Established, since 1997, leading UK based training provider.

Goal Setting, Communication and Conflict Training Course - One Day

Learn practical tools that you can use in real-life situations. Goal Setting, Communication and Conflict Training
  • How to develop a goal focused mind set
  • How to communicate your goals with more clarity and mutual understanding
  • How to give constructive feedback using accurate language
  • Develop the art of critical thinking and intelligent questioning
  • Know when to compromise and when to stand your ground
  • Distinguish reasons from excuses and have a different policy for each
  • Always finish on a positive and inspire a positive attitude in others
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Book Now - Open Training Course Pricing and Availability

25 September
Leeds Centre
£450 +VAT
7 October
Luton
£450 +VAT
14 October
London - Central
£450 +VAT
21 October
Reading
£450 +VAT
More dates and locations available
Save £50 on this course

Next Open Course Starts in 6 days, Leeds Centre, places available Book Now >

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A selection of venue photos

The open training course costs only £450 +VAT per delegate. For this price we provide:

  • A full day of quality training
  • 6 trainer-led hours, additional 2-3 via post-course portal independent learning
  • Tea, coffee and cakes
  • Lunch
  • Full colour course handbook
  • Written action plan
  • Certificate
  • Training articles and newsletters
  • Access to additional free training material after the course

Plus, 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Early Bird Discount - Save £50
Book 3 months in advance for Early Bird Discount.
Delegate names can be added later.
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All Open Course Dates and Locations

Date Area Location Cost Availability

September

25 September 2019Leeds CentreLeeds Hotel Novotel, Leeds Centre (LS1 4HR)£450 +VAT£450 +VATBook Now >

October

7 October 2019LutonLuton Hilton Garden Inn, Luton (LU2 8DL)£450 +VAT£450 +VATBook Now >
14 October 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >
21 October 2019ReadingReading Crowne Plaza, Reading (RG1 8BD)£450 +VAT£450 +VATBook Now >
23 October 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£450 +VAT£450 +VATBook Now >

November

6 November 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£450 +VAT£450 +VATBook Now >
6 November 2019Gloucester (M5 J11)Gloucester Holiday Inn, Gloucester (M5 J11) (GL4 3RX)£450 +VAT£450 +VATBook Now >
13 November 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >
18 November 2019Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£450 +VAT£450 +VATBook Now >
27 November 2019LutonLuton Hilton Garden Inn, Luton (LU2 8DL)£450 +VAT£450 +VATBook Now >
27 November 2019Manchester CityManchester etc. venues, Manchester City (M1 3HU)£450 +VAT£450 +VATBook Now >

December

2 December 2019BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£450 +VAT£450 +VATBook Now >
9 December 2019London - CentralLondon etc. venues, London - Central (W2 2EA)£450 +VAT£450 +VATBook Now >

January 2020

20 January 2020London - CentralLondon etc. venues, London - Central (W2 2EA)£400 +VAT£400 +VATBook Now >
21 January 2020Manchester CityManchester etc. venues, Manchester City (M1 3HU)£400 +VAT£400 +VATBook Now >
28 January 2020CambridgeCambridge TBC (near railway station), Cambridge (CB1 2JW)£400 +VAT£400 +VATBook Now >
29 January 2020BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£400 +VAT£400 +VATBook Now >

February 2020

5 February 2020ReadingReading Crowne Plaza, Reading (RG1 8BD)£400 +VAT£400 +VATBook Now >
10 February 2020Leeds CityLeeds Double Tree, Leeds City (LS1 4BR)£400 +VAT£400 +VATBook Now >
25 February 2020London - CentralLondon etc. venues, London - Central (W2 2EA)£400 +VAT£400 +VATBook Now >
26 February 2020Manchester CityManchester etc. venues, Manchester City (M1 3HU)£400 +VAT£400 +VATBook Now >

March 2020

4 March 2020BirminghamBirmingham etc. venues, Birmingham (B4 6TB)£400 +VAT£400 +VATBook Now >
11 March 2020BristolBristol TBC (near railway station), Bristol (BS1 6QF)£400 +VAT£400 +VATBook Now >
11 March 2020LiverpoolLiverpool TBC (near railway station), Liverpool (L1 1JD)£400 +VAT£400 +VATBook Now >
23 March 2020London - CentralLondon etc. venues, London - Central (W2 2EA)£400 +VAT£400 +VATBook Now >
30 March 2020CambridgeCambridge TBC (near railway station), Cambridge (CB1 2JW)£400 +VAT£400 +VATBook Now >
31 March 2020Manchester CityManchester etc. venues, Manchester City (M1 3HU)£400 +VAT£400 +VATBook Now >

This course will be delivered by a trainer from the Corporate Coach Group, at the venues listed above. Select a location above to start booking.

The course content was excellent. Perfectly structured so that it flowed and made logical sense. I have been on similar courses in the past, but the content and particularly the delivery of this one, was the best I have seen. Very impactful.

