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Top Level Leadership Training

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Posted 17 May 2012 by Chris FarmerChris Farmer

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Top Level Leadership Training

Today I was speaking to the group director one of the UK's major companies.
He was telling me his thoughts on what he is looking to see in his work force.

As I thought this might be valuable information, I took careful written notes.
Because people in similar contexts are aware of similar things, it could well be true that the following list of priorities is similar to what YOUR boss is expecting to see from you.

So note the following extended quote; and use it as Guidance From On-High.

I asked the director what he most looks for in the team of people who work in his organisation.

The director said:

1. Self-confidence

"I have noticed that especially in the last two years, people have been watching endless bad-news stories on the 24hr media channels. In addition they have suffered the withdrawal of some social benefits and increases in fuel bills; all of which have conspired to make them feel financially worse off. Then they begin to lose their confidence. Their shoulders sag and they look and sound dispirited. This dispiritedness has a knock-on effect on their performance, which suffers as a result.

Then our performance levels suffer, and we have a bad situation developing.

What I want to see is the people of this country regain their sense of self-confidence. For the leaders to start talking the economy up!

Not down.
All enterprise needs confidence. Confidence precedes progress. You cannot do it the wrong way round.
You cannot say "Give me the prize first; and then I will feel more confident".

I want my leaders to display a more confident attitude, especially when times are tough.

2. A determination to Add Value to the organisation and its customers

Last week I had Sam come to me and ask me for a pay rise.

I asked "What have you done to justify your request for more money?"

Sam said "I've just got married and I've had to fit out the house: I've bought a new flat screen TV, new furniture and I still have to finish paying for the wedding. So you can see I really need the raise".

I was amazed that it did not occur to Sam that there was something wrong with the form of the request.

I said "Sam you don't get paid for your needs".
"You get paid for the amount of value that you add to the business".

Don't tell me what you need the money! Tell me how you have earned the money by means of your production or your good ideas.
What have you added extra to your current role that justifies your request for more money!

Sam started to stutter.

I said "Don't stutter! You're making me nervous! Go away and think how you can add more value to the organisation or its customers. Then and only then, when you are adding more value, should you ask for more money".

Add more value to others and the world will pay you in direct ratio to your contribution.

Remember: "You don't get paid because you need it. You are paid by how much value you add".
We don't pay you because you need the money: we pay you for the value of your work.

Leadership Training - The Effective Leader Manager

Leadership Training - The Effective Leader Manager

As the team leader or manager, you know that, on the technical level, you are very good. In your role as an effective and inspirational leader-manager, you recognise that there may be some gaps. Now you are searching for a method to help you to improve your skills as a team-leader and manager - click here to find out more!

3. A strong work ethic

Some people work harder than others.
Last week, I went into a divisional office in the districts.
They did not recognise me as anyone of note, so I sat and watched the staff in the large open plan office "at work".

I was staggered.
I was staggered at the amount of wasted time.

One woman in particular attracted my attention, for the wrong reasons; for she did no work.
No work whatsoever in the 45 minutes of my observation.

Instead she socialised, chatted and joked around with colleagues and managers.
She made text messages on her phone. She did no work herself and in addition she distracted the others around her.

That was bad enough but there was something even more distressing.
Nobody took the person to task. No colleague said anything to stop her wasting time. No manager asked her to attend to her work.
Eventually I made myself known and gave her one of my famous "motivational speeches".
And then I found her boss and gave him one of my other motivational speeches; the one for failing managers.
We employ people between the hours of 0800 and 1730.
During that time we expect them to be working not simply occupying a chair.
They need to be adding value to customers and our business.

They need to be working!

4. Leadership

The lady above was out of order- and so too, was her team leader.
Every living thing has a purpose.

  • The purpose of an apple tree is to produce apples.
  • The purpose of a guard dog is to guard the property.
  • The purpose of a sales person is to make sales.
  • The purpose of a team leader is to lead the team.

The team leader should be leading the team

  1. A team leader should be setting goals.
  2. Formulating practical plans.
  3. Inspiring purposeful action in pursuance of the goal.
  4. Giving the team the feedback they need (see my notes above).
  5. Creating progressive changes.
  6. A list of Suggestions rather than a list of complaints

Come to think of it, that list of five above, applies to all members of the organisation, not just the leaders.

Every employee should be looking for ways for us to improve.

Continuous improvement is the price of survival.

I often get people coming to me with a list of their complainants.

It would be nice if they would come to me as often with a list of their practical suggestions.

Practical suggestions such as:

  • Four ways to cut our overheads.
  • Five ways to improve our productivity.
  • Six ways to increase our sales volumes.
  • Seven ways to maximize our profits.
  • Eight ways to improve our customer service without adding to our costs.

But maybe I am just asking for too much.

All I want is:

  1. A more confident attitude, especially when the times are tough.
  2. A determination to Add Value to the organisation and its customers
  3. A strong work ethic
  4. A stronger sense of leadership
  5. A list of progressive suggestions rather than a list of complaints

"Is that too much to ask?"

For more information about top level leadership training visit the Corporate Coach Group website

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