Emotional Intelligence (EQ) Training Course - One Day
- Understand why people do the things they do
- How to create positive emotions in yourself and others
- How to handle any negative emotions, (your own and those of others)
- How to change negative situations into positive
- Understanding Emotions as the products of thought
- Take control of your emotions by taking control of your thoughts
- Emotions as the product of the way you use your body
- Read Full Training Course Overview
About this Emotional Intelligence (EQ) Training Course
Emotional intelligence (EQ) training is about understanding why people do what they do, by understanding how their emotions affect their performance.
Our performance is strongly affected by how we feel, emotionally.
- Positive emotions; optimism, enthusiasm, commitment and confidence, tend to produce positive results
- Negative emotions: anger, upset, worry, anxiety, stress, tend to produce negative results
We want to use that understanding to improve the way we think, talk, act, and respond to various work situations.
Our aim is to improve performance by improving our mode of thinking, feeling, communicating, acting and reacting to events.
The course content was very informative and detailed, relatable and useful. Easy to understand and absorb the information as well as enjoyable and entertaining. Will certainly be implementing the methods/rules learnt today in my working and personal environment. The trainer was professional, enthusiastic and understandable. His method of training allowed me to remember/absorb all the details.
Emotional Intelligence (EQ) Training - One Day Course Overview
Day One - Morning
- The Emotional management cycle: How Emotions affect results
- Thoughts: What you say and picture in your mind create your emotions
- Manage your thought and therefore, manage your emotions
- Manage your conversations and affect the emotions of others
- Dissipate negative emotions and replace them with positive
Day One - Afternoon
- Achieve a positive emotional work atmosphere
- Reframe a negative situation into a positive situation
- Change the focus of a conversation onto more productive paths
- How your physical body effects your emotional mind
- Help others with their emotional intelligence by teaching them the same methods
- Develop your personal code of conduct
Available Dates and Locations
In-House Course Available Call us on +44 (0)20 3856 3037 to discuss your requirements or
Please note all our training courses include optional three months FREE telephone coaching to answer any on-going questions.
Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00.
6 trainer-led hours, additional 2-3 via post-course portal independent learning
Our Open Training Courses run in: London, Manchester, Birmingham, Bristol, Maidstone, Scotland, Reading, Dublin, Ireland, Leeds, Luton, Bedfordshire, Cambridge, Milton Keynes, Gloucestershire.
In-house courses can be run in the UK or worldwide to suit you.
The course content was fascinating and very relevant to me. Encouraged me to review my positives and negatives but importantly provided clear instruction on tools and models to enhance my personal and professional development: Brilliant. The trainers presentation was first class, well delivered, informed, relevant and with the right energy and use of language.
Emotional Intelligence (EQ) Training Course Content
Emotional Intelligence (EQ) Training - Day One - AM
Introductions
Introductions
Here is the question we want to answer:
“How can you get the best performance from yourself and others?”
The emotional management cycle
Your emotions tend to show up in your external results.
The process looks like this.
- How negative emotions tend to create negative results.
- How positive emotions tend to create positive results.
Harness the Power of Great Expectations.
How to use the emotional management cycle to your advantage.
Conversation control
Learn to take control of the content of your thoughts and conversations and direct them away from too much talking about:
- The Bad past. Which tends to create emotions of anger and upset
- The Bad future. Which tends to create emotions of fear anxiousness upset and and worry
Target your conversation onto a BETTER FUTURE; which will tend to create emotions of optimism, enthusiasm, motivation and energy.
How to identify the creation of negative emotions at work
Let us look at some examples of what negative language some people have to put up with at work:
- Our Fail-Safe-Method of handling any form of negative emotion inducing language
- How to manage the person who uses words as weapons.
I found the course to be informative and I very much enjoyed the day. The number of delegates allowed for a more personal approach which I found helpful. I have taken away some useful tools to handle difficult and confrontational situations, that can be applied not only in the workplace but in life generally. Having access to the post course portal for further support is also a bonus. I found the course tutor, Chris, to be engaging and would definitely consider attending your courses in the future.
