Emotional Management (EQ) Course - 1 day open course
Course Pricing and Availability
This course is available as an in house group training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Group training costs from £1,850 +VAT per day for up to 20 delegates (international training price varies).
Please view our other popular open courses at venues in: London, Birmingham, Manchester, Heathrow, Central London, Bristol, Cheltenham, Gloucestershire, Leeds, Nottingham and Dubai, UAE.
Please note all our training courses include three months additional FREE telephone coaching.
Course Timings: Start 09:00 - Finish 16:30. Lunch at 13:00, Tea Breaks at 11:00 and 15:00, giving you an opportunity to check emails and make calls.
6 trainer-led hours, additional 2-3 via post-course portal independent learning
About the Course
Emotional intelligence (EQ) training is about understanding why people do what they do, by understanding how their emotions affect their performance.
Our performance is strongly affected by how we feel, emotionally.
- Positive emotions; optimism, enthusiasm, commitment and confidence, tend to produce positive results
- Negative emotions: anger, upset, worry, anxiety, stress, tend to produce negative results
We want to use that understanding to improve the way we think, talk, act, and respond to various work situations.
Our aim is to improve performance by improving our mode of thinking, feeling, communicating, acting and reacting to events.
EQ Course Overview
Day One - Morning
- The Emotional management cycle: How Emotions affect results
- Thoughts: What you say and picture in your mind create your emotions
- Manage your thought and therefore, manage your emotions
- Manage your conversations and affect the emotions of others
- Dissipate negative emotions and replace them with positive
Day One - Afternoon
- Achieve a positive emotional work atmosphere
- Reframe a negative situation into a positive situation
- Change the focus of a conversation onto more productive paths
- How your physical body effects your emotional mind
- Help others with their emotional intelligence by teaching them the same methods
- Develop your personal code of conduct
The content was absolutely as indicated in the overview and more. It has helped me crystalized my thoughts and understand how to be a better manager. The trainer's presentation was particularly good in that Chris used his own experiences to relate the subject matter. This helped me apply the logic in a 'real life' situation.
Emma Charlesworth
Nuwmark Ltd
Customer Reviews
Emotional Quotient (EQ) Course Content
Emotional Intelligence Training - AM
Introductions
Here is the question we want to answer:
“How can you get the best performance from yourself and others?”
The emotional management cycle
Your emotions tend to show up in your external results.
The process looks like this.
- How negative emotions tend to create negative results.
- How positive emotions tend to create positive results.
Harness the Power of Great Expectations.
How to use the emotional management cycle to your advantage.
Conversation control
Learn to take control of the content of your thoughts and conversations and direct them away from too much talking about:
- The Bad past. Which tends to create emotions of anger and upset
- The Bad future. Which tends to create emotions of fear anxiousness upset and and worry
Target your conversation onto a BETTER FUTURE; which will tend to create emotions of optimism, enthusiasm, motivation and energy.
How to identify the creation of negative emotions at work
Let us look at some examples of what negative language some people have to put up with at work:
- Our Fail-Safe-Method of handling any form of negative emotion inducing language
- How to manage the person who uses words as weapons.
I found the course content to be relevant and set out in a clear and logical order. I especially found the decision making matrix to be useful and also the use of Edison's story which was engaging and very interesting. Thoroughly enjoyed it. The trainer's presentation was a very good pace, enough time to think and understand and yet we covered a lot of topics. Everything was explained in clear language.
Ian Knighton
Print Data Solutions Ltd
Customer Reviews
Emotional Intelligence Training - PM
8 Part SMART
Positive emotions are triggered most easily by thinking about our goals for the future.
Therefore, we need to ask people what are their goals for the future.
The role of an emotional manager is to help the team to feel able to achieve goals, the first skill of the leader is to properly set and communicate a valuable goal.
Communication and Body language.
Like it or not, people do judge you partly on appearance.
What they see, is what you’ll get.
Impression management: How you APPEAR to be, will partly determine how you are received.
Posture. Appearance. Touch. Eye contact. Hand and arm gestures. Facial expression. Orientation. Proximity. Scent. Accessories.
Reframe a negative situation into a positive situation.
Shakespeare wrote:
Nothing either good or bad, but thinking makes it so
Change the meaning of an event and you will change how people feel about it.
How to change the meaning of an event.
Change the focus of a conversation onto more productive paths.
How to distract people off the negative conversations and get them talking about solutions rather than problems.
How your physical body effects your emotional mind
Your emotions are also affected by how you are using your body.
- How your body language affects how you feel?
- How to improve your emotional state by improving your physical body
Help others with their emotional intelligence by teaching them the same methods
Teach these methods to others, so that you can become their emotional intelligence mentor
Develop your personal code of conduct.
You can live according to previous programming or...
You can live according to your new choices.
Release your full potential by designing a new personal code of conduct.
Final summary
Finish and leave
The Training Method
The training method follows this general pattern - the training is very interactive and interesting:
- The trainer gives a clear explanation of the point in question with specific examples.
- Then, the delegates practice by doing an exercise with each other.
- The delegates practice by doing an exercise with the trainer.
