Established, since 1997, leading UK based training provider.

One Day Goal Setting, Communication and Conflict Training

Learn practical tools that you can use in real-life situations. Goal Setting, Communication and Conflict Training
  • Communicate goals clearly and confidently
  • Use numbers to make your goals more quantitative
  • Give constructive feedback using accurate language
  • Develop the art of critical thinking and intelligent questioning
  • Know when to negotiate and when to stand your ground
  • Distinguish reasons from excuses and have a different policy for each
  • Apply the five-part success formula: Purpose, Plan, Action, Feedback, Change
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

One Day Course Outline for Goal Setting, Communication and Conflict Training

Day One - Morning

  • How to get the best performance from yourself and others
  • How performance is measured against goals
  • How to set objectively defined goals
  • Focus on what can be done, (not on what cannot be done)
  • Avoid negative commands: Give only positive commands

Day One - Afternoon

  • Give constructive criticism
  • Handle difficult people
  • Protect their self-image
  • Identify wrong actions
  • Agree on corrective actions
  • Gain commitment to improving performance
  • The proper use of praise and appreciation

Available Dates and Locations

27 November
Cheltenham - Gloucester
£435 +VAT
29 November
Manchester
£435 +VAT
6 December
London - Central
£435 +VAT
29 January
Maidstone Kent
£435 +VAT
More dates and locations available
Save £50 on this course

Guaranteed to Run! Book today in the confidence that your course is guaranteed to run. Read More >
Next Open Course Starts in 5 days, Cheltenham - Gloucester, places available Book Now >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
6 trainer-led hours, additional 2-3 via post-course portal independent learning

We currently offer training courses in: London, Manchester, Birmingham, Bristol, Maidstone, Kent, Glasgow, Scotland, Leeds, Gloucestershire

The course content was really inspiring. To learn about the effect of how you use language will be invaluable, getting the most from myself and my team. The trainer was excellent in the delivery of the course. He has a friendly nature and was clear and extremely insightful in all aspects of the course.

Customer Reviews

About this Goal Setting, Communication and Conflict Training Course

Goal focus is the common element that is shared by all successful people and teams.
To be successful means to achieve a worthwhile goal. Because it is impossible to achieve a goal that you never set, the most important step to achievement is to set a clear and distinct goal.

So, we need to become more goal focused, we need to improve our powers of communication and our abilities to gain and keep the cooperation of others, especially during tough times.
You must be able to communicate the details of your goal to all those who need to know.
So, improving your communication skills is essential.

The third part of your success strategy will be to develop the ability to give people constructive criticism, so they will make continuous improvements to their performance.
So, to succeed, we need to set specific goals, communicate clearly and give constructive criticism.

Your skill at defining goals, and gaining the cooperation of the team to help you to achieve them, is the measure of your success.

If you really want to learn some new techniques that will improve your ability to get the best from yourself and others, then you need to attend this very instructive, informative and inspiring training course.

Training course content was very useful in putting logical structures around common problems and ways of thinking. Good balance of verbal and visual material. Good delegate interaction without pressure. Trainer's presentation was very engaging with infectious energy and just the right amount of humour.

Customer Reviews

Goal Setting, Communication and Conflict Training Course Content

Goal Setting, Communication and Conflict Training - Day One - AM

SMART Goals

Introductions

How do you get the best from yourself and others?

Develop the following six major skills:

  • Set Specific goals
  • Communicate with greater clarity
  • Organise your plans
  • Handling difficult people skills
  • Manage your own emotions
  • Inspiring others. Emotional intelligence

Your performance is measured against your goals.

Your organisation exists to achieve its goals.
Goal focus is the major skill.
Goal focus is the art of setting on a goal and focussing on it long enough to achieve it.

Know what you want and know what other want

Goal Setting Potential Relationship

What do you want, and what do others want?
You need to know exactly what you want and exactly what others want. The overlap is your opportunity to do business.

