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Emotional Intelligence (EQ) Training Course - One Day

Learn practical tools that you can use in real-life situations. Emotional Intelligence (EQ) Training
  • Understand why people do the things they do
  • How to create positive emotions in yourself and others
  • How to handle any negative emotions, (your own and those of others)
  • How to change negative situations into positive
  • Understanding Emotions as the products of thought
  • Take control of your emotions by taking control of your thoughts
  • Emotions as the product of the way you use your body
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.

Emotional Intelligence (EQ) Training - One Day Course

About this Emotional Intelligence (EQ) Training Course

Emotional intelligence (EQ) training is about understanding why people do what they do, by understanding how their emotions affect their performance.

Our performance is strongly affected by how we feel, emotionally.

  • Positive emotions; optimism, enthusiasm, commitment and confidence, tend to produce positive results
  • Negative emotions: anger, upset, worry, anxiety, stress, tend to produce negative results

We want to use that understanding to improve the way we think, talk, act, and respond to various work situations.

Our aim is to improve performance by improving our mode of thinking, feeling, communicating, acting and reacting to events.

Training course content was excellent, very pertinent and relevant. I have had difficulties at work recently and I could relate the content to those issues and rather than avoid, I now have techniques to resolve conflict. The trainer was clear, concise and professional. The concise material was relevant and summarised well.

Customer Reviews

Emotional Intelligence (EQ) Training - One Day Course Overview

Day One - Morning

  • The Emotional management cycle: How Emotions affect results
  • Thoughts: What you say and picture in your mind create your emotions
  • Manage your thought and therefore, manage your emotions
  • Manage your conversations and affect the emotions of others
  • Dissipate negative emotions and replace them with positive

Day One - Afternoon

  • Achieve a positive emotional work atmosphere
  • Reframe a negative situation into a positive situation
  • Change the focus of a conversation onto more productive paths
  • How your physical body effects your emotional mind
  • Help others with their emotional intelligence by teaching them the same methods
  • Develop your personal code of conduct

Available Dates and Locations

Your business venue
Dates to suit you

In-House Course Available Call us on +44 020 3856 3008 to discuss your requirements or Read More >

Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.

Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
6 trainer-led hours, additional 2-3 via post-course portal independent learning

Our Open Training Courses run in: London, Manchester, Birmingham, Bristol, Maidstone, Kent, Glasgow, Scotland, Leeds, Gloucestershire.
In-house courses can be run in the UK or worldwide to suit you.

This course was very good and organized. Easy to follow and enjoyable. I learnt many things which I can’t wait to apply. The trainer’s presentation was fantastic. Memory-aided techniques using diagrams, highlighting and bullet point key words really helped.

Customer Reviews

Emotional Intelligence (EQ) Training Course Content

Emotional Intelligence (EQ) Training - Day One - AM


Actions consistent with emotions, Influence External Results, Thoughts, Positive or negative emotions


Here is the question we want to answer:
“How can you get the best performance from yourself and others?”

The emotional management cycle

Your emotions tend to show up in your external results.

The process looks like this.

  • How negative emotions tend to create negative results.
  • How positive emotions tend to create positive results.

Harness the Power of Great Expectations.

How to use the emotional management cycle to your advantage.

Confident emotions - Effective actions - Better results - Confident thoughts

Conversation control

Learn to take control of the content of your thoughts and conversations and direct them away from too much talking about:

  1. The Bad past. Which tends to create emotions of anger and upset
  2. The Bad future. Which tends to create emotions of fear anxiousness upset and and worry

Target your conversation onto a BETTER FUTURE; which will tend to create emotions of optimism, enthusiasm, motivation and energy.

How to identify the creation of negative emotions at work

Let us look at some examples of what negative language some people have to put up with at work:

  1. Our Fail-Safe-Method of handling any form of negative emotion inducing language
  2. How to manage the person who uses words as weapons.

The course content was broader than I expected, but still focused on a number of areas that were highly valuable to me. The trainer's presentation was a very good mixture of academic material, backed up by good anecdotal evidence. Excellent presentation, well received.

Customer Reviews

Emotional Intelligence (EQ) Training - Day One - PM

Goal Purpose - Have, Do, Be

8 Part SMART

Positive emotions are triggered most easily by thinking about our goals for the future.

Therefore, we need to ask people what are their goals for the future.

The role of an emotional manager is to help the team to feel able to achieve goals, the first skill of the leader is to properly set and communicate a valuable goal.

Communication and Body language.

Like it or not, people do judge you partly on appearance.

What they see, is what you’ll get.

Impression management: How you APPEAR to be, will partly determine how you are received.

Posture. Appearance. Touch. Eye contact. Hand and arm gestures. Facial expression. Orientation. Proximity. Scent. Accessories.