- All points are supported with full written notes to take away.
- Delegates are asked to write down an associated action, for each point made.
(At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).
Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!
The course content was fascinating, useful and concise. The trainer's presentation was engaging, interesting, funny, inspirational, knowledgeable, respectful, friendly, energetic, highly intelligent and draws on startlingly broad frames of reference.
Keir Ritchie
Imperial College Healthcare NHS Trust
Customer Reviews
Price for open training course
Contact us for open course training availability. Open Course cost includes:
- Full day of quality training
- Tea, coffee and cakes
- Lunch
- Full colour course notes
- Written action plan
- Certificate
- Additional training material by means of monthly updates
- Access to the Post Course Portal
Plus 3 months free telephone coaching
To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.
After the course, how can you to keep the training-momentum going?
We understand that it is important to keep the momentum of the training going, in the weeks after the course. The ideas and methods that you learnt during the course need to be implemented, not just for the two weeks after the course, but for all time!
In order to make that happen, we will give you continued, on-going support after the training course has finished. The support comes in the form of the Post Course Portal.
The Post Course Portal is a web page that contains a review of all the course material, plus the following:
- Newsletters containing training blogs and articles, which will provide you with ongoing training and good ideas, whenever you need them.
- Fun questionnaires that are designed to tease out your strengths and weaknesses and then give you ideas as to how you might improve your performance.
- Decision matrices that will allow you to make decisions and prioritise tasks into the correct order.
- Summary diagrams and mind maps from the course.
- Conflict scripts that give you examples of how the conflict method can be used, in real life situations.
- Free eBook the effective leader manager.
Free Telephone Consultation service for buyers
If you are a manager who is trying to figure out how to take the results from your organisations staff appraisal and training needs, and turn them into a coherent set of training courses, that will meet these needs, in as efficient a manner as possible, then we can help you with our free service.
More...
Price for in house training course
In House Course: from £1,850 +VAT per day (international training price varies) for up to 20 delegates
Please call us on +44 020 3856 3008 to discuss your requirements for the in house training course.
If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 020 3856 3008.
Emotional Intelligence (EQ) Training Course Quiz
Emotional intelligence (EI) or emotional quotient (EQ) is the art of controlling the focus of your mind, the physical state of your body, and your actions, so as to create the optimum emotional responses, which are appropriate to the circumstances that face you.
That means you can think of emotional intelligence (EQ) as containing the following seven subsets skills.
- Controlling the focus of your mind
- Controlling the focus of your conversations
- Controlling the state of your physical body during stressful times
- Controlling your actions
- Understanding your emotional reactions to events
- Controlling your interactions with other people, especially during tough times
- Applying the principles of emotional intelligence skilfully to others
Before we get into the material, let us do a quick questionnaire that opens the door on each of these seven subsets.
View this page on your computer to complete the quiz!
Score yourself out of 10 for each of the following questions. With 10 representing excellence and 0 representing terrible.
1. Controlling the focus of your mind
To what degree do you consciously think about the content of your own mind? Do you consciously think about your thought processes, or do you just allow yourself to think whatever “pops into your head” without much self-analysis, revision, or control?
(Score high for more self-analysis and lower for less self-analysis)
2. Controlling the focus of your conversations
In a similar way, to what degree are you aware of the affects your words have on the emotions of others? Do you remain conscious of how the content of your conversations may affect how others feel, or do you tend to say things without considering the likely impact on the emotions of others?
(Score higher for emotional sensitivity and lower for being brutally honest)
3. Controlling the state of your physical body
To what degree are you aware of your physical reactions to emotional situations. Do you ever consciously control your physical responses to stressful situations or do primitive, fight or flight instinctive reactions kick-in and take over your responses?
(Score higher for self-control and lower for instinctive responses)
4. Controlling your actions
To what degree do you have self-discipline. Can you make yourself do what you don’t want to do? Can you STOP yourself doing what you really WANT to do, but which you know may be negative in their effects? Or do you tend to do and say things according to your mood in the moment, and then have to mop up the mess later?
(Score higher for self-discipline and lower for instinctive actions)
5. Understanding your emotional reactions to events
To what degree are you in control of how you feel today. Can you control how you feel on any particular day? Are you able to make yourself happy, from the inside, out?
Or are your emotional states more likely to be determined by how things turn out for you today; or by how other people treat you, or what they say to you?
(Score higher for being self-determined, and lower for being determined by others)
6. Controlling your interactions with other people especially during tough times
Are you able to deal with difficult people in a rational, calm and positive manner? Or are there certain people who you find very difficult to deal with.
(Score higher for being able to handle difficult people with ease, and score lower for having certain types who tend to upset your equilibrium)
7. Applying the principles of emotional intelligence skillfully to others
To what degree are you able to manage the emotions of other people? Do you know how to inspire people towards the positive emotions? Are you able to raise people’s spirits, whenever you want to, by employing certain methods?
Or do you find managing other people’s emotions a very difficult or even an impossible task?
(Score higher if you find this easy, or score lower if you find this difficult)
Let's go viral!
If you think a friend might enjoy this, please share it with them:
Email this page to a friend