Leadership training for team leaders and managers - 5 day in-house course
Course Pricing and Availability
This course is available as an in house group training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Group training costs from £1,850 +VAT per day for up to 20 delegates (international training price varies).
Please view our other popular open courses at venues in: London, Birmingham, Manchester, Heathrow, Central London, Bristol, Cheltenham, Gloucestershire, Leeds, Nottingham and Dubai, UAE.
Please note all our training courses include three months additional FREE telephone coaching.
Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00, giving you an opportunity to check emails and make calls.
30 trainer-led hours, additional 2-3 via post-course portal independent learning
About the Course
There are six major Leadership skill-sets that every manager must master.
Failure to master any one of the leadership skill-sets results in less than the best team performance.
This course sets out the six fundamental leadership skill-sets and then show you how to succeed at all six.
The six skills sets are:
- Goals setting and achievement
- Leadership language skills
- Planning /prioritisation skills
- Handling conflict situations
- Self-confidence (Self-control, self-discipline etc.)
- Inspirational leadership and motivation skills
This course covers all six aspects
Five Day Management Course Overview
Day One - Morning
- The six major skills of a leader
- How to you measure up to the six skills?
- What do you need to focus on improving?
- The leader’s attitude affects the team
Day One - Afternoon
- The Five-part continuous improvement formula
- Purpose, Plan, Action, Feedback, Change
- The importance of FEEDBACK
- Positive feedback is praise and appreciation
- Negative feedback is criticism, setback and defeat
- How to transform negative feedback into positive change
Day Two - Morning
- Clear communication
- 8 Part Smart
- The Master Communicator
- Practical communication skills tips
Day Two - Afternoon
- Body language
- Voice tones
- Presentation skills
- Meetings skills
Day Three - Morning
- Conflict Management
- Method one: Nip conflict in the bud
- Method two: 6 steps discovery method
Day Three - Afternoon
- Method three: Implication questions method
- Method four: Negotiation skills
Day Four - Morning
- Time management
Day Four - Afternoon
- Decision making
- Problem-cause-solution analysis
- Problem-implication-countermeasure analysis
Day Five - Morning
- Team working
- Creating a positive team culture
Day Five - Afternoon
- Belbins team roles
- Creativity and innovation
- Summary and action planning
The course content has give me a better insight into the way I would like to be perceived as both a colleague and a manager. The trainer, Chris, came highly recommended and I hope to act on everything he has taught me over the coming weeks, months and years. Thank you.
Fundamental Management Skills Training Course Content
Fundamental Management Skills - Day One
Introduction to themes and making a start on the material
Forms of power
You should use your "power" over others properly. Make "Reason" the source of your power:
- Success comes from the application of definite principles
- We call these principles "the primary virtues".
Six key attributes for 'leader-managers' to develop
- Clarity of purpose: Clear purpose, goals and standards.
- Clarity of communication Verbal clarity with no ambiguity.
- Planning ahead: working intelligently to avoid future problems.
- Conflict resolution: conflicts resolved properly and quickly.
- The ability to inspire self: How to create and sustain a positive, strong and confidence attitude.
- The ability to inspire others: How to inspire a positive atmosphere.
Positive attitude and how it affects tangible results
- Positive mental attitude. How it works
- Positive mental attitude techniques
- Manage your own mind. (Do not allow your thoughts or language to be become destructive)
- The language of a leader
The Thomas Edison success formula
- Know your outcome
- Formulate your best plan in writing
- Take decisive action
- Gather and evaluate the feedback. Both positive and negative
- Make progress by continually adapting and evolving
- Recognise that the success formula is a continuous process
- Indecision or unclear targets
- No written plan - wing it
- Procrastination – put it off
- Become disheartened in the face of set backs and disappointments
- Stand still. Do the same thing this year as you did last year
The value of 'Critical Feedback'
Forms of feedback - constructive and destructive
Turning negative people into positive
- Four steps to an emotion
- Beware asking 'killer questions'
- Instead; ask intelligent 'problem solving questions'
Summary and Action plans
Fundamental Management Skills - Day Two
In business clear communication is an absolute requirement. Ambiguous or overemotional communication will cost you too much. Communication as a transfer of information and emotion.
The Master Communication
- Examples and the attributes of master communicators.
- Two video examples
- Two examples to learn from
How to vary your communication style
- State the affirmative: Say what you want, not only what you do not want.
- Clear definitions: How to be certain of meaning, and avoid ambiguity.
- Structure your message; Don’t ramble. Be more organised.
- Language of a leader The Full Monty speech. For the purpose of understanding leadership principles: we will make an analysis of Field Marshal Montgomery’s speech.
Body language notes
Notes on posture, touch, gestures, eye contact, expression, orientation, congruency
Presenting yourself at meetings
- Chairing a meeting
- Taking good notes
- Handling the delegates
- Voice quality
- Pitch, rate, volume, emphasis
- The written word
- Advantages and disadvantages of the written word over the spoken word
Summary and Action Plans
Training course content was very structured and easy to understand. Liked the simplicity of the ‘wrong box’ right 'box method'. Trainer’s presentation was excellent, with examples, easy to follow. Chris is very personable and gave good advice to real life situations.
Fundamental Management Skills - Day Three
Conflict is inevitable. So, managers had better learn to deal with conflict according to the proper principles. If intellectual conflict degenerates into emotional conflict, everyone loses. This course gives three ways to sort things out properly.
Four ways to approach conflict situations
- By using the principles of “Reason”- YES
- By getting angry and frustrated- no
- By getting upset and tearful- no
- By ignoring the situation and just hoping that it goes away -no
Method One - The quick method
- "Nip it in the bud" technique
- Use objective language
- Protect their self image
- Give them a way out
- Distinguish reasons from excuses
- Ten practice scenarios
Method Two - Discovery Method
Looking for the underlying cause of behaviour
Five categories to take into account when looking for reasons:
- Communication breakdown
- Factual reasons
- Skill/ability reasons
- Emotional reasons
- Home life reasons
Method Three - Implication questions
Use “Long term consequence - Implication questions” to stimulate a change behaviour.
- Set the scene
- Pain consequence questions
- Pleasure questions
- Ask for commitment
Notes on handling your own emotions
- Monitor your 'self talk'
- Watch your own body language
- Be aware of your voice tone
Summary and action planning
Fundamental Management Skills - Day Four
Time mangement, planning ahead, prioritisation, delegation
Time management training
What is the most valuable use of your time right now?
Use the two principles of dealine pressure and value as key indicators
Four types of activity
- Q1 - Crisis Zone
- Q2 - Productive Zone
- Q3 - Busy Zone
- Q4 - Fruitless Zone
Distinguish between being 'Busy' and being 'Productive'
Your most hated enemy: The busy but non-productive day (ever had one?)
Time Management Goal
To maximise your time in Q2 productive time, by managing your Q3 busy work, and minimize your time on Q4 fruitless tasks.
How to win: Handle the big three time wasters
- Other people - who waste your time
- Your own bad habits - where you waste your own time
- Poor or nonexistent management systems - that waste everyone’s time!
Win through delegation
How to delegate
Why people who should delegate, don't
Win through better prioritisation
Manage your priorities by means of a decision matrix
Answer the question: What is the most valuable use of my time right now?
- Which one/what kind decisions
- Yes/no decisions - should we/should we not?
- What order decisions?
Manage interruptions by means of the 80/20 principle
- The Pareto time management principle states that 80% of the value comes from 20% of the causes
- 80% of the value of the interruption will be in 20% or less of what they say
- Manage the interruption using the “Pareto question”
The law of diminishing returns
More is not better
To find problem, list the causes, identify the solution
Time management tips
Fifty one-line pieces of time management advice in the form of a questionnaire
Example: Do you tidy up as you go, or do you leave a trail of destruction?
Fundamental Management Skills - Day Five
Joint team working and problem solving
How to use the groups' combined brain power to solve problems
- Mapping the problems
- Identifying the cause and interrupting them
- Identifying the implications of a problem and creating countermeasures
- Identifying any unexpected up side to the problem
- Creating definite plans of action
Compromise is the mutual giving of concessions to arrive at the middle ground. Compromise can also be a betrayal of your standards. This session covers “When you should compromise and when you should not”.
You cannot achieve goals of great magnitude on your own. Because no single mind has sufficient knowledge.
No single individual has sufficient brains, motivation, energy, time, talent or education. To achieve anything really significant, you will need the talents, experience, enthusiasm and natural ability of other, additional minds.
What are the eight team roles?
Is your profile static or changable?
Application of team roles
Summary of the day
Mapping out the whole course
Review of key action points
Price for open training course
- Full day(s) of quality training
- Tea, coffee and cakes
- Full colour course notes
- Written action plan
- Additional training material by means of monthly updates
- Access to the Post Course Portal
Plus 3 months free telephone coaching
To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
After the course, how can you to keep the training-momentum going?
We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!
In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.
The Post Course Portal is a web page that contains a review of all the course material, plus the following:
- Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
- Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
- Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
- Summary diagrams and mind maps from the course.
- Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
- Free eBook the effective leader manager.
Price for in house training course
In House Course: from £1,850 +VAT per day (international training price varies) for up to 20 delegates (download in-house prospectus)
Please call us on +44 020 3856 3008 to discuss your requirements for the in house training course.
If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 020 3856 3008.