Goal Setting, Communication and Conflict Training

Goal Setting Training - 1 day open course

About the Course

All successful individual people share the attribute of Goal focus.
To be successful means to achieve a worthwhile goal. Because it is impossible to achieve a goal that you never set, the first step to greater achievement is the setting of clear and distinct goals.

So, we need to become more goal focused, we need to improve our powers of communication and our abilities to gain and keep the cooperation of others, especially during tough times.
You must be able to communicate the details of your goal to all those who need to know.
So, developing your communication skills is very important.

The third part of your success strategy will be to develop the ability to give people constructive criticism, so they will make continuous improvements to their performance.
So, you may need to learn to set goals, communicate goals and maintain a cooperative atmosphere in the team.

Your skill at defining goals, and gaining the cooperation of the team to help you to achieve them, is the measure of your success.

If you really want to learn some new techniques that will improve your ability to get the best from yourself and others, then you need to attend this very instructive, informative and inspiring training course.

Goal Setting Training Course Objectives

Goal Setting, Communication and Conflict Training Course Content

Goal Setting Course - AM

Introductions

How do you get the best from yourself and others?

Develop the following six major skills:

• Set Specific goals
• Communicate with greater clarity
• Organise your plans
• Handling difficult people skills
• Manage your own emotions
• Inspiring others. Emotional intelligence

Your performance is measured against your goals.

Your organisation exists to achieve its goals.
Goal focus is the major skill.
Goal focus is the art of setting on a goal and focussing on it long enough to achieve it.

Know what you want and know what other want

What do you want, and what do others want?
You need to know exactly what you want and exactly what others want. The overlap is your opportunity to do business.

The difference between a wish and a goal

Goals are not wishes
Wishes are mere flights of fancy
Goals are specific, objectively defined, numerical, achievable, realistic and optimistic.

How to set and agree on specific goals.

• Be specific
• Define your goal numerically
• Define all your key terms
• Identify the skills knowledge needed
• Identify the material resources needed
• Identify the time needed
• Ensure the deadline is reasonable and agreed

State your goals in the positive sense.

Don’t state goals in the negative sense.

A negative goal is leaves unstated what you will do, and merely states what you won’t do.

If you say, “I won’t repeat the mistakes of the past”. Then we still do not know what you are going to do. You need to state goals in the affirmative. Example, “By the end of the decade, we will put an American on the moon at return him safety”.
Avoid negative commands: Give only positive commands

Make sure that last thing they hear from you is what you DO want.
Always make the last thing they hear, before they leave, a statement about what you DO want.

Goal Setting Course - PM

Conflict is inevitable. You are bound to get some. How you manage conflict is an important question.

Some people can be difficult to handle. They are too pushy, or too moody.
They do the wrong things.
They don’t do the right things.

Handle difficult people according to the proper principles.

The proper principles means, “According to the principles of reason.”

Protect their self-image:-
Their self-image is their ego, or pride, their self-concept.
Never attack their self-concept.

• Identify wrong actions
• Name the exact behaviour
• Clearly, state what is "wrong."
• Suggest a specific corrective action that will solve the problem
• Agree corrective actions
• Gain commitment to making the change to improve performance
• Ask for the commitment to the corrective action
• If they do not commit, then distinguish between reasons and excuses.

Distinguish reasons from excuses and have a different policy for each.
Gain commitments, to the improved action.

The moment the make a change, “Tag it”, with some positive feedback

Make proper use of well-timed thanks praise and appreciation

Practical exercises for the delegates to learn skills

Training Summary

Price for open training course

• Full day of quality training
• Tea, coffee and cakes
• Lunch
• Full colour course notes
• Written action plan
• Certificate
• Additional training material by means of monthly updates
• Access to the Post Course Portal

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

After the course, how can you to keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

• Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
• Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
• Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
• Summary diagrams and mind maps from the course.
• Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
• Free eBook the effective leader manager.

Price for in house training course

In House Course: from £1,850 +VAT per day (international training price varies) for up to 20 delegates

Please call us on +44 020 3856 3008 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 020 3856 3008.