The difference between a wish and a goal

Goals are not wishes
Wishes are mere flights of fancy
Goals are specific, objectively defined, numerical, achievable, realistic and optimistic.

How to set and agree on specific goals.

  • Be specific
  • Define your goal numerically
  • Define all your key terms
  • Identify the skills knowledge needed
  • Identify the material resources needed
  • Identify the time needed
  • Ensure the deadline is reasonable and agreed

State your goals in the positive sense.

Don’t state goals in the negative sense.

A negative goal is leaves unstated what you will do, and merely states what you won’t do.

If you say, “I won’t repeat the mistakes of the past”. Then we still do not know what you are going to do. You need to state goals in the affirmative. Example, “By the end of the decade, we will put an American on the moon at return him safety”.
Avoid negative commands: Give only positive commands

Make sure that last thing they hear from you is what you DO want.
Always make the last thing they hear, before they leave, a statement about what you DO want.

The course content was eye-opening for me as a relatively new line manager. There were definitely things that I found myself to be guilty of, so I appreciate the lessons. The examples were very practical and useful, hopefully I will put them to good use on the next occasion. The trainer was very well prepared, enthusiastic, with great stories and examples. Overall, great quality, very comprehensive. Thank you.

Customer Reviews

Goal Setting, Communication and Conflict Training - Day One - PM

Conflict is inevitable. You are bound to get some. How you manage conflict is an important question.

Some people can be difficult to handle. They are too pushy, or too moody.
They do the wrong things.
They don’t do the right things.

Handle difficult people according to the proper principles.

Handle conflict according to the principles of reason.

The proper principles means, “According to the principles of reason.”

Protect their self-image:-
Their self-image is their ego, or pride, their self-concept.
Never attack their self-concept.

  • Identify wrong actions
  • Name the exact behaviour
  • Clearly, state what is "wrong."
  • Suggest a specific corrective action that will solve the problem
  • Agree corrective actions
  • Gain commitment to making the change to improve performance
  • Ask for the commitment to the corrective action
  • If they do not commit, then distinguish between reasons and excuses.

Distinguish reasons from excuses and have a different policy for each.
Gain commitments, to the improved action.

The moment the make a change, “Tag it”, with some positive feedback

Make proper use of well-timed thanks praise and appreciation

Practical exercises for the delegates to learn skills


Training Summary

The course content was good, made me realise my good qualities and areas that needs improvement. Importance and effects and long term planning. The trainer's presentation was effective, never felt bored.

Customer Reviews

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Open Training Course Pricing and Availability

You are able to book this course online today.

27 November
Cheltenham - Gloucester
£435 +VAT
29 November
Manchester
£435 +VAT
6 December
London - Central
£435 +VAT
29 January
Maidstone Kent
£435 +VAT
More dates and locations available
Save £50 on this course

Guaranteed to Run! Book today in the confidence that your course is guaranteed to run. Read More >
Next Open Course Starts in 5 days, Cheltenham - Gloucester, places available Book Now >

The open training course costs only £435 +VAT per delegate. For this price we provide:

  • A full day of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Additional training material by means of monthly updates
  • Access to the Post Course Portal

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Course Timings

Start 09:00 - Finish 16:30.
Lunch at 13:00, Tea Breaks at 11:00 and 15:00.

6 trainer-led hours, additional 2-3 via post-course portal independent learning.

After the course, how can you keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

In-House Training Course Pricing and Proposal

This course is also available as a bespoke in-house group training course in the UK and worldwide.

We can tailor the content to fit your specific needs. In-House Group training costs from just £1,850 +VAT per day for up to 20 delegates (international training price varies).

This price includes:

  • Full days training
  • Full course training manual
  • Personal written action plans
  • Access to the post course portal
  • Three months free telephone coaching

Contact Us Today

Please call us on +44 020 3856 3008 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 020 3856 3008.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!