Reframe a negative situation into a positive situation.

Shakespeare wrote:
There is nothing either good or bad, but thinking makes it so

Change the meaning of an event and you will change how people feel about it.

How to change the meaning of an event.

Change the focus of a conversation onto more productive paths.

How to distract people off the negative conversations and get them talking about solutions rather than problems.

How your physical body effects your emotional mind

Your emotions are also affected by how you are using your body.

  • How your body language affects how you feel?
  • How to improve your emotional state by improving your physical body

Help others with their emotional intelligence by teaching them the same methods

Teach these methods to others, so that you can become their emotional intelligence mentor

Develop your personal code of conduct.

You can live according to previous programming or...
You can live according to your new choices.

Release your full potential by designing a new personal code of conduct.

Final summary

Finish and leave

The content of the course was very good. It pulled together activities that we subconsciously carry out and put structure and logic on how to use this data in a productive way. The trainer was very professional and all aspects were delivered to the highest level.

Customer Reviews

The Course Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing an exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
    (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

In-House Training Course Pricing and Proposal

This course is also available as a bespoke in-house group training course in the UK and worldwide.

It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies).

This price includes:

  • Full days training
  • Full course training manual
  • Personal written action plans
  • Access to the post course portal
  • Three months free telephone coaching

Contact Us Today

Please call us on +44 020 3856 3008 to discuss your requirements for the in-house training course.

If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 020 3856 3008.

Email your Manager

If you are reading this page with the intention of attending the course, then you may need to 'put forward a case' to a manager who makes the final decision.

So, you may find it beneficial to give your manager this document, which will give all the information needed to make the right decision.

To do this, please enter the manager's email address below and.. take me to your leader!

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Emotional Intelligence (EQ) Training Course Quiz

Emotional intelligence (EI) or emotional quotient (EQ) is the art of controlling the focus of your mind, the physical state of your body, and your actions, so as to create the optimum emotional responses, which are appropriate to the circumstances that face you.

That means you can think of emotional intelligence (EQ) as containing the following seven subsets skills.

  1. Controlling the focus of your mind
  2. Controlling the focus of your conversations
  3. Controlling the state of your physical body during stressful times
  4. Controlling your actions
  5. Understanding your emotional reactions to events
  6. Controlling your interactions with other people, especially during tough times
  7. Applying the principles of emotional intelligence skilfully to others

Before we get into the material, let us do a quick questionnaire that opens the door on each of these seven subsets.

View this page on your computer to complete the quiz!

Score yourself out of 10 for each of the following questions. With 10 representing excellence and 0 representing terrible.

1. Controlling the focus of your mind

To what degree do you consciously think about the content of your own mind? Do you consciously think about your thought processes, or do you just allow yourself to think whatever “pops into your head” without much self-analysis, revision, or control?

Score high for more self-analysis and lower for less self-analysis

2. Controlling the focus of your conversations

In a similar way, to what degree are you aware of the affects your words have on the emotions of others? Do you remain conscious of how the content of your conversations may affect how others feel, or do you tend to say things without considering the likely impact on the emotions of others?

Score higher for emotional sensitivity and lower for being brutally honest

3. Controlling the state of your physical body

To what degree are you aware of your physical reactions to emotional situations. Do you ever consciously control your physical responses to stressful situations or do primitive, fight or flight instinctive reactions kick-in and take over your responses?

Score higher for self-control and lower for instinctive responses

4. Controlling your actions

To what degree do you have self-discipline. Can you make yourself do what you don’t want to do? Can you STOP yourself doing what you really WANT to do, but which you know may be negative in their effects? Or do you tend to do and say things according to your mood in the moment, and then have to mop up the mess later?

Score higher for self-discipline and lower for instinctive actions

5. Understanding your emotional reactions to events

To what degree are you in control of how you feel today. Can you control how you feel on any particular day? Are you able to make yourself happy, from the inside, out?
Or are your emotional states more likely to be determined by how things turn out for you today; or by how other people treat you, or what they say to you ?

Score higher for being self-determined, and lower for being determined by others

6. Controlling your interactions with other people especially during tough times

Are you able to deal with difficult people in a rational, calm and positive manner? Or are there certain people who you find very difficult to deal with?

Score higher for being able to handle difficult people with ease, and score lower for having certain types who tend to upset your equilibrium

7. Applying the principles of emotional intelligence skillfully to others

To what degree are you able to manage the emotions of other people? Do you know how to inspire people towards the positive emotions? Are you able to raise people’s spirits, whenever you want to, by employing certain methods?
Or do you find managing other people’s emotions a very difficult or even an impossible task?

Score higher if you find this easy, or score lower if you find this difficult