Online Professional Development Training Course - Two Day

Introductions

How can you get the best performance from yourself and others?

Answer: You could develop these six key abilities; meaning the ability to:

• Set and achieve valuable goals
• Communicate with more clarity
• Manage your time. Properly plan, prioritise and prepare your work
• Manage conflict. How to properly manage difficult personalities
• Motivate and inspire yourself so that you feel stronger and more confident even during tough times
• Learn to motivate and inspire other people

Now let us take each of these leadership abilities in turn:

The first leadership quality is to become; a goal focused individual

Goal focus; the ability to concentrate on what you want.
Perfect the ability to set and communicate your goals.
Decide how you want to be perceived by others and then act accordingly

Notes and then practice

The second quality of leadership is to become a terrific communicator

1. To communicate with more clarity and accuracy
2. Leadership requires the proper use of language
3. You need clear definitions of all your most important terms
4. Vagueness is the act of having multiple meanings to your messages
5. Vagueness is dangerous
6. Speak about what you can do, not what you cannot, or will not do
7. Develop the art of asking the right questions
8. The use and abuse of humour in the workplace

Practical exercises for the delegates to learn by doing

Conflict Management Section

Conflict is inevitable because other people don't share your views.
How you handle conflict is an important question.

You need to know the following information

• How to use reason and logic to resolve conflict; not anger or avoidance
• Know when to compromise with others and when to stand firm

Proper conflict management requires that you:-

• Always protect the other persons "self-concept"
• Tell them precisely what is “wrong” and do it in non-emotional terms
• Suggest a definite way out of the conflict situation
• Be objective and specific, not angry or upset.
• Distinguish between reasons and excuses for not doing something and have a different policy for each
• Know how to use your body language and voice tones

Top tips for constructive conflict management

Professional Development Training Summary

Practical exercises for the delegates to learn by

Time Management Section

Ask yourself: What is the best use of my time, right now?
Use the two principles of "deadline pressure" and "value" as key indicators.

• Q1 Crisis
• Q2 Productive work
• Q3 Busy work
• Q4 Fruitless

Distinguish between "busy work" and "being productive"

Handling the three time wasters

1. Other people
2. Your own bad habits
3. Poor office systems

Delegation: the act of entrusting a task to another

1. There are five good reasons to delegate
2. There are five bad reasons to delegate
3. How to delegate properly, using SMART
4. Why some people who should delegate - don't delegate

Prioritisation: the act of putting tasks into the correct order

Manage your priorities by means of a decision matrix.
Answer the question: What is the most valuable use of my time right now?

Manage interruptions by means of the 80/20 rule Pareto principle.

1. The Pareto time management principle states that 80% of the value comes from only 20% of the causes
2. 80% of the value of the interruption will be in only 20% of what they say
3. Manage the interruption using the "Pareto question"

Exercises for the delegates to learn new skills

Positive attitude and how it affects your final results

Becoming a good leader and manger requires that you are able to direct the focus of your mind, so that you can create the optimum emotional responses appropriate to the circumstance that face you.

Emotional management requires also that you

• Don't succumb to undue pessimism or fear
• Don't overdose on fretting over things over which you have no control
• Fix your mind onto the present moment and onto your goals - look forwards

The self-fulfilling prophecy

How your inner thoughts will affect your outer circumstances

How to sustain a positive attitude

1. Control your mind
2. Control your conversation
3. Control their conversation

How to create more energy

Energy is the capacity to do your work
Some people don't have sufficient energy.
How to generate more energy.

The Thomas EDISON success formula

All successful action can be described by the following five step process:

1. Purpose: is the goal you want to achieve
2. Plan: is how you intend to achieve it
3. Action: is the implementation of the plan
4. Feedback: is the results of the actions you taken
5. Change: is the adjustment in the plans, based on the feedback you are getting

The difference between negative feedback and an insult.

Recognise that Negative feedback is part of the success formula.
Negative feedback should NOT be destructive.
Negative feedback should always be constructive

Here are the differences between:

1. Negative feedback.
2. Derogatory insult.

In order to inspire others, use the five part success formula.

1. Know your outcome
2. Formulate your best plan in writing
3. Take decisive action
4. Gather and evaluate the feedback. Both positive and negative
5. Make progress by continually adapting and evolving

The failure formula

The failure is the opposite of the success formula:

1. No goals (drifting)
2. No plan (wing it)
3. No action (procrastination or laziness)
4. Ignoring feedback
5. Refusal to change (stubbornness)

Use the six success formula questions

Here are the success formula questions:

1. What are your SMART goals for this coming week, (month, year….)?
2. Where are your “detailed, written plans of action” that describe exactly how you intend to achieve your goals?
3. What have you been doing lately, in terms of achieving your SMART goals and enacting your plans?
4. What has been going well for you, lately?
5. What has not been going so well for you, lately?
6. In respect of what has not been going well, tell me, what specifically, do you think we need to omit, alter, adapt or change, in our current plan, in order to get things back on track? Please give me your best ideas!

Practical exercises for the delegates to learn skills

Professional Development Training - Final Summary

How will this management training help you to get the best from yourself and others?

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