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Leadership Management Skills Training (5 Days) Course - Five Day

Learn practical tools that you can use in real-life situations. Leadership Management Skills Training (5 Days)
  • Lead the team to greater success by improving its performance
  • Set and achieve specific, valuable and worthwhile goals
  • Communicate powerfully by using the Language of Leadership
  • Plan ahead, prevent problems and make more accurate decisions
  • Handle conflict; both inside and outside the team’s boundaries
  • Create unstoppable self-confidence, courage and determination
  • Inspire others to give you their very best performance
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

The course contained some very interesting concepts, of which I can apply immediately to my role and that of my team. A lot of information in the two days so I will definitely review the handbook to ensure I put as much into practice as possible. Chris was extremely engaging and knowledgeable, his style and humour made the delivery interesting with some excellent examples of methods in practice.

Customer Reviews

Leadership Management Skills Training (5 Days) - Five Day Course Overview

Day One - Morning

  • Introductions
  • The six major skills of a leader
  • How to you measure up to the six skills?
  • What do you need to focus on improving?
  • The leader’s attitude affects the team

Day One - Afternoon

  • The Five-part continuous improvement formula
  • Purpose, Plan, Action, Feedback, Change
  • The importance of FEEDBACK
  • Positive feedback is praise and appreciation
  • Negative feedback is criticism, setback and defeat
  • How to transform negative feedback into positive change

Day Two - Morning

  • Clear communication
  • 8 Part Smart
  • The Master Communicator
  • Practical communication skills tips

Day Two - Afternoon

  • Body language
  • Voice tones
  • Presentation skills
  • Meetings skills

Day Three - Morning

  • Conflict Management
  • Method one: Nip conflict in the bud
  • Method two: 6 steps discovery method

Day Three - Afternoon

  • Method three: Implication questions method
  • Method four: Negotiation skills

Day Four - Morning

  • Time management
  • Prioritisation
  • Preparation
  • Prevention
  • Prediction

Day Four - Afternoon

  • Delegation
  • Decision making
  • Problem-cause-solution analysis
  • Problem-implication-countermeasure analysis

Day Five - Morning

  • Team working
  • Creating a positive team culture
  • Fairness

Day Five - Afternoon

  • Belbins team roles
  • Creativity and innovation
  • Summary and action planning

Fundamental Management Skills - Day One

Introduction to themes and making a start on the material

Forms of power

You should use your "power" over others properly. Make "Reason" the source of your power:

  • Success comes from the application of definite principles
  • We call these principles "the primary virtues".

Primary virtues

Six key attributes for 'leader-managers' to develop

  1. Clarity of purpose: Clear purpose, goals and standards.
  2. Clarity of communication Verbal clarity with no ambiguity.
  3. Planning ahead: working intelligently to avoid future problems.
  4. Conflict resolution: conflicts resolved properly and quickly.
  5. The ability to inspire self: How to create and sustain a positive, strong and confidence attitude.
  6. The ability to inspire others: How to inspire a positive atmosphere.

Positive attitude and how it affects tangible results

  1. Positive mental attitude. How it works
  2. Positive mental attitude techniques
  3. Manage your own mind. (Do not allow your thoughts or language to be become destructive)
  4. The language of a leader

The Thomas Edison success formula

  1. Know your outcome
  2. Formulate your best plan in writing
  3. Take decisive action
  4. Gather and evaluate the feedback. Both positive and negative
  5. Make progress by continually adapting and evolving
  6. Recognise that the success formula is a continuous process

Failure formula

  1. Indecision or unclear targets
  2. No written plan - wing it
  3. Procrastination – put it off
  4. Become disheartened in the face of set backs and disappointments
  5. Stand still. Do the same thing this year as you did last year

The value of 'Critical Feedback'

Forms of feedback - constructive and destructive

Turning negative people into positive

  1. Four steps to an emotion
  2. Beware asking 'killer questions'
  3. Instead; ask intelligent 'problem solving questions'

Summary and Action plans

The course content was very interesting, some methods and techniques will be used in the future. The handbook will be useful for revision. The trainer's presentation was excellent, good time keeping and kept everyone focused throughout. Frequent change in activities and relevant examples were great.

Customer Reviews

Leadership Management Skills Training (5 Days) - Day Two

Clear Communication

In business clear communication is an absolute requirement. Ambiguous or overemotional communication will cost you too much. Communication as a transfer of information and emotion.

The Master Communication

  • Examples and the attributes of master communicators.
  • Two video examples
  • Two examples to learn from

Communications model

How to vary your communication style

Practical tips

  1. State the affirmative: Say what you want, not only what you do not want.
  2. Clear definitions: How to be certain of meaning, and avoid ambiguity.
  3. Structure your message; Don’t ramble. Be more organised.
  4. Language of a leader The Full Monty speech. For the purpose of understanding leadership principles: we will make an analysis of Field Marshal Montgomery’s speech.

Body language notes

Notes on posture, touch, gestures, eye contact, expression, orientation, congruency

Presenting yourself at meetings

  1. Chairing a meeting
  2. Taking good notes
  3. Handling the delegates
  • Voice quality
  • Pitch, rate, volume, emphasis
  • The written word
  • Advantages and disadvantages of the written word over the spoken word

Summary and Action Plans

Leadership Management Skills Training (5 Days) - Day Three

Manging Conflict

Conflict is inevitable. So, managers had better learn to deal with conflict according to the proper principles. If intellectual conflict degenerates into emotional conflict, everyone loses. This course gives three ways to sort things out properly.

Four ways to approach conflict situations

  1. By using the principles of “Reason”- YES
  2. By getting angry and frustrated- no
  3. By getting upset and tearful- no
  4. By ignoring the situation and just hoping that it goes away -no

Method One - The quick method

  1. "Nip it in the bud" technique
  2. Use objective language
  3. Protect their self image
  4. Give them a way out
  5. Distinguish reasons from excuses
  6. Ten practice scenarios

Method Two - Discovery Method

Looking for the underlying cause of behaviour

Five categories to take into account when looking for reasons:

  1. Communication breakdown
  2. Factual reasons
  3. Skill/ability reasons
  4. Emotional reasons
  5. Home life reasons

Example exercise

Method Three - Implication questions

Use “Long term consequence - Implication questions” to stimulate a change behaviour.

  • Set the scene
  • Pain consequence questions
  • Pleasure questions
  • Ask for commitment

Notes on handling your own emotions

  1. Monitor your 'self talk'
  2. Watch your own body language
  3. Be aware of your voice tone

Summary and action planning

The content of the course was very appropriate, relevant to purpose and identifying key skills. I feel I have learnt a lot of new skills which I will definitely use moving forward. The trainer's presentation was excellent and ensured key points were reiterated and reinforced through course. One of the best training methods I have ever come across. Thank you.

Customer Reviews

Leadership Management Skills Training (5 Days) - Day Four

Time mangement, planning ahead, prioritisation, delegation

Time management training

What is the most valuable use of your time right now?

Use the two principles of dealine pressure and value as key indicators

Four types of activity

  • Q1 - Crisis Zone
  • Q2 - Productive Zone
  • Q3 - Busy Zone
  • Q4 - Fruitless Zone

Distinguish between being 'Busy' and being 'Productive'

Your most hated enemy: The busy but non-productive day (ever had one?)

Time Management Goal

To maximise your time in Q2 productive time, by managing your Q3 busy work, and minimize your time on Q4 fruitless tasks.

How to win: Handle the big three time wasters

  1. Other people - who waste your time
  2. Your own bad habits - where you waste your own time
  3. Poor or nonexistent management systems - that waste everyone’s time!

Win through delegation

How to delegate

Why people who should delegate, don't

Win through better prioritisation

Manage your priorities by means of a decision matrix

Answer the question: What is the most valuable use of my time right now?

Decision matrix

  1. Which one/what kind decisions
  2. Yes/no decisions - should we/should we not?
  3. What order decisions?

Manage interruptions by means of the 80/20 principle

  1. The Pareto time management principle states that 80% of the value comes from 20% of the causes
  2. 80% of the value of the interruption will be in 20% or less of what they say
  3. Manage the interruption using the “Pareto question”

The law of diminishing returns

More is not better

Mental mapping

To find problem, list the causes, identify the solution

Time management tips

Fifty one-line pieces of time management advice in the form of a questionnaire

Example: Do you tidy up as you go, or do you leave a trail of destruction?

Action planning

Leadership Management Skills Training (5 Days) - Day Five

Joint team working and problem solving

How to use the groups' combined brain power to solve problems

  1. Mapping the problems
  2. Identifying the cause and interrupting them
  3. Identifying the implications of a problem and creating countermeasures
  4. Identifying any unexpected up side to the problem
  5. Creating definite plans of action


Compromise is the mutual giving of concessions to arrive at the middle ground. Compromise can also be a betrayal of your standards. This session covers “When you should compromise and when you should not”.

Team work

You cannot achieve goals of great magnitude on your own. Because no single mind has sufficient knowledge.

No single individual has sufficient brains, motivation, energy, time, talent or education. To achieve anything really significant, you will need the talents, experience, enthusiasm and natural ability of other, additional minds.

Team roles

What are the eight team roles?

Is your profile static or changable?

Application of team roles

Summary of the day

Mapping out the whole course

Review of key action points

The course content was bright, interesting and overall very informative. A lot of creative and clever formulae that I can apply both at work and personal life. Chris has been a great trainer. Very optimistic and enthusiastic about the material which made the course enjoyable.

Customer Reviews

In-House Training Course Pricing and Proposal

This course is available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)

This price includes:

  • Quality training delivered by an experienced trainer
  • Full days training
  • Full colour course handbook
  • Preparation work
  • Travel costs and time
  • Written action plan to take away
  • Access to our post course portal
  • Access to our on-line leadership and management decision matrix templates and tools
  • Plus three months FREE telephone coaching to answer any on-going questions

In-House Proposal Document

Download the in-house training proposal document

Contact Us Today

Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.

I found pretty much all of the content very useful. It made me think about things in a different way. Hopefully will return to this material and use it to keep thinking positively about all the forthcoming challenges. Chris presented very well, both clearly and confidently.

Customer Reviews

Leadership Management Skills Training (5 Days) Course Summary

There are six major Leadership skill-sets that every manager must master.

Failure to master any one of the leadership skill-sets results in less than the best team performance.

This course sets out the six fundamental leadership skill-sets and then show you how to succeed at all six.

The six skills sets are:

  • Goals setting and achievement
  • Leadership language skills
  • Planning /prioritisation skills
  • Handling conflict situations
  • Self-confidence (Self-control, self-discipline etc.)
  • Inspirational leadership and motivation skills

This course covers all six aspects