Established, since 1997, leading UK based training provider.
Goal Setting, Communication and Conflict Training

Goal Setting, Communication and Conflict Training Course - 1 Day

At work, we all need to set and achieve goals. In order to do that, we need to communicate clearly. And when people behave poorly, we must effectively manage conflict.

The purpose of this unique, one-day course, is to equip you with special skills that will enable you to; set and achieve specific goals; communicate with more clarity and conviction; and properly handle poor behaviour and conflict situations.

When you return from this course, you will be empowered to succeed, because you will know how to get the best from yourself and others.

Available as an Open Course, Live Online Webinar or In - House

Live Online Interactive Learning via Webinars

Join our Live Online Goal Setting, Communication and Conflict Training Webinars via Zoom or Teams.

Live Online Dates are currently available with 35% off.
1 full day training (9am - 4.30pm) - only £227.50+VAT per delegate (normal price: £350+VAT)

If you're booking online, use code WEB35 at stage three.

Please contact us if you have any questions:

What is goal setting, communication and conflict management training?

If you want to improve your ability to set and achieve goals; communicate with more clarity and precision; and effectively handle conflict, then you will love this course.

Goal setting is important because you are paid relative to your ability to achieve goals.
The more you achieve, the more valuable you become.

Communication is important because, to achieve goals, you need to gain the cooperation of many people, and the only way to do that, is to communicate effectively: Be clear, rational, persuasive and positive.

Conflict management skills are important because, sometimes, people do wrong things, and you need to resolve conflict based upon poor behaviour. If you mismanage conflict, it can blow up in your face. If you manage conflict well, then you can quickly get back on track towards the achievement of your goals.

We designed this training to empower you.

Customer Reviews

4.9/5 Our Goal Setting, Communication and Conflict Course is rated based on 461 reviews. More Customer Reviews >
The course content was very useful, well structured and easy to follow the rationale. Will attempt to apply it tomorrow. The trainer's presentation was very good at a nice pace, not boring. Would recommend.
The course was really interesting. I came into programme expecting to be bored, but genuinely enjoyed it. Content was helpful, examples and tasks were enjoyable. Feel like I can really use this going forward. The trainer was excellent - very eng... [Read More]

Course Overview - Goal Setting, Communication and Conflict Training

This course is split into two sessions, morning and afternoon. The morning session is centred on the word CLARITY, and the afternoon is centred on the word CONFLICT.

CLARITY means: Clear goals. Clear communication.
CONFLICT means: Rational. Objective.

We start the session with an introduction into the three major themes of the course. Goals, communication, conflict.  We lay out before you the basic models and we ask you to score yourself, out of ten, on your current abilities in these three areas. Assuming you are not 100% perfect, you will score some areas higher and others lower.

The purpose of this course is twofold; To eliminate any errors and build upon your strengths.

Once we know your priorities, we begin to move through the course material in a systematic and interactive way. We cover the material below.

Learning Outcomes:

  • How to develop a goal focused mind set
  • How to communicate your goals with more clarity and mutual understanding
  • How to give constructive feedback using accurate language
  • Develop the art of critical thinking and intelligent questioning
  • Know when to compromise and when to stand your ground
  • Distinguish reasons from excuses and have a different policy for each
  • Always finish on a positive and inspire a positive attitude in others

Open Training Course Details and Pricing

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For this price we provide:

  • A full day of quality training
  • 6 additional 2-3 via post-course online independent learning
  • Cooked lunch, coffee, tea and cakes
  • Full-colour course handbook, with written action plan
  • Training certificate
  • Access to additional free training material after the course
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

Book Online Today

Ready to book? You can book this course online today.

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037 or make an enquiry online.

Course Details - Goal Setting, Communication and Conflict Training

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Day 1 - Morning

Day 1 - Afternoon

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In-House Training Course Pricing and Proposal

This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.