Emotional Intelligence Training Course

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I thought the course was very eye-opening and made me look at simple processes in a very different light and in much more depth. Being a visual learner, I found the diagrams, models and structures very interesting and valuable. Chris is a very engaging and positive presenter, ensuring he explains things thoroughly and ensures everyone understands.

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Global Emotional Intelligence (EQ) Training Training

Emotional Intelligence (EQ) Training

Available Open Courses

Learn practical tools that you can use in real-life situations.
  • Understand why people do the things they do
  • How to create positive emotions in yourself and others
  • How to handle any negative emotions, (your own and those of others)
  • How to change negative situations into positive
  • Understanding Emotions as the products of thought
  • Take control of your emotions by taking control of your thoughts
  • Emotions as the product of the way you use your body
Learn in a friendly and relaxed atmosphere with people who are facing similar situations.

Emotional Management (EQ) Course - 1 day open course

Course Pricing and Availability

Also Available:- In House Training

This course is also available as a bespoke in house group training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Group training costs from £1,850 +VAT per day for up to 20 delegates (international training price varies).

Would you like to contact us?

One Day open training course: £435 +VAT per delegate.
Our next open course is in 146 days, ✔ there are still places available. Would you like to book online now or see all course dates?
Guaranteed to Run! Book today in the confidence that your course is guaranteed to run. Read More

25 September
London - Central
£435 +VAT
12 February 2018
London - Central
£435 +VAT
More dates and locations available
Save £50 on this course

We currently offer training courses in: London, Birmingham, Manchester, Heathrow, Central London, Oxford, Swindon, Bristol, Cheltenham, Gloucestershire, Leeds, Nottingham, Southampton, Glasgow, Scotland, Dubai, UAE.

Please note all our training courses include three months additional FREE telephone coaching.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00, giving you an opportunity to check emails and make calls.
6 trainer-led hours, additional 2-3 via post-course portal independent learning

About the Course

Emotional intelligence (EQ) training is about understanding why people do what they do, by understanding how their emotions affect their performance.

Our performance is strongly affected by how we feel, emotionally.

  • Positive emotions; optimism, enthusiasm, commitment and confidence, tend to produce positive results
  • Negative emotions: anger, upset, worry, anxiety, stress, tend to produce negative results

We want to use that understanding to improve the way we think, talk, act, and respond to various work situations.

Our aim is to improve performance by improving our mode of thinking, feeling, communicating, acting and reacting to events.

EQ Course Overview

Day One - Morning

  • The Emotional management cycle: How Emotions affect results
  • Thoughts: What you say and picture in your mind create your emotions
  • Manage your thought and therefore, manage your emotions
  • Manage your conversations and affect the emotions of others
  • Dissipate negative emotions and replace them with positive

Day One - Afternoon

  • Achieve a positive emotional work atmosphere
  • Reframe a negative situation into a positive situation
  • Change the focus of a conversation onto more productive paths
  • How your physical body effects your emotional mind
  • Help others with their emotional intelligence by teaching them the same methods
  • Develop your personal code of conduct

This was an extremely welcome and focussed course, covering rational behaviour in the workplace. Extremely useful tools for managing conflict and improving communication. The trainer was engaging and authoritative. The presentation was well paced, well illustrated, with a good variety of group work, plus presentation.

Customer Reviews

Emotional Quotient (EQ) Course Content

Emotional Intelligence Training - AM


Here is the question we want to answer:
“How can you get the best performance from yourself and others?”

The emotional management cycle

Your emotions tend to show up in your external results.

The process looks like this.

  • How negative emotions tend to create negative results.
  • How positive emotions tend to create positive results.

Harness the Power of Great Expectations.

How to use the emotional management cycle to your advantage.

Conversation control

Learn to take control of the content of your thoughts and conversations and direct them away from too much talking about:

  1. The Bad past. Which tends to create emotions of anger and upset
  2. The Bad future. Which tends to create emotions of fear anxiousness upset and and worry

Target your conversation onto a BETTER FUTURE; which will tend to create emotions of optimism, enthusiasm, motivation and energy.

How to identify the creation of negative emotions at work

Let us look at some examples of what negative language some people have to put up with at work:

  1. Our Fail-Safe-Method of handling any form of negative emotion inducing language
  2. How to manage the person who uses words as weapons.

Excellent course - so much more than just time management. Very thought provoking and inspiring. The trainer was well prepared, engaging, approachable and professional.

Customer Reviews

Emotional Intelligence Training - PM

8 Part SMART

Positive emotions are triggered most easily by thinking about our goals for the future.

Therefore, we need to ask people what are their goals for the future.

The role of an emotional manager is to help the team to feel able to achieve goals, the first skill of the leader is to properly set and communicate a valuable goal.

Communication and Body language.

Like it or not, people do judge you partly on appearance.

What they see, is what you’ll get.

Impression management: How you APPEAR to be, will partly determine how you are received.

Posture. Appearance. Touch. Eye contact. Hand and arm gestures. Facial expression. Orientation. Proximity. Scent. Accessories.

