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Leadership and Management Training Course Outline

Whether you are a project manager, a team leader or in a senior management role, you need to know:
How to get the best performance from yourself and others.

On this leadership management development course, you will learn the leadership skills you need; goal setting, effective communication, motivation, time management and much more.
You may not want to enrol in a business school and study for a technical management qualification, you just need to find a short course that will give you the all skills you need to be more effective.

Attend this two-day leadership course, where you will learn the most modern and effective leadership management skills. This excellent short course will give you a proven, step-by-step guide to success.

There were many things I found beneficial, including six primary virtues, goal focus, positive affirmation, conflict management, distinguishing busy from productive, developing a positive mental attitude etc. The trainer was very clear and engaging, with good interaction with the group. Adoptable and accommodating. The practical sessions were useful.

Customer Reviews

Leadership and Management Training - Day One - AM

Definition: What is leadership training?

This Leadership and Management Training Course is about developing a set of specific attitudes, behaviours and skills which, when applied, allow you to perform on a much higher level as a leader manager.

The Six Primary Virtues

How do you get the best from yourself and others?

To get the best performance from yourself and others, we all need to develop these six leadership abilities:

  1. Set and achieve specific goals
  2. Communicate with clarity, confidence and persuasiveness
  3. Properly plan, prioritise and delegate your work
  4. Manage difficult conversations and conflict situations
  5. Motivate and inspire yourself, so that you always feel strong and confident
  6. Motivate and inspire other people and create a productive work-atmosphere

Develop your leadership management style

The most important thing is to have a clear vision for the future, and a clear goal focus.

If we agree that success means, “the achievement of your goals”, then goal focus is the most important quality of the successful leader manager.

How to set goals, using the eight-part SMART goal-setting formula

Most people know the SMART target model, but most don’t use it because it is too abstract.

We need to make SMART more useable. Eight-part SMART makes goal-setting a learnable set of eight questions.

What is your SMART goal? Specific. Measure. Achievable. Realistic. Time Deadline

Exercise: Develop your skills by doing a real life, practical, goal setting example.

Asking the right questions:

Ask questions that relate to your goals and how you can achieve them. How to use the eight-part SMART questions as a delegation tool.

Leadership Styles: Decide how you want to be perceived

Every day, you leave impressions in the minds of others. What impression do you want to leave in their mind? How do you want others in your organisation to perceive you? What qualities do you want to be known for? Do you want to be motivating and inspiring and have a great leadership style?

Exercise: Develop your skills by doing a practical example of “Impression management”.

The proper use of humour

Humour is a double-edged sword. Humour can work both for you and against you.

How can humour work to add value to yourself and the rest of the team?
Have you seen the misuse of humour cause problems (particularly in a team leadership situation)?
What is the correct use of humour?
What is the misuse of humour?

Exercise: Develop your leadership skills by doing practical examples.

How to communicate with greater clarity

Leader-managers must NOT give any ambiguous or vague instructions. They should have a clear, rational leadership style.

Leader-managers must know how to communicate their message with clarity and accuracy. There must be no misunderstanding of the meaning of the message.

How to create definitions of all your key terms, using the C.G.4.D method.

Exercise: Develop your communication skills by doing practical examples.

Affirmative or negative language

  • Affirmative language is talking about what you CAN and WILL do
  • Negative language is talking about what you CANNOT or WON'T do
  • Non-leaders spend too much time talking about what they won’t do
  • Leaders spend most their time talking about what they will do
  • Exercise: Develop your skills in transforming the conversation from the negative to the affirmative
Learn the Language of a Leader.

Positive v negative suggestions

We influence each other by the way we speak. Unfortunately, we sometimes accidently give negative suggestions in the form of negative commands. For example: DON’T PANIC! is a suggestion to PANIC.

Stop giving negative suggestions and be much more conscious of the way you word your message, suggesting only positive images to the mind. Talk about what you want, not what you don’t want.

