Established, since 1997, leading UK based training provider.

Customer Reviews

I found the course to be informative and I very much enjoyed the day. The number of delegates allowed for a more personal approach which I found helpful. I have taken away some useful tools to handle difficult and confrontational situations, that can be applied not only in the workplace but in life generally. Having access to the post course portal for further support is also a bonus. I found the course tutor, Chris, to be engaging and would definitely consider attending your courses in the future.

Sue Cash
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Customer Reviews

A selection of reviews from our many satisfied training clients - 4.9/5, based on 480 reviews.

  • I found this conflict course really useful, particularly highlighting the importance of using objective language when in conflict situations and the model 'six steps' for managing complaints as this is something that presents as a manager. I also found the 'wrong box, right box' method useful, removing the emotion. The presentation was really well prepared, the manual is particularly useful as I can use this to refer back too.

  • This investigation course was very informative. It has given me more tools to conduct an investigation. The presentation was well planned and completed at the right pace and timing.

  • I really enjoyed this course. The trainer was fantastic, very positive energy and extremely engaging and knowledgeable. The printed training book had good visuals and wording, it was easy to understand. The course covered all the relevant topics, nothing was unnecessary. I learned a lot over the two days and have already been able to put some of those skills into practice. I did come away feeling more confident.

  • The course contained a lot of content with good formulas/diagrams to make it easy to remember. Plenty of examples to help identify with each element. Use of practice and writing notes helped focus the mind and memorise elements. The trainer's presentation was very interactive and thought-provoking. Good sense of humour to keep all delegates interested. Held delegates attention by asking for delegates own comments. Summarised frequently.

  • The course content was very interesting, informative and certainly made me question some of my behaviours and actions. It was interactive which ensured my interest was held for the duration. The trainer's presentation was excellent - the perfect balance between theory, group participation and personal insight and experience. Many thanks.

  • The training course content was really valuable. Helped emphasise and formulate processes already in place, in addition to providing practical methods of implementation. Trainer's presentation was very organised and well structured.

  • The course content was very informative, made you think about how you may change the way you work and approach things in the future. I can see benefits from taking this course. The trainer's presentation was very good, thorough, plenty of content, well explained.

  • The course was very comprehensive. Useful to have a written document to take away and read. Covered all relevant topics. The trainer's presentation was very good; clear and very positive, approachable and adaptive.

  • Training course content was excellent. Lots of information pitched at the right level for me. Learned absolutely loads; some parts were slightly fast but understand that due to the amount of information it was worth getting as much in as possible. I liked the trainer's use of the book and the flip-chart throughout

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Our Clients

A selection of our clients:

  • 3663 HR Services
  • 8 Solutions
  • ABG Group
  • Accra Compost and Recycling Plant
  • Adrian Hall ltd
  • Advent IM Limited
  • Agilent Technologies LDA UK Limited
  • AgilityWorks Limited
  • AMICULUM Business Services Limited
  • Anschutz Entertainment Group Operations GmbH
  • Arbor Networks UK Ltd
  • Asda Stores Ltd
  • Avaya International Sales Ltd
  • BA Pensions
  • Barnardo's
  • BASF Plc
  • Borough Care
  • Boubess Group
  • Brady Trading Ltd
  • Bridgwater Bros. Holdings Ltd
  • Bristol Pilots LLP
  • Bristol-Myers Squibb's
  • British Antarctic Survey
  • British Council
  • CFA Society of the UK
  • City in the Community
  • Colas Rail Ltd
  • Downer & Co
  • DSTL
  • EconoGroup
  • Education Funding Agency
  • Elevate Credit International
  • EON E&P UK Ltd
  • Family Mosaic 
  • Fit- N- Fueled
  • Furley Page LLP
  • G R Lane Health Products Limited
  • G R Lanes
  • Gen-x IT Ltd
  • Glasson Grain Limited
  • Globacom Nigeria Limited
  • Global Technology Ltd
  • Goedhuis & Co
  • Grainger and Worrall Ltd
  • Grainger plc
  • Greater Manchester Police Authority
  • Heart Trust NTA
  • Hireserve Limited
  • House of Commons
  • IE Design Consultancy
  • Institute of Chartered Foresters
  • iTransact (The Response Team Ltd)
  • JD Engineering (Northern) Ltd
  • Kier Moss
  • L&L Products Europe SAS
  • L’Oréal (UK) Limited
  • Lantra
  • Leicester Animal Aid Assoc
  • Level 20
  • LSH Auto UK Limited
  • Macmillan Cancer Support
  • Manchester City Council
  • Maven Securities
  • Mayer Brown International LLP
  • Minelco
  • Mizuno Corporation UK
  • Nationwide Service Care Ltd
  • Office of the Head of the Civil Service of the Federation
  • Outcomes UK
  • Oxford Instruments
  • Pembroke and Rye
  • Penrillian
  • Pragma Management Services
  • Proximal Consulting
  • Reckitt & Benkiser
  • Remote video response
  • Renaissance Chancery Court Hotel
  • Ricardo Azinheira
  • Rift Ltd
  • Rittal Ltd
  • Ruby Girl Ltd (Ruby Girl UK featuring Ruff Diamondz)
  • Sachin Champaneri
  • Select Lifestyles
  • Society and College of Radiographers
  • St Martin of Tours HA Ltd
  • St Mary Magdalene Academy
  • Suttons Group
  • Telephone Coaching
  • The Binding Site Group Ltd
  • The Hon Soc Gray's Inn
  • The National Lottery Community Fund
  • The Regard Partnership
  • Thomas Bell & Sons Limited
  • Trevor Bamber Celtic Ltd
  • Triangle Property
  • Vaillant Group (UK) Ltd
  • Vantage Insurance Services Limited
  • Viessmann Limited
  • Vitrociset Belgium SPRL
  • Yellow Brick Capital Advisers (UK) Limited

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