Established, since 1997, leading UK based training provider.

Goal Setting, Communication and Conflict Training Course - One Day

Learn practical tools that you can use in real-life situations. Goal Setting, Communication and Conflict Training
  • How to develop a goal focused mind set
  • How to communicate your goals with more clarity and mutual understanding
  • How to give constructive feedback using accurate language
  • Develop the art of critical thinking and intelligent questioning
  • Know when to compromise and when to stand your ground
  • Distinguish reasons from excuses and have a different policy for each
  • Always finish on a positive and inspire a positive attitude in others
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

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How to captivate an audience with subject matter and make it interesting from start to finish. Gezz achieved this with ease. His knowledge of topic matter was comprehensive and his presentation was seamless. The whole experience of learning was pleasurable. Top drawer.

Customer Reviews

Goal Setting, Communication and Conflict Training

To be successful, you need to set specific goals, effectively communicate your plans and deal with the inevitable conflicts that occur when people do not follow the plan. But to master effective goal setting, communication, and conflict resolution is very difficult.
How can you best master these important skills?
Attend this terrific one day training program, where you will learn valuable information.

Goal Setting, Communication and Conflict Training - Course Overview

This is a brief overview of the content covered in the one-day course
For a more in-depth course outline click:

Day One - Morning - Goal Setting and Clear Communication

  • Goal focus is the starting point of all achievement
  • Goal setting is the primary skill
  • You have got to know what you want
  • AND what your customer wants
  • Goals should be specific, not vague
  • Goals should have specific feedback measures
  • Goals may require additional skills knowledge and information
  • Goals may require additional money, technology and people
  • Goals need specific deadlines
  • Deadlines must be logically determined, not be guesses or wishes
  • Communication must be clear, precise, persuasive and positive
  • How to communicate with clarity and accuracy
  • Always focus the conversation upon what you CAN do, not what you cannot do
  • How to structure a Positive suggestion
  • Create the right motivation

Day One - Afternoon - Conflict Management

  • Four ways to mishandle conflict: Anger, upset, blaming and evasion
  • The best way to resolve conflict: By REASON
  • Never attack a person’s selfimage. Comment ONLY on behaviour
  • Use factual language, not derogatory, emotional language
  • Be precise in your account of what is wrong
  • Propose realworld solutions and ask for an agreement
  • Differentiate reasons from excuses and have a different plan for each
  • During arguments, know when to compromise and when NOT to
  • Gestures, posture, eyecontact and facial expression
  • Volume, pitch, pace of your voice
  • Get your timing right
  • Offer praise and appreciation for positive change
  • Always, finish on a positive
  • Summary action planning and close
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A selection of food which is available on our open courses - varies per venue

Book Now - Open Training Course Pricing and Availability

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A selection of venue photos

The Goal Setting, Communication and Conflict open training course costs only £450 +VAT per delegate.
For this price we provide:

  • A full day of quality training
  • 6 trainer-led hours, additional 2-3 via post-course portal independent learning
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Next Open Course Dates

13 November
London - Central
£450 +VAT
18 November
Leeds City
£450 +VAT
27 November
Manchester City
£450 +VAT
2 December
Birmingham
£450 +VAT
More dates and locations are available -

The course content was excellent; initially concerned there was too much content, but was covered efficiently. The trainer's presentation: Excellent engagement, just enough group involvement and great examples of experiences.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Training course content was outstanding! I have never attended a course with so much positive input. I feel reassured that much of my working practice is in line with this training. However it has sharpened my thoughts. The trainer's presentation was very good with very clear communication. Good logic and reason. Providing consistent named principles.

Customer Reviews