Goal Setting, Communication and Conflict Training Course - One Day

Book Now - Open Training Course Pricing and Availability

Next Open Course Starts in 16 days, Birmingham, places available Book Now >

The open training course costs only £450 +VAT per delegate. For this price we provide:

• A full day of quality training
• 6 trainer-led hours, additional 2-3 via post-course portal independent learning
• Tea, coffee and cakes
• Lunch
• Full colour course handbook
• Written action plan
• Certificate
• Training articles and newsletters
• Access to additional free training material after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

All Open Course Dates and Locations

Goal Setting, Communication and Conflict Training - One Day Course Overview

Goal Setting, Communication and Conflict Training - Day One - AM

Introductions

How do you get the best from yourself and others?

Develop the following six major skills:

• Set Specific goals
• Communicate with greater clarity
• Organise your plans
• Handling difficult people skills
• Manage your own emotions
• Inspiring others. Emotional intelligence

Your performance is measured against your goals.

Your organisation exists to achieve its goals.
Goal focus is the major skill.
Goal focus is the art of setting on a goal and focussing on it long enough to achieve it.

Know what you want and know what other want

What do you want, and what do others want?
You need to know exactly what you want and exactly what others want. The overlap is your opportunity to do business.

The difference between a wish and a goal

Goals are not wishes
Wishes are mere flights of fancy
Goals are specific, objectively defined, numerical, achievable, realistic and optimistic.

How to set and agree on specific goals.

• Be specific
• Define your goal numerically
• Define all your key terms
• Identify the skills knowledge needed
• Identify the material resources needed
• Identify the time needed
• Ensure the deadline is reasonable and agreed

State your goals in the positive sense.

Don’t state goals in the negative sense.

A negative goal is leaves unstated what you will do, and merely states what you won’t do.

If you say, “I won’t repeat the mistakes of the past”. Then we still do not know what you are going to do. You need to state goals in the affirmative. Example, “By the end of the decade, we will put an American on the moon and return him safely”.
Avoid negative commands: Give only positive commands

Make sure that last thing they hear from you is what you DO want.
Always make the last thing they hear, before they leave, a statement about what you DO want.

Goal Setting, Communication and Conflict Training - Day One - PM

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

• Quality training delivered by an experienced trainer
• Full days training
• Full colour course handbook
• Preparation work
• Travel costs and time
• Written action plan to take away
• Access to our post course portal
• Access to our on-line leadership and management decision matrix templates and tools
• Plus three months FREE telephone coaching to answer any on-going questions

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

1. The trainer gives a clear explanation of the point in question with specific examples.
2. Then, the delegates practice by doing an exercise with each other.
3. The delegates practice by doing an exercise with the trainer.
4. All points are supported with full written notes to take away.
5. Delegates are asked to write down an associated action, for each point made.
   (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished.

• PDF download of the training handbook
• Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
• Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
• Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
• Summary diagrams and mind maps from the course.
• Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
• Free eBook the effective leader manager.

Other Popular Courses

You may be interested in one of our other popular courses:

• Leadership and Management Training - Two Day Course
  At your place of work, are you in the role of a leader-manager? Your role is to get the best performance from yourself and others. In order to do that, you may need to develop some additional personal skills. This excellent two day course will give you a proven, step by step guide to success as an effective leader manager.
• Personal Development Training - Two Day Course
  This personal development course will help you extend your professional skills in relation to communication, goal achievement, planning and prioritising, as well as handling difficult people and achieving a positive mental attitude. Improve your career prospects and develop your personal confidence with this CPD and ILM accredited training.
• Conflict Management Training - One Day Course
  Is it true that some people in your organisation do not manage conflict very well? Instead, do they sometimes mis-manage conflict and make the situation worse? Conflict in your team is inevitable and could even be beneficial, but ONLY IF it is managed according to correct principles.
• Communication Skills Training - One Day Course
  Are you as confident in your powers of communication, as you would really like to be? Clear and confident communication will help you improve the performance of your whole team. When you return from this fabulous course, you will feel more clear, confident and persuasive.
• Time Management Training - One Day Course
  Do you have days when you're busy but not productive? Overwhelmed by the sheer volume of work? If so, then our training course in time management will give you practical techniques and tools. Learn to plan, prepare and delegate, avoid procrastination and time stealers. Become more productive and less stressed by learning effective time management.

Goal Setting, Communication and Conflict Training Course Summary

If we were to define the word “Success” as, “the achievement of a worthwhile goal”, then we could also say “to be successful you must first set goals”.

This popular course starts with the idea that your goals, (meaning, what it is you want) is one of the most important things to say about you.

You are defined by your goals.
Your team is defined by its goals.

Therefore, developing a “Goal focused mentality” is the first and most important thing you can do to improve your rate of progress.

So, the first major idea of this course is to be clear on WHAT it is that you want, (and to be clear on what it is that other people want). We call this state, “clarity of purpose”.

Only if you have “clarity of purpose” can you be successful.

The second major idea of the course is that you must clearly communicate your goals and plans to those who need to know. Unclear communication will cause unnecessary confusion and error. Therefore, how to achieve clear communication is essential knowledge.

We will cover what you can do today, to instantly improve the clarity of communication between you and other people.

The third major idea of the course is; people disagree.
People disagree and therefore you must know how to best manage conflicts.

On this course, you will learn how to quickly and easily handle conflict situations and negotiate practical solutions. Rational conflict resolution and negotiating is the third skill of this course.

The fourth major idea of the course is to inspire others.
Since people are emotional, you need to know how to create positive feelings by the proper use of appreciation, praise and good humour. Since everyone needs to feel appreciated, it is important to give positive feedback to all those who have earned it, (and sometimes positive feedback to people who have not yet earned it, simply to motivate them).

On this course you will learn everything you need to know to improve your results. You will also have the opportunity to meet people who are in similar situations as yourself; you will be able to compare experiences, make rapid progress and have fun at the same time.