Customer Review

Training course content: Really helpful. I will use the wrong + right box, along with negotiating skills points. Trainer’s presentation: Very easy to understand. Clear explanations

Rated 4.6/5, based on 405 reviews.
Customer Reviews

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Assertiveness Skills Training

Book Online Now, or Call Us +44 1452 856091

Bespoke in house training

This course is also available as an in-house training course in the UK and worldwide. We can tailor the content to fit your specific needs.
Costs from £1,600 +VAT per day for up to 15 delegates.

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What is Assertiveness Skills Training?

Assