Established, since 1997, leading UK based training provider.

Customer Reviews

EVERYTHING on this course was beneficial! It was definitely the course I needed. I was worried that it would be a bit dry, or it would be too high level, but everything was made relevant and interesting. It all flowed really well together. Alison is so insightful and interesting. Both days flew by and I want to make it a business case that everyone in my team has this training. The trainer presentation was upbeat, approachable, energetic, interesting, knowledgeable. A thoroughly enjoyable session.

Imogen Sykes
NCRQ
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Customer Reviews

A selection of reviews from our many satisfied training clients - 4.9/5, based on 474 reviews.

  • Training course content was outstanding! I have never attended a course with so much positive input. I feel reassured that much of my working practice is in line with this training. However it has sharpened my thoughts. The trainer's presentation was very good with very clear communication. Good logic and reason. Providing consistent named principles.

  • This was an excellent practical course. It was a 'Breath of fresh air' to attend a training session that gives you useful tools rather than psychological 'fluff'. The trainer's presentation was very good. Managed to keep the audience interested at all times. Time flew by.

  • I found the course to be informative and I very much enjoyed the day. The number of delegates allowed for a more personal approach which I found helpful. I have taken away some useful tools to handle difficult and confrontational situations, that can be applied not only in the workplace but in life generally. Having access to the post course portal for further support is also a bonus. I found the course tutor, Chris, to be engaging and would definitely consider attending your courses in the future.

  • The course content was structurally well organised and had a good set of exercises, the training manual was easy to read and understand. The trainer's presentation was engaging and interactive. The audience felt involved and I learnt some new techniques.

  • Came to the course with a huge workload sitting on my desk, but I think I'll be able to tackle this in a better way (and better frame of mind) having done this course. The trainer's presentation was excellent. Good pace, clear presentation and we were involved and engaged throughout. Lots of good stuff presented. Thanks.

  • The course was extremely helpful, I really enjoyed the whole content. I found particularly helpful and will implement in my day to day work: Conflict management – rational objective language; 8 Part SMART questions; Time management matrix. Chris’ presentation was very informative, polite and friendly; very knowledgeable. Chris did not lose momentum or seem to lag, or become tired during the two days.

  • The course has been a true eye-opener, especially how ones own experiences and actions can influence others within the work place, but also in everyday life experiences. A very well presented and factual presentation. The trainer had great interaction and engagement with the delegates. Excellent. Thank you!

  • The course was particularly beneficial on how to use my time more productively with the decision matrix; how to get the best out of others and how to better manage my emotions, so they don't interfere with work. The trainer was great, with enthusiastic presentations with great personal examples. Very engaging and made me feel very comfortable. The presentation was fun and I found that I didn't loose concentration for the whole of the course.

  • Really enjoyed the outline of the course. Some very useful tools that we practised putting into action ie Boxes. Very open learning environment. Trainer was very good! Great at listening to questions and very good at explaining.

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Our Clients

A selection of our clients:

  • A & P Tees Ltd
  • A. Menarini Diagnostics Ltd
  • ABG Group
  • Accounts Payable - Lancashire County Council
  • Action-Sealtite Ltd
  • Acton High School
  • ADS Group Ltd
  • Aeroflex
  • Agilent Technologies LDA UK Limited
  • Altmetric LLP
  • Alvarez and Marsal
  • AMICULUM Business Services Limited
  • Anglo American Plc
  • Apax Partners
  • Aptar UK Limited
  • Arnica Dental Care
  • Aston Villa Football Club
  • Ballyclare Limited
  • Bath Store
  • BCH - Blackpool Coastal Housing
  • BedfordBID
  • Berry Cranes Ltd
  • BEST
  • Birmingham City Council
  • Birmingham City University
  • Blue Car technologies Limited
  • Bolton at Home
  • BVSC The Centre for Voluntary Action
  • CABI International
  • Cairngorms National Park Authority
  • CalMac Ferries Limited
  • Costain Ltd
  • Cotswold Seeds Ltd
  • Duddon St Peter's School
  • Eastlands Homes Effective Leader Manager
  • Extreme Exhibitions
  • Fairbanks Environmental
  • FARO Technologies UK Ltd
  • Financial Ombudsman Service
  • Fit- N- Fueled
  • Forest of Dean Council
  • Fuel Card Services Ltd
  • GK Strategy Ltd
  • Gloucestershire College
  • Gloucestershire Enterprise
  • Gloucestershire Land Registry
  • Healthcare Food Services
  • Heart Trust NTA
  • Henley College
  • I'Anson Bros Ltd
  • IFIS Publishing
  • Interface NRM
  • Italmatch Chemicals GB Ltd
  • iTech Media
  • Jisc
  • Jobladder Ltd.
  • JPD Financial Consultants
  • KaTech, Katharina Hahn & Partner
  • Lebanese American University
  • LRS
  • Medgate UK Ltd
  • Mid Sussex District Council
  • Munroe K Asset Management Ltd
  • National Federation of Retail Newsagents
  • National Institute for Health Research
  • NHS Great Ormond Street
  • NIHR - University of Leeds
  • On Telecoms
  • Opodo
  • Paragon Interiors Group Plc
  • PCS Enterprises Ltd
  • Phoenix Bearings Ltd
  • Pinder Reaux & Associates Ltd
  • Planit Software Ltd (Vero)
  • Rashmi
  • Refesh Your Beauty® - Leonel Calderon, MD
  • RiverJack Ltd
  • Rowton IT Solutions Ltd
  • S.T.I (U.K.) Limited
  • Sandy Brown Associates
  • Sarner International Limited
  • SC Wordminds SRL
  • Shepway District Council
  • Siemens
  • Surendra Panchal
  • Synergy Logistics Ltd
  • Temple Translations Ltd
  • Teresa Hoey
  • The Lake District Calvert Trust
  • The Port of London Authority
  • The Ridings' Federation of Academies
  • The Stephen Perse Foundation 
  • The White Cross Pub
  • TheCityUK
  • Trafford Housing Trust
  • UK Athletics
  • Vaillant Group
  • White & Case
  • White Croft Lighting
  • Worcester Rugby Club - Warriors

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