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Online Professional Development Training Course - Two Day

Learn practical tools that you can use in real-life situations. Online Professional Development Training
  • Get the best performance from yourself and others
  • Set and achieve your goals
  • Communicate more effectively
  • Improve your time management
  • Handle difficult people and conflict situations
  • Motivate yourself and gain more confidence
  • Inspire others with a positive mental attitude
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Excellent Online Training Course

This course will show you exactly how to get the best performance from yourself and others.

Now you can see our most popular London training course, wherever you are in the world.
This online course will give you the same great learning experience; as if you were coming to the live course, in London.

You will get the exact same training; you’ll do the same practical exercises and have the identical training manual, as if you were really at the live course, in London.

Take a look at this sample video:

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We provide this course as an online streaming video service with an approximate runtime of 12 hours, designed to be run over two consecutive days - 9am - 4.30pm (including breaks).

Buy access to this online course for 3 months. The 3 months access begins when you access the course for the first time - buy now, learn later!

This price includes a PDF copy of a comprehensive 96-page training manual, which you would need to print out before taking the course.
Alternatively, we can provide the full colour course notes at an additional cost of £30 per copy.

I found the 8 Part SMART, Conflict Management and Continuous Improvement Cycle to be the most beneficial parts of this training course. In relation to the trainer's presentation, I enjoyed how both days were done via flip chart. The trainer knew what he was talking about. Very interactive and personal. The trainer and training content definitely exceeded my expectations. I will refer this course to my colleagues. Best training course I have attended.

Customer Reviews

Professional Development Online Training Course

Day One - Morning

  • How can you get the best performance from yourself and others?
  • Develop the six major key skills
  • Develop goal focus
  • Use only accurate language
  • Learn how to define your most important ideas
  • Learn the difference between the critic and the cynic

Day One - Afternoon

  • How to manage difficult people
  • Use objective language
  • Always prepare your message
  • Distinguish between reasons and excuses
  • Know when to compromise and when not to
  • Make an action plan

Day Two - Morning

  • How to be a good time manager
  • Use "deadline pressure" and "value" as key indicators
  • Notice the difference between being "busy" and being "productive"
  • Always prioritise your work
  • Learn how to handle distractions
  • Learn proper delegation and prioritisation
  • Pareto 80/20 principle and its application

Day Two - Afternoon

  • A Positive attitude. How your attitude affects your results
  • The Thomas EDISON success formula
  • The opposite; The Failure Formula
  • The value of "critical feedback" and failure
  • Turning negative situations into positive situations
  • Action plan, final summary close.

Course content gave many examples, leading into class-based exercises. It was relaxed, functional, with useful tips and exercises. Trainer's presentation was fast paced, simple examples. It was constructive, not run of the mill stuff. Informative, clearly defined and well structured.

Customer Reviews

Online Professional Development Training - Day One - AM


How can you get the best performance from yourself and others?

How can you get the best performance from yourself and others?

Answer: You could develop these six key abilities; meaning the ability to:

  • Set and achieve valuable goals
  • Communicate with more clarity
  • Manage your time. Properly plan, prioritise and prepare your work
  • Manage conflict. How to properly manage difficult personalities
  • Motivate and inspire yourself so that you feel stronger and more confident even during tough times
  • Learn to motivate and inspire other people

Now let us take each of these leadership abilities in turn:

The first leadership quality is to become; a goal focused individual

Goal focus; the ability to concentrate on what you want.
Perfect the ability to set and communicate your goals.
Decide how you want to be perceived by others and then act accordingly

Notes and then practice

The second quality of leadership is to become a terrific communicator

  1. To communicate with more clarity and accuracy
  2. Leadership requires the proper use of language
  3. You need clear definitions of all your most important terms
  4. Vagueness is the act of having multiple meanings to your messages
  5. Vagueness is dangerous
  6. Speak about what you can do, not what you cannot, or will not do
  7. Develop the art of asking the right questions
  8. The use and abuse of humour in the workplace

Practical exercises for the delegates to learn by doing

Online Professional Development Training - Day One - PM

Conflict Management Section

Conflict is inevitable because other people don't share your views.
How you handle conflict is an important question.

You need to know the following information

  • How to use reason and logic to resolve conflict; not anger or avoidance
  • Know when to compromise with others and when to stand firm

Proper conflict management requires that you:-

  • Always protect the other persons "self-concept"
  • Tell them precisely what is “wrong” and do it in non-emotional terms
  • Suggest a definite way out of the conflict situation
  • Be objective and specific, not angry or upset.
  • Distinguish between reasons and excuses for not doing something and have a different policy for each
  • Know how to use your body language and voice tones

Top tips for constructive conflict management

Professional Development Training Summary

Practical exercises for the delegates to learn by

The course was informative and thought-provoking. It gave a different perspective to previous training. Loved the priority order decision matrix. The trainer's presentation was clear and concise, easy to relate to.

Customer Reviews

Online Professional Development Training - Day Two - AM

Crisis, Productive, Busy, Fruitless Zones. Value vs Deadline Pressure.

Time Management Section

Ask yourself: What is the best use of my time, right now?
Use the two principles of "deadline pressure" and "value" as key indicators.

  • Q1 Crisis
  • Q2 Productive work
  • Q3 Busy work
  • Q4 Fruitless

Distinguish between "busy work" and "being productive"

Handling the three time wasters

  1. Other people
  2. Your own bad habits
  3. Poor office systems

Delegation: the act of entrusting a task to another

  1. There are five good reasons to delegate
  2. There are five bad reasons to delegate
  3. How to delegate properly, using SMART
  4. Why some people who should delegate - don't delegate

Prioritisation: the act of putting tasks into the correct order

Manage your priorities by means of a decision matrix.
Answer the question: What is the most valuable use of my time right now?

Manage interruptions by means of the 80/20 rule Pareto principle.

  1. The Pareto time management principle states that 80% of the value comes from only 20% of the causes
  2. 80% of the value of the interruption will be in only 20% of what they say
  3. Manage the interruption using the "Pareto question"

Exercises for the delegates to learn new skills

Online Professional Development Training - Day Two - PM

Positive attitude and how it affects your final results

Becoming a good leader and manger requires that you are able to direct the focus of your mind, so that you can create the optimum emotional responses appropriate to the circumstance that face you.

Emotional management requires also that you

  • Don't succumb to undue pessimism or fear
  • Don't overdose on fretting over things over which you have no control
  • Fix your mind onto the present moment and onto your goals - look forwards

The self-fulfilling prophecy

Smart Purpose, Plan, Action, Feedback, Change

How your inner thoughts will affect your outer circumstances

How to sustain a positive attitude

  1. Control your mind
  2. Control your conversation
  3. Control their conversation

How to create more energy

Energy is the capacity to do your work
Some people don't have sufficient energy.
How to generate more energy.

The Thomas EDISON success formula

All successful action can be described by the following five step process:

  1. Purpose: is the goal you want to achieve
  2. Plan: is how you intend to achieve it
  3. Action: is the implementation of the plan
  4. Feedback: is the results of the actions you taken
  5. Change: is the adjustment in the plans, based on the feedback you are getting

The difference between negative feedback and an insult.

Recognise that Negative feedback is part of the success formula.
Negative feedback should NOT be destructive.
Negative feedback should always be constructive

Here are the differences between:

  1. Negative feedback.
  2. Derogatory insult.

In order to inspire others, use the five part success formula.

  1. Know your outcome
  2. Formulate your best plan in writing
  3. Take decisive action
  4. Gather and evaluate the feedback. Both positive and negative
  5. Make progress by continually adapting and evolving

The failure formula

The failure is the opposite of the success formula:

  1. No goals (drifting)
  2. No plan (wing it)
  3. No action (procrastination or laziness)
  4. Ignoring feedback
  5. Refusal to change (stubbornness)

Use the six success formula questions

Here are the success formula questions:

  1. What are your SMART goals for this coming week, (month, year….)?
  2. Where are your “detailed, written plans of action” that describe exactly how you intend to achieve your goals?
  3. What have you been doing lately, in terms of achieving your SMART goals and enacting your plans?
  4. What has been going well for you, lately?
  5. What has not been going so well for you, lately?
  6. In respect of what has not been going well, tell me, what specifically, do you think we need to omit, alter, adapt or change, in our current plan, in order to get things back on track? Please give me your best ideas!

Practical exercises for the delegates to learn skills

Professional Development Training - Final Summary

How will this management training help you to get the best from yourself and others?

Actions / Close

The course content was very clear, explained well and addressed the areas that I hoped it would. Gave time management a structure which will enable me to move into the 'box'. The trainer's presentation was clear, well controlled. Helpful to get us all to be involved and explain ideas to each other.

Customer Reviews

The Training Method

The training method follows this pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. All points are supported with full written notes to take away.
  4. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Online Training Course Summary

Here is a proven, professional leadership and management training course that you and your team can enjoy, in your own place of work.

You are now able to enjoy the same content and style of the original, London based training, but at a much lower cost.And you can choose for yourself, exactly when and where you do the training.

We realise that there are many people who would like to come London to do their leadership and management training, but for many reasons, cannot do that.

So, we have made this convenient, online version of the London leadership training. It contains the full content of the live course and we have added-in special graphics to make it even more interactive.

The members of the audience will ask the same questions, which you would ask, as you proceed through the course, so you will get a real sense of involvement.

Our intention is that you have the same experience on line, as you would have doing the live course, in London, but at a cheaper price, and in a format that you will find beneficial and convenient.