Established, since 1997, leading UK based training provider.

Goal Setting, Communication and Conflict Training

To be successful, you need to set specific goals, effectively communicate your plans and deal with the inevitable conflicts that occur when people do not follow the plan. But to master effective goal setting, communication, and conflict resolution is very difficult.
How can you best master these important skills?
Attend this terrific one day training program, where you will learn valuable information.

This training course was rich in information and well put together. Good course manual – very useful. The trainer’s presentation was skilful (good alternation of presentation with activities). I recommend it to all those who wish to improve their chances of professional and personal success.

Customer Reviews

Goal Setting, Communication and Conflict Training - Morning

SMART Goals

Introductions

How do you get the best from yourself and others?

Develop the following six major skills:

  • Set Specific goals
  • Communicate with greater clarity
  • Organise your plans
  • Handling difficult people skills
  • Manage your own emotions
  • Inspiring others. Emotional intelligence

Your performance is measured against your goals.

Your organisation exists to achieve its goals.
Goal focus is the major skill.
Goal focus is the art of setting on a goal and focussing on it long enough to achieve it.

Know what you want and know what other want

Goal Setting Potential Relationship

What do you want, and what do others want?
You need to know exactly what you want and exactly what others want. The overlap is your opportunity to do business.

The difference between a wish and a goal

Goals are not wishes
Wishes are mere flights of fancy
Goals are specific, objectively defined, numerical, achievable, realistic and optimistic.

How to set and agree on specific goals.

  • Be specific
  • Define your goal numerically
  • Define all your key terms
  • Identify the skills knowledge needed
  • Identify the material resources needed
  • Identify the time needed
  • Ensure the deadline is reasonable and agreed

State your goals in the positive sense.

Don’t state goals in the negative sense.

A negative goal is leaves unstated what you will do, and merely states what you won’t do.

If you say, “I won’t repeat the mistakes of the past”. Then we still do not know what you are going to do. You need to state goals in the affirmative. Example, “By the end of the decade, we will put an American on the moon and return him safely”.
Avoid negative commands: Give only positive commands

Make sure that last thing they hear from you is what you DO want.
Always make the last thing they hear, before they leave, a statement about what you DO want.

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

Goal Setting, Communication and Conflict Training - Afternoon

Conflict is inevitable. You are bound to get some. How you manage conflict is an important question.

Some people can be difficult to handle. They are too pushy, or too moody.
They do the wrong things.
They don’t do the right things.

Handle difficult people according to the proper principles.

Handle conflict according to the principles of reason.

The proper principles means, “According to the principles of reason.”

Protect their self-image:-
Their self-image is their ego, or pride, their self-concept.
Never attack their self-concept.

  • Identify wrong actions
  • Name the exact behaviour
  • Clearly, state what is "wrong."
  • Suggest a specific corrective action that will solve the problem
  • Agree corrective actions
  • Gain commitment to making the change to improve performance
  • Ask for the commitment to the corrective action
  • If they do not commit, then distinguish between reasons and excuses.

Distinguish reasons from excuses and have a different policy for each.
Gain commitments, to the improved action.

The moment the make a change, “Tag it”, with some positive feedback

Make proper use of well-timed thanks praise and appreciation

Practical exercises for the delegates to learn skills


Training Summary

Food Photo Food Photo Food Photo
A selection of food which is available on our open courses - varies per venue

The course contained a lot of content with good formulas/diagrams to make it easy to remember. Plenty of examples to help identify with each element. Use of practice and writing notes helped focus the mind and memorise elements. The trainer's presentation was very interactive and thought-provoking. Good sense of humour to keep all delegates interested. Held delegates attention by asking for delegates own comments. Summarised frequently.

Customer Reviews