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Improving Your Communication Skills Articles From Our Blog

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    A Six-Step Formula for Great Conversations If you want to have a great conversation with anyone, follow this simple six-step formula. Two basic truths There are two basic truths: Everyone lives with a gap between their current situation and their desired situation. They are always looking for people who can help them close that gap - to move from what they have, to what they want for the future...
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    The Nlp Meta Model

    25 March 2025
    Learn the NLP Meta Model and spot deletions, distortions and generalisations. Ask smart questions, remove confusion and drive clarity at work and in life.
    The NLP Meta Model: Clear Thinking, Clear Communication. The NLP Meta Model is a tool used in Neuro-Linguistic Programming (NLP) to help us understand and clarify the way we think and talk. In daily conversations, people often make mistakes that can lead to confusion or misunderstandings. These mistakes fall into three main categories: Deletions, Distortions, and Generalisations. The Meta Model helps us identify these...
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    How to Develop Self-Confidence

    18 March 2025
    Learn how to build self confidence by reshaping your self image. Apply the RAPID method-five clear steps-to swap doubt for daily certainty and stronger results.
    How to Develop Self-Confidence Many people suffer from self-doubts and want to feel more self-confident, but the question is how. To develop self-confidence, we need to understand that feelings-positive or negative-come from thoughts. Positive thoughts cause positive feelings, and negative thoughts cause negative feelings. So, instead of focusing on feelings, we must focus on thoug...
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Customer Reviews

Here are a selection of reviews for our training courses.

  • This course was very informative, especially around objective language and how to deal with conflicts effectively. The Reason vs Excuse section was also very interesting and useful, as was the wrong box, right box method. The trainer was excellent. Very knowledgeable and approachable.

  • The course content was interesting and I learnt more than expected. Found the course manual useful. The trainer's presentation was really good. Personal examples really help understanding. No preaching, just a relaxed atmosphere.

  • Course content was exactly what was required as as discussed. Some very memorable and useful tools. Excellent presentation skills and in-depth knowledge.

  • The course content contained a number of key tools that I can use with my direct reports and in relation to my own performance. Able to use immediately. The course brought out a number of areas, previously learned, back to the surface. The trainer's presentation was clear, direct and great pace. Managed all delegates expectations well. Positive environment for learning.

  • The course content was very useful and practical, as I can apply the skills gained not only at work but outside of the office environment. The trainer's presentation was excellent. Everything was very clear, easy to understand follow. Chris is very knowledgeable and has very good advice.

  • I found the material very helpful and it can be used in both personal and work life. I believe that I will use many of the subjects that have been covered in the course. The presentation was clear and delivered the information well. I am glad that I had this course with Chris (trainer) and I will recommend my colleagues do take this course as well.