Customer Review

The course content was comprehensive and well put together, providing some very useful through provoking principles. The trainer's presentation: Very good, managed to hold my attention for two days which is very unusual!

Rated 4.6/5, based on 383 reviews.
Customer Reviews

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Assertiveness Skills Training

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Bespoke in house training

This course is also available as an in-house training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Costs from £1,600 +VAT per day for up to 15 delegates.

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What is Assertiveness Skills Training?

Assertiveness is a way of communicating that allows you to make your points in a clear, confident manner, whilst avoiding two twin pitfalls of coming across as, "too pushy", on the one hand, and coming across as, "a push over", on the other hand.

Assertiveness is the "just right amount" of confidence without being pushy.

It is an important skill to master. This course will show you exactly how to master assertiveness.

Course Pricing

One Day Open Course: £400 +VAT per delegate
In House Course: from £1,600 +VAT per day for up to 15 delegates

We currently offer open courses in: London, Birmingham, Manchester, Heathrow, Central London, Bristol, Nottingham and Glasgow, Scotland.

Please note all our training courses include three months additional FREE telephone coaching.

Take our training needs analysis questionnaire to see if this course is suitable for you

About the Course

On occasions, you need to be assertive: Not aggressive, not passive

However, some people find it difficult to achieve the right balance: Essentially there are three levels of communication

  1. Passive communication- when you are too easy going and too compliant- No good
  2. Aggressive communication- when you are threatening or offensive- No good
  3. Assertive communication- when you have the right balance between strength and flexibility

At work you need to be more assertive: NOT passive (too weak), NOT aggressive (too strong)

If you are having trouble getting the balance right, then you may need to come on the training.

Assertiveness Skills Training Objectives

This course will help you:

  1. To help you decide what goals you want to achieve and then be able to explain them
  2. To help you decide how you wish to be perceived and act accordingly
  3. To distinguish the language of criticism from the language of insults
  4. To be able to give constructive criticism to others in an assertive but professional way
  5. To know when to compromise, and when to stand firm
  6. To be assertive , how to use your body language and voice correctly
  7. To know when to give ground, and when not to.

Very detailed and interesting. The trainer's presentation: good, with time for questions.

Customer Reviews

Assertiveness Skills Course Content

Assertiveness Skills Training - AM

Introduction: Outline of the course.

Six principles of personal effectiveness: In order to be assertive you must work on yourself.

Notes on the use and misuse of humour.
Humour can be good. But humour is not always good. It can be the cause of trouble.
How to use and how not to use humorous comments.

Personal standards. How do you wish to be perceived? Decide and then act accordingly.

Goals; SMART Targets.
Assertive people are goal focused. They know what they want.
If you wish to be more assertive, then you should develop your sense of goal focus.
Specific. Measured. Achievable. Realistic. Time limited.

How to make your language more specific and more meaningful.
The use of numbers in order to make yourself clearer.

All assertive people can explain their ideas in definite terms.
If you want to be more assertive, then you need to be able to define your key concepts.
How to define your key concepts and most important ideas.
Learn our unique C.G.4D. method to explain your meaning.

The difference between being critical and cynical.
You need to be critical sometimes; but never cynical. What is the difference?

The difference between affirmative and negative language.
You need to be more affirmative than you are negative.
Notes on how to be more affirmative.

Embedded commands.
Every word creates a picture in the mind. But are your words creating the best pictures in the mind?
Embedded command is a form of accidental error of language (e.g. saying 'don't worry' will cause people to worry)

Summary of the morning session

Your personal Assertiveness action plan.

Lunch break

Assertiveness Skills Training - PM

Four ways to approach conflict situations:

  • Rationally assertive: the proper method.
  • Emotional and angry: the wrong method.
  • Emotional and upset: another wrong method.
  • Avoidance: another wrong method.

Learn the difference between “identity statements” and “behavioural statements”.

Learn the difference between “objective” and “subjective” language.

To be assertive you should use “behavioural statements” and “objective language”.

To be assertive you should not use, identity statements and subjective language.

The use of the “wrong box / right box” technique.
The difference between “reasons” and “excuses” and what policy you should have to each one
If the other person gives you reasons, then you should negotiate.
If the other person gives you excuses, then you should not negotiate.
The difference between the “future why” and the “historic why” question.
Don’t get bogged down talking for too long about the past.
Do take the conversation into the future. Talk about what you want to happen next.
Learn my magic phrase, “Instead of that, in future, would you please…… (Plus your affirmative request).”

The assertive use of body language

  • Posture: How you should use your body posture.
  • Hand gestures: How you should use your hands and arm gestures.
  • Eye contact: How much eye contact you should use.

The assertive use of voice tones

  • Deeper tones: give you more authority.
  • Louder tones: give you more confidence.
  • Slower pace: give you more gravitas.

Notes on the proper use of praise and appreciation.

Praise is powerful: The proper use of praise to reinforce the change.
The absence of praise and appreciation is often the cause of bad feelings.
To get the best from others, you must praise and appreciate them for the behaviours you want to see repeated.

Final summary and action planning.

The Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
  6. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Extremely useful , will help me develop in my new role, providing me with tools to deal with situations as they arise. The trainer's presentation: Very good, each section explained thoroughly.

Customer Reviews

Price for open training course

You are able to book this course online today.

The open training course costs only £400 +VAT per delegate . For this price we provide:

  • Full days quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Access to the Post Course Portal:
    • Audio download of 'The Effective Leader Manager' programme
    • Access to DVD downloadable training courses:
      • Conflict Management
      • Time Management
      • Stress Management
      • Interview Skills
      • Accelerated Learning
    • Free eBook 'The Effective Leader Manager'
    • Free training needs analysis, with personalised development action plan based upon results

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Price for in house training course

In House Course: from £1,600 +VAT per day for up to 15 delegates

Please call us on 01452 856091 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 01452 856091.