Customer Reviews

Goal Setting, Communication and Conflict Training - One Day Course Overview

Day One - Morning

  • How to get the best performance from yourself and others
  • How performance is measured against goals
  • How to set objectively defined goals
  • Focus on what can be done, (not on what cannot be done)
  • Avoid negative commands: Give only positive commands

Day One - Afternoon

  • Give constructive criticism
  • Handle difficult people
  • Protect their self-image
  • Identify wrong actions
  • Agree on corrective actions
  • Gain commitment to improving performance
  • The proper use of praise and appreciation
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A selection of food which is available on our open courses - varies per venue

Goal Setting, Communication and Conflict Training - Day One - AM

SMART Goals

Introductions

How do you get the best from yourself and others?

Develop the following six major skills:

  • Set Specific goals
  • Communicate with greater clarity
  • Organise your plans
  • Handling difficult people skills
  • Manage your own emotions
  • Inspiring others. Emotional intelligence

Your performance is measured against your goals.

Your organisation exists to achieve its goals.
Goal focus is the major skill.
Goal focus is the art of setting on a goal and focussing on it long enough to achieve it.

Know what you want and know what other want

Goal Setting Potential Relationship

What do you want, and what do others want?
You need to know exactly what you want and exactly what others want. The overlap is your opportunity to do business.

The difference between a wish and a goal

Goals are not wishes
Wishes are mere flights of fancy
Goals are specific, objectively defined, numerical, achievable, realistic and optimistic.

How to set and agree on specific goals.

  • Be specific
  • Define your goal numerically
  • Define all your key terms
  • Identify the skills knowledge needed
  • Identify the material resources needed
  • Identify the time needed
  • Ensure the deadline is reasonable and agreed

State your goals in the positive sense.

Don’t state goals in the negative sense.

A negative goal is leaves unstated what you will do, and merely states what you won’t do.

If you say, “I won’t repeat the mistakes of the past”. Then we still do not know what you are going to do. You need to state goals in the affirmative. Example, “By the end of the decade, we will put an American on the moon and return him safely”.
Avoid negative commands: Give only positive commands

Make sure that last thing they hear from you is what you DO want.
Always make the last thing they hear, before they leave, a statement about what you DO want.

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A selection of food which is available on our open courses - varies per venue

Goal Setting, Communication and Conflict Training - Day One - PM

Conflict is inevitable. You are bound to get some. How you manage conflict is an important question.

Some people can be difficult to handle. They are too pushy, or too moody.
They do the wrong things.
They don’t do the right things.

Handle difficult people according to the proper principles.

Handle conflict according to the principles of reason.

The proper principles means, “According to the principles of reason.”

Protect their self-image:-
Their self-image is their ego, or pride, their self-concept.
Never attack their self-concept.

  • Identify wrong actions
  • Name the exact behaviour
  • Clearly, state what is "wrong."
  • Suggest a specific corrective action that will solve the problem
  • Agree corrective actions
  • Gain commitment to making the change to improve performance
  • Ask for the commitment to the corrective action
  • If they do not commit, then distinguish between reasons and excuses.

Distinguish reasons from excuses and have a different policy for each.
Gain commitments, to the improved action.

The moment the make a change, “Tag it”, with some positive feedback

Make proper use of well-timed thanks praise and appreciation

Practical exercises for the delegates to learn skills


Training Summary

The course content was very relevant to my work environment, especially time management, communication and conflict resolution. Chris was very passionate and engaging around the course content, with great use of analogies and acronyms.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

Almost everything was beneficial. I know I will better my performance. Day one was incredibly helpful, the uses of Matrix and real-life examples was extremely valuable and kept my focus. The presentation was outstanding. Completely engaging the whole way through and managed to maintain same level of enthusiasm throughout the two days.

Customer Reviews

Goal Setting, Communication and Conflict Training Course Summary

If we were to define the word “Success” as, “the achievement of a worthwhile goal”, then we could also say “to be successful you must first set goals”.

This popular course starts with the idea that your goals, (meaning, what it is you want) is one of the most important things to say about you.

You are defined by your goals.
Your team is defined by its goals.

Therefore, developing a “Goal focused mentality” is the first and most important thing you can do to improve your rate of progress.

So, the first major idea of this course is to be clear on WHAT it is that you want, (and to be clear on what it is that other people want). We call this state, “clarity of purpose”.

Only if you have “clarity of purpose” can you be successful.

The second major idea of the course is that you must clearly communicate your goals and plans to those who need to know. Unclear communication will cause unnecessary confusion and error. Therefore, how to achieve clear communication is essential knowledge.

We will cover what you can do today, to instantly improve the clarity of communication between you and other people.

The third major idea of the course is; people disagree.
People disagree and therefore you must know how to best manage conflicts.

On this course, you will learn how to quickly and easily handle conflict situations and negotiate practical solutions. Rational conflict resolution and negotiating is the third skill of this course.

The fourth major idea of the course is to inspire others.
Since people are emotional, you need to know how to create positive feelings by the proper use of appreciation, praise and good humour. Since everyone needs to feel appreciated, it is important to give positive feedback to all those who have earned it, (and sometimes positive feedback to people who have not yet earned it, simply to motivate them).

On this course you will learn everything you need to know to improve your results. You will also have the opportunity to meet people who are in similar situations as yourself; you will be able to compare experiences, make rapid progress and have fun at the same time.