Ensure that the last thing you say to them is WHAT YOU DO WANT.
Exercise: Develop your leadership communication skills by practical examples.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Leadership and Management Training - Day One - PM

Conflict Management Training

I understand blank fact is wrong box. -> Wrong box -> Right box -> Commit? -> Excuse /Reason -> Negotiate

Handle conflict reasonably NOT emotionally

When in conflict situations, many people get too emotional.
How to limit the damage that negative emotions can have on the conversation.
Don’t emotionalise the conflict; instead rationalise it.
We will show you how.

Self-image psychology

The self-image is the way a person views him/herself.
It is the basis of their character.

Never attack a person’s self-image.
Never attack a person’s character (identity).

Comment only on their behaviour, not their identity.

We will show you difference between identity statements and behavioural statements.

Objective v subjective language

Split language into two sets, objective fact-based language and subjective opinionated language.
When if conflict, use objective fact-based language.
Don’t use subjective opinionated language.
We will discuss examples and get rid of the dangerous subjective language.

How to script conflict situations

We will take real life situation and script them.
Then we will run them as role plays.
You can practice if you want to, or if you don’t like role plays, you can learn by observing others.

Distinguish reasons from excuses

There are big differences between reasons and excuses for not doing something.
We will discuss what those differences are.
We give concessions to reason givers.
We don’t give concessions to excuse givers.
Why not?

Don’t spend much time arguing about the past

Many people spend too much time arguing over what has already happened.
This is a waste of time.
We will show you how to get the conversation back to the future.

Know when to compromise and when not too

Compromise is not always the right thing to do.
If you compromise on safety or if you compromise your integrity, then you will lose.
So, we will discuss, when is it right to compromise and when should you stand firm.

Proper use of body language and voice tones

It is not only what you say that counts, but also HOW you say it.
We will discuss the proper use of voice tones and body language.

Assertive but not aggressive

We will put words, voice tones and body language together, to form a communication style that is polite, assertive, professional and effective.

  • Never passive
  • Never aggressive

We will practice these skills.

Social motivators

We have spent a lot of time talking about constructive criticism.
Now we will talk about the power of praise.

The importance of praise and appreciation

Never underestimate the power of a few kind words. We will discuss the role of positive reinforcement.

Action planning

How you can put these ideas to work.

The course was brilliant! Very informative and worthwhile. I learned a lot about myself. Will certainly use the prioritisation tool. The trainer was again, brilliant! Clear, inspiring and engaging.

Customer Reviews

Leadership and Management Training - Day Two - AM

Time Management Training

Productive Zone - Higher value, But not yet deadline driven, The key zone. Crisis Zone - Higher value, Higher deadline pressure, Crisis management. Fruitless Zone - Lower value, Gossip, Office politics, Pity parties. Busy Zone - Lower value, But deadline driven, Busy but non-productive.

Time management is the art of doing the most valuable things, in the most efficient order. Time managers do not do the easiest, or most pleasant things first, they do the most valuable tasks first.

What is the most valuable use of your time, right now?

Use the two principles of "deadline pressure" and "value" as key indicators.

  1. Q1 Crisis: High value, late work
  2. Q2 Productive: High value: preparation, prevention and planning
  3. Q3 Busy: Low value busy-work
  4. Q4 Fruitless: Waste of time activities, gossip

Distinguish between being "Busy" and being "Productive"

The danger is you become so busy, that you are no longer productive. Our enemy is the busy, but non-productive days.

Time wasters SOS - Self, Others, Systems

  1. Self: Your own bad habits steal your time
  2. Others: Other people who steal your time
  3. Systems: Inefficient work systems

Time Management Exercise

What can you do to minimise the damage done by SOS?

Time management questionnaire

Questions designed to tease-out exactly how you could improve your time management skills.


Definition: Delegation is the act of entrusting a task to another.
Delegate the right task, to the right person, in the right way.
Exercise: What are the right reasons to delegate? What are the wrong reasons to delegate?

Effective Delegation

How to delegate tasks. Use the same formula we used to set goals.
Review of goal-setting notes. 8 Part SMART.

