Goal Setting, Communication and Conflict Training Course
- One Day
- How to develop a goal focused mind set
- How to communicate your goals with more clarity and mutual understanding
- How to give constructive feedback using accurate language
- Develop the art of critical thinking and intelligent questioning
- Know when to compromise and when to stand your ground
- Distinguish reasons from excuses and have a different policy for each
- Always finish on a positive and inspire a positive attitude in others
- Learn proven techniques from expert trainers
Companies We've Trained
The course was very well-rounded and structured in an easily digestible manner. Creating typologies, formats and visual guided were fantastic. Overall, using reason as the anchor for all content was great - makes sense and practical! The presentation was really thorough, engaging and encouraging. Made sure content was reiterated and understood by all delegates.
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Goal Setting, Communication and Conflict Training
To be successful, you need to set specific goals, effectively communicate your plans and deal with the inevitable conflicts that occur when people do not follow the plan. But to master effective goal setting, communication, and conflict resolution is very difficult.
How can you best master these important skills?
Attend this terrific one day training program, where you will learn valuable information.
Goal Setting, Communication and Conflict Training - Course Overview
For a more in-depth course outline click:
Day One - Morning - Goal Setting and Clear Communication
- Goal focus is the starting point of all achievement
- Goal setting is the primary skill
- You have got to know what you want
- AND what your customer wants
- Goals should be specific, not vague
- Goals should have specific feedback measures
- Goals may require additional skills knowledge and information
- Goals may require additional money, technology and people
- Goals need specific deadlines
- Deadlines must be logically determined, not be guesses or wishes
- Communication must be clear, precise, persuasive and positive
- How to communicate with clarity and accuracy
- Always focus the conversation upon what you CAN do, not what you cannot do
- How to structure a Positive suggestion
- Create the right motivation
Day One - Afternoon - Conflict Management
- Four ways to mishandle conflict: Anger, upset, blaming and evasion
- The best way to resolve conflict: By REASON
- Never attack a person’s selfimage. Comment ONLY on behaviour
- Use factual language, not derogatory, emotional language
- Be precise in your account of what is wrong
- Propose realworld solutions and ask for an agreement
- Differentiate reasons from excuses and have a different plan for each
- During arguments, know when to compromise and when NOT to
- Gestures, posture, eyecontact and facial expression
- Volume, pitch, pace of your voice
- Get your timing right
- Offer praise and appreciation for positive change
- Always, finish on a positive
- Summary action planning and close
A selection of food which is available on our open courses - varies per venue
Book Now - Open Training Course Pricing and Availability
The Goal Setting, Communication and Conflict open training course costs only £450 +VAT per delegate.
For this price we provide:
- A full day of quality training
- 6 trainer-led hours, additional 2-3 via post-course portal independent learning
- Tea, coffee and cakes
- Lunch
- Full colour course handbook
- Written action plan
- Certificate
- Training articles and newsletters
- Access to additional free training material after the course
Plus, optional 3 months free telephone coaching
To answer any on-going questions, you will can receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
Next Open Course Dates
The course content was brilliant. Filled me with optimism about my capabilities and potential success. The trainer's presentation was really clear and enthusiastic. Couldn't fault it.
In-House Training Course Pricing and Proposal
This course is also available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.
It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)
This price includes:
- Quality training delivered by an experienced trainer
- Full days training
- Full colour course handbook
- Preparation work
- Travel costs and time
- Written action plan to take away
- Access to our post course portal
- Access to our on-line leadership and management decision matrix templates and tools
- Plus three months FREE telephone coaching to answer any on-going questions
Contact Us Today
Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.
If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.
The course content was broad and complete. I will review several times to make it go in. I really enjoyed it. Excellent life skills also. The trainer was engaging and interesting.