

We currently offer training courses in: London, Birmingham, Manchester, Heathrow, Central London, Oxford, Swindon, Bristol, Cheltenham, Gloucestershire, Leeds, Nottingham, Southampton, Glasgow, Scotland, Dubai, UAE.

Please note all our training courses include three months additional FREE telephone coaching.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00, giving you an opportunity to check emails and make calls.
12 trainer-led hours, additional 2-3 via post-course portal independent learning

About this Management Training - 2 day open course

The purpose of the training is to initiate a process of rapid improvement by means of achieving a shared understanding of the correct management principles we need to employ if we are to achieve our stated goals.

"We need to do training now because the vast majority of our people; leaders and managers and staff are trained as technical specialists:

i.e. They are here predominantly on the basis of their technical competence and background. On the technical level, most of our leaders and managers are very good. But in their role, as an inspirational leader and manager, there are some definite gaps. We need all our people to be thinking about how they can develop their personal management skills. We are expected to be competent in the management and leadership of teams and the management of projects. As a result of the significant challenges we are facing there is currently a pressing need to provide and management training within our organisation so that we are better equipped, as an organisation, to achieve our stated aims for 2017 and beyond."

Development Course Overview

This popular two-day course will help you in the real-world.

Day One - Morning

  • Self-assessment of strengths and weaknesses
  • Setting goals
  • Setting standards
  • Become a role model to the others
  • Communicate clearly
  • Distinguish positive from negative criticism
  • Give specific instructions not vague

Day One - Afternoon

  • Handle difficult conversations
  • Manage conflict
  • Learn when to compromise
  • Learn when not to compromise
  • When, where, how to give corrective feedback
  • The importance of praise

Day Two - Morning

  • Time management
  • How to work out what is the top priority
  • How to avoid being “busy but non-productive."
  • Delegate the right job to the right person
  • How to handle distractions and interruptions
  • How to keep your mind focused on the task at hand
  • How to make the right decisions
  • How to solve problems by identifying their causes

Day Two - Afternoon

  • Positive mental attitude
  • A negative attitude destroys your results
  • How to create and sustain a positive attitude
  • How to overcome setbacks criticism or defeat
  • Make the philosophy of Continuous Improvement work for you too
  • Personal action-planning

The course content was relevant to my requirements. Had my attention from the first. There were a lot of topics covered in some great detail. Trainer's presentation was engaged and kept my full attention for the duration. Had a free flowing very clear method of delivering. I would call it flawless.

Customer Reviews

Management Development Objectives

A leader-manager has the following six attributes and abilities:

1. A sense of clear purpose

The ability to create a clear and distinct goal, and commit to it for long enough to attain it. As opposed to; when difficulties and setbacks appear, losing your mental focus.

2. Excellent communication skills

The ability to accurately explain your ideas to others, in such a way that they will understand you, agree with you and will act in accordance with your ideas: As opposed to, excessive miscommunications, misunderstandings, arguments, upsets and disagreements.

3. Rational, logical plans

The ability to analyse the facts and then to formulate detailed, written plans of action that will achieve the goal in the most efficient way possible. As opposed to constantly feeling uncertain and always feeling that you are “reacting to events; reacting to the current crisis”.

4. Rational conflict

The ability to guide and harmonise the various personalities in the team, so that they are more able to synchronise their actions and be more likely to reinforce and complement each other: As opposed to a disharmonious atmosphere; office character clashes, internal squabbles and people conspiring against each other.

5. Inspire and motivate yourself (personal management)

The ability to maintain a positive mental state of optimism and realistic self-confidence, especially during the tough times. As opposed to, losing heart after a defeat or series of setbacks or criticisms.

6. Inspire and motivate other people (management and leadership qualities)

The ability to inspire the positive emotions of self-belief, desire and self-confidence in all the other members of the team, especially during difficult times. As opposed to; allowing excessive negativity, pessimism or fear to take hold of the team and weaken its spirit.
A leader-manager is one who has their abilities developed to a high degree.

Management Development Training Course Content

Development Training - Day One AM

What are the definitions and qualities of effective management?

The Six Primary virtues of effective management

All effective leader managers must know:

  1. How to set and achieve goals
  2. How to communicate clearly
  3. How to manage work tasks and prioritise, delegate and organise: Time management
  4. How to manage conflict and handle difficult people
  5. How to create and sustain a positive mental attitude, especially during tough times
  6. How to inspire others and create a positive, productive atmosphere

Let us take each of these leadership-management abilities in turn:

The first quality of leadership and management is to become a goal focused individual

  1. Goal focus is the one thing that makes the biggest difference.
  2. Perfect the ability to set, communicate and achieve your goals.
  3. Decide how you want to be perceived and act accordingly

Notes and then practice

The second quality of management is to become a master communicator

  1. To communicate with clarity and enthusiasm
  2. Leadership requires accurate language
  3. You need clear, not vague, definitions of your most important ideas
  4. Clarity is a virtue. Vagueness is a vice
  5. Speak about what you can do, not what you cannot / won’t do
  6. Develop the art of asking the right questions

Management Training - Day One PM

Handling conflict, disagreements and performance issues

Conflict is inevitable. So, managers had better learn to deal with conflict according to the proper principles. If intellectual conflict degenerates into emotional conflict, everyone loses. This course gives you the best way to sort things out properly. Four ways to approach conflict situations:

  1. By using the principles of “Reason”- YES
  2. By getting angry and frustrated - no
  3. By getting upset and tearful - no
  4. By ignoring the situation and just hoping that it goes away - no
  • Use reason and logic to resolve conflict; not anger or upset
  • Know when to compromise and when not to
  • How to manage the conflict conversation
  • Role play practice scenarios
  • Practice our conflict method and learn by doing

Remember that when in conflict, the less you say, the better. The more you say the more likely you will say something wrong and make the situation worse than it is.