Emotional Intelligence (EQ) Training - Day One - PM
8 Part SMART
Positive emotions are triggered most easily by thinking about our goals for the future.
Therefore, we need to ask people what are their goals for the future.
The role of an emotional manager is to help the team to feel able to achieve goals, the first skill of the leader is to properly set and communicate a valuable goal.
Communication and Body language.
Like it or not, people do judge you partly on appearance.
What they see, is what you’ll get.
Impression management: How you APPEAR to be, will partly determine how you are received.
Posture. Appearance. Touch. Eye contact. Hand and arm gestures. Facial expression. Orientation. Proximity. Scent. Accessories.
Reframe a negative situation into a positive situation.
Shakespeare wrote:
There is nothing either good or bad, but thinking makes it so
Change the meaning of an event and you will change how people feel about it.
How to change the meaning of an event.
Change the focus of a conversation onto more productive paths.
How to distract people off the negative conversations and get them talking about solutions rather than problems.
How your physical body effects your emotional mind
Your emotions are also affected by how you are using your body.
- How your body language affects how you feel?
- How to improve your emotional state by improving your physical body
Help others with their emotional intelligence by teaching them the same methods
Teach these methods to others, so that you can become their emotional intelligence mentor
Develop your personal code of conduct.
You can live according to previous programming or...
You can live according to your new choices.
Release your full potential by designing a new personal code of conduct.
Final summary
Finish and leave
The course content has give me a better insight into the way I would like to be perceived as both a colleague and a manager. The trainer, Chris, came highly recommended and I hope to act on everything he has taught me over the coming weeks, months and years. Thank you.
The Course Training Method
The training method follows this general pattern - the training is very interactive and interesting:
- The trainer gives a clear explanation of the point in question with specific examples.
- Then, the delegates practice by doing an exercise with each other.
- The delegates practice by doing an exercise with the trainer.
- All points are supported with full written notes to take away.
-
Delegates are asked to write down an associated action, for each point made.
(At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).
Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!
Express an Interest
If you feel you would like to attend but cannot yet commit to a secured booking, you can express your interest here.
In-House Training Course Pricing and Proposal
This course is available from just £1,950 +VAT per day as a bespoke in-house group training course in the UK and worldwide.
It has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs. In-House Group training costs from just £1,950 +VAT per day for up to 20 delegates (international training price varies). Plus, hotel accommodation for trainer if necessary. (Premier Inn type: not the Hilton!)
This price includes:
- Quality training delivered by an experienced trainer
- Full days training
- Full colour course handbook
- Preparation work
- Travel costs and time
- Written action plan to take away
- Access to our post course portal
- Access to our on-line leadership and management decision matrix templates and tools
- Plus three months FREE telephone coaching to answer any on-going questions
Contact Us Today
Please call us on +44 (0)20 3856 3037 to discuss your requirements for the in-house training course.
If you want to know more about any other Management Training Courses, or their suitability for you or a colleague, call us on +44 (0)20 3856 3037.
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Emotional Intelligence (EQ) Training Course Quiz
Emotional intelligence (EI) or emotional quotient (EQ) is the art of controlling the focus of your mind, the physical state of your body, and your actions, so as to create the optimum emotional responses, which are appropriate to the circumstances that face you.
That means you can think of emotional intelligence (EQ) as containing the following seven subsets skills.
- Controlling the focus of your mind
- Controlling the focus of your conversations
- Controlling the state of your physical body during stressful times
- Controlling your actions
- Understanding your emotional reactions to events
- Controlling your interactions with other people, especially during tough times
- Applying the principles of emotional intelligence skilfully to others
Before we get into the material, let us do a quick questionnaire that opens the door on each of these seven subsets.
Your Emotional Intelligence (EQ) Training Course Quiz Profile
Here is your Emotional Intelligence (EQ) Training Course Quiz profile.
Your strongest ability:
Your lowest ability:
To develop your own skills, see dates currently available for your to attend this course.
Room for improvement: 100%
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