Why people are afraid to delegate

Four reasons why people who should delegate, sometimes don’t.

Effective Prioritisation

Definition: The art of putting tasks in the right order.
Prioritise your tasks by means of a decision matrix.

Five Types of decision matrix

  1. Priority decision matrix 1: Prioritise by value
  2. Priority decision matrix 2: Prioritise by logical sequence
  3. Yes or No decision: Should I or Should I not?
  4. If yes, then which one, what kind?
  5. One problem – three causes – six solutions mapping

What are the advantages of using a structured approach to decision making?

Managing Interruptions

You are continually peppered by interruptions, which you need to effectively manage.

Strive to make the maximum progress, in the minimum time, without causing offence to anyone.

Managing Interruptions by means of the 80/20 Principle

The 80/20 principle (the Pareto Principle) states that 80% of the value comes from 20% of the content. 80% of the value of the interruption will be in 20% or less of what they say. Your task is to quickly discover the 20% of their message which contains 100% of the value.

You need to work out a formula of words that works for you.

How to use the Pareto 80-20 rule in conversations

How are you going to get the maximum benefit from any interruption, in the minimum amount of time, without causing offence?

How can I improve my management of emails?

Emails can be a distraction. How to minimise the problem - we will discuss how you can get the best from emails.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Leadership and Management Training - Day Two - PM

Emotional management

Manage how you feel, then you can improve your productivity

People are affected strongly by how they feel.
In order to get the best from people you must know how to manage emotions.
We will show you how to master your own emotions first, and then how to manage other people’s emotions.
You cannot positively affect others until you can positively affect yourself.
So, we start with how you can affect your own mental and emotional states.
Some people call this skill mindfulness.

Self-fulfilling prophecy

Self-Fulfilling Prophecy

The self-fulfilling prophecy shows how your thoughts, beliefs, actions and results relate to each other.
Whatever you believe will affect your results, because you are empowered or dis-empowered by your belief systems.
We will discuss the ways in which what you believe affects your personal reality.
And we will show you how you can change your personal reality.

How to create and sustain a positive mental attitude

Negative attitudes tend to create negative results.
Positive attitudes tend to create positive results.
We will show you exactly how to put limits on fear and anger, (negative emotions)
We will show you how to harness the power positive thinking and language.

How to inspire others to feel stronger and more optimistic

Everything you say will either:

  1. Make people feel better
  2. or leave them unchanged
  3. or make them feel worse

You don’t want to leave them unchanged. You don’t want to leave them worse.
Everything you say should be geared to making people feel better.
We show you how.

How to transform negative conversations into something more valuable

There are many people who don’t know that they are having a negative effect on others.
We will show you how to transform their negative conversations into something much better.
We call this “conversation control”.
It is a skill you must master.

How to handle physical and mental stress

Your feelings are also affected by your physical stress levels.
We will discuss how stress can be a positive and negative factor in your life.
We will minimise and manage the negative effects of stress.

The five-part success formula

The Edison Success Formula

Success is not an event. It is a process.
It contains five major steps.
Purpose, plan, action, feedback, CHANGE.

We will discuss how people react to change.

How to transform failure into feedback

Everyone has to deal with disappointments and setbacks. Your job is to help them to recover quickly and to return tomorrow feeling stronger and to be ready with a new plan. We will show you how to build emotional resilience into the fabric of the team.

How to use your language to make others more confident, optimistic and effective

Your life revolves around your use of language.
If you talk to people in ways that are inspiring, supportive, optimistic and motivational, then you are much more likely to succeed.
We will discuss which kinds of words help to inspire.

Inspire others by the art of conversation control

We will discuss how you can control the conversation that you hear at work.
How to improve the atmosphere and team culture.

Final summary and close

How you can put these ideas to work.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

This course has allowed me to gain focus in what I hope to achieve in my current job and in the future. I have also learnt that if I change my thoughts, I am able to achieve my goals. The trainer's presentation was clear and well thought out.

Customer Reviews