Keep to the scripts we will show you and you will get the best result in the easiest way.

Don't try to beat them into the ground and win the argument.
Plant the seeds of change and lead them to a better decision.

Notes on 'planting seeds.'

Examples and practice

Projecting a positive attitude

Development Training - Day Two AM

Time management, planning, prioritisation and delegation

The purpose of today’s material is to:

  1. Get the most value from every hour at work
  2. Work to tight deadlines
  3. Work intelligently in a sometimes chaotic environment
  4. Work with people who sometimes occupy your time without adding value to your day
  5. Find yourself having a “busy but non-productive day”
  6. Find yourself being too easily distracted by non-important things
  7. If you have trouble with the sheer volume of work that you have to do
  8. If you have a boss that interferes too much with your day
  9. If you tend to spread yourself too thinly across too many tasks simultaneously, and therefore make little progress on them, instead of remaining more focused on a restricted number of high-value tasks and making good progress on the most important things

Time Management Training

What is the most VALUABLE use of your time right now? Use the two principles of “deadline pressure” and “value” as key indicators

Four types of activity

  • Q1 Crisis zone
  • Q2 Productive zone
  • Q3 Busy zone
  • Q4 Fruitless zone

Distinguish between being “Busy” and being “Productive”. Your most hated enemy: The “busy” but “non-productive day” (Ever had one?)

Time Management Goal

To maximise your time in Q2 productive time, by managing your Q3 busy work, and minimise your time on Q4 fruitless tasks.

How to win: Handle the big three time wasters

  1. Other people - who waste your time
  2. Your bad habits - where you waste your own time
  3. Poor or non-existent management systems - that waste everyone’s time!

Win through delegation

  1. How to delegate
  2. SMART Targets
  3. Why people who should delegate - don't

Win through better prioritisation

Manage your priorities by means of a decision matrix. Answer the question: What is the most valuable use of my time right now?

Decision matrix

  1. Which one/ what kind decisions?
  2. Yes / no decisions- should we/ should we not?
  3. What order is it decisions?

Manage interruptions by means of the 80/20 principle

  1. The Pareto time management principle states that 80% of the value comes from 20% of the causes
  2. 80% of the value of the interruption will be in 20% or less of what they say
  3. Manage the interruption using the “Pareto question”

Time management tips

Fifty-one-line pieces of time management advice in the form of a questionnaire
Example: Do you tidy up as you go or do you leave a trail of destruction?

Summary and action planning

Management and Leadership - Day Two PM

Inspiring yourself and the rest of the team

Management requires that you are able to direct the focus of your mind so that you create the optimum emotional responses appropriate to the circumstance that faces you.

Emotional management requires that you don't succumb to undue pessimism and fear; don't overdose on fretting over things that have already happened; fix your mind on the moment and your goals

The self-fulfilling prophecy

How your inner thoughts affect your outer circumstances?

How to create and sustain a positive mental attitude

  1. Control the content of your mind
  2. Control the content of your conversation
  3. Control the content of their conversation

How to create more energy

Energy is defined as the capacity to do work. Some people don’t have sufficient energy to properly do their work. How to generate more energy.

The EDISON success formula

All successful action can be described by the following five words:

  1. Purpose - is the goal
  2. Plan - is what you are going to do about the goal
  3. Action - is the implementation of the plan
  4. Feedback - is the results of the actions you take
  5. Change - is the adjustment in the plans and actions, based on the feedback results you are getting

Learn the difference between feedback information and insult.

Negative feedback is part of the success formula. But negative feedback should be a constructive criticism: NOT destructive insult.

The differences between:

  1. Negative feedback
  2. Derogatory insult

To inspire others, get them hooked on the above five-part success formula.

  1. Know your outcome
  2. Formulate your best plan in writing
  3. Take decisive action
  4. Gather and evaluate the feedback. Both positive and negative
  5. Make progress by continually adapting and evolving

Recognise that the success formula is a continuous process

Failure formula:

  1. Indecision or unclear targets
  2. No written plan - wing it
  3. Procrastination – put it off
  4. Become disheartened in the face of set-backs and disappointments
  5. Stand still. Do the same thing this year as you did last year

Summary and Actions

How will this management training help you to get the best from yourself and others?

The Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

The course content was very useful, well structured and easy to follow the rationale. Will attempt to apply it tomorrow. The trainer's presentation was very good at a nice pace, not boring. Would recommend.

Customer Reviews

Price for open training course

You are able to book this course online today.

The open training course costs only £850 +VAT per delegate . For this price we provide:

  • Two Full Days quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Additional training material by means of monthly updates
  • Access to the Post Course Portal

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

After the course, how can you to keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

Free Telephone Consultation service for buyers

If you are a manager who is trying to figure out how to take the results from your organisations staff appraisal and training needs, and turn them into a coherent set of training courses, that will meet these needs, in as efficient a manner as possible, then we can help you with our free service. More...

Price for in house training course

In House Course: from £1,850 +VAT per day (international training price varies) for up to 20 delegates (download in-house prospectus)

Please call us on +44 020 3856 3008 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 020 3856 3008.