Reframe a negative situation into a positive situation.

Shakespeare wrote:
There is nothing either good or bad, but thinking makes it so

Change the meaning of an event and you will change how people feel about it.

How to change the meaning of an event.

Change the focus of a conversation onto more productive paths.

How to distract people off the negative conversations and get them talking about solutions rather than problems.

How your physical body effects your emotional mind

Your emotions are also affected by how you are using your body.

  • How your body language affects how you feel?
  • How to improve your emotional state by improving your physical body

Help others with their emotional intelligence by teaching them the same methods

Teach these methods to others, so that you can become their emotional intelligence mentor

Develop your personal code of conduct.

You can live according to previous programming or...
You can live according to your new choices.

Release your full potential by designing a new personal code of conduct.

Final summary

Finish and leave

The Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

I felt I have benefited from this time management course today. I feel it has taught me to rethink and improve my way of working and time managing in the workplace and personally. The trainer presented very well, easily explained to the extent of understanding the course. Overall happy with today and I would recommend to anyone.

Customer Reviews

Price for open training course

You are able to book this course online today.

The open training course costs only £435 +VAT per delegate . For this price we provide:

  • Full day of quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Additional training material by means of monthly updates
  • Access to the Post Course Portal

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

After the course, how can you to keep the training-momentum going?

We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!

In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.

The Post Course Portal is a web page that contains a review of all the course material, plus the following:

  • Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
  • Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
  • Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
  • Summary diagrams and mind maps from the course.
  • Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
  • Free eBook the effective leader manager.

Free Telephone Consultation service for buyers

If you are a manager who is trying to figure out how to take the results from your organisations staff appraisal and training needs, and turn them into a coherent set of training courses, that will meet these needs, in as efficient a manner as possible, then we can help you with our free service. More...

Price for in house training course

In House Course: from £1,850 +VAT per day (international training price varies) for up to 20 delegates

Please call us on +44 020 3856 3008 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 020 3856 3008.

Emotional Intelligence (EQ) Training Course Quiz

Emotional intelligence (EI) or emotional quotient (EQ) is the art of controlling the focus of your mind, the physical state of your body, and your actions, so as to create the optimum emotional responses, which are appropriate to the circumstances that face you.

That means you can think of emotional intelligence (EQ) as containing the following seven subsets skills.

  1. Controlling the focus of your mind
  2. Controlling the focus of your conversations
  3. Controlling the state of your physical body during stressful times
  4. Controlling your actions
  5. Understanding your emotional reactions to events
  6. Controlling your interactions with other people, especially during tough times
  7. Applying the principles of emotional intelligence skilfully to others

Before we get into the material, let us do a quick questionnaire that opens the door on each of these seven subsets.

View this page on your computer to complete the quiz!

Score yourself out of 10 for each of the following questions. With 10 representing excellence and 0 representing terrible.

1. Controlling the focus of your mind

To what degree do you consciously think about the content of your own mind? Do you consciously think about your thought processes, or do you just allow yourself to think whatever “pops into your head” without much self-analysis, revision, or control?
(Score high for more self-analysis and lower for less self-analysis)

2. Controlling the focus of your conversations

In a similar way, to what degree are you aware of the affects your words have on the emotions of others? Do you remain conscious of how the content of your conversations may affect how others feel, or do you tend to say things without considering the likely impact on the emotions of others?
(Score higher for emotional sensitivity and lower for being brutally honest)

3. Controlling the state of your physical body

To what degree are you aware of your physical reactions to emotional situations. Do you ever consciously control your physical responses to stressful situations or do primitive, fight or flight instinctive reactions kick-in and take over your responses?
(Score higher for self-control and lower for instinctive responses)

4. Controlling your actions

To what degree do you have self-discipline. Can you make yourself do what you don’t want to do? Can you STOP yourself doing what you really WANT to do, but which you know may be negative in their effects? Or do you tend to do and say things according to your mood in the moment, and then have to mop up the mess later?
(Score higher for self-discipline and lower for instinctive actions)

5. Understanding your emotional reactions to events

To what degree are you in control of how you feel today. Can you control how you feel on any particular day? Are you able to make yourself happy, from the inside, out?
Or are your emotional states more likely to be determined by how things turn out for you today; or by how other people treat you, or what they say to you?
(Score higher for being self-determined, and lower for being determined by others)

6. Controlling your interactions with other people especially during tough times

Are you able to deal with difficult people in a rational, calm and positive manner? Or are there certain people who you find very difficult to deal with.
(Score higher for being able to handle difficult people with ease, and score lower for having certain types who tend to upset your equilibrium)

7. Applying the principles of emotional intelligence skillfully to others

To what degree are you able to manage the emotions of other people? Do you know how to inspire people towards the positive emotions? Are you able to raise people’s spirits, whenever you want to, by employing certain methods?
Or do you find managing other people’s emotions a very difficult or even an impossible task?
(Score higher if you find this easy, or score lower if you find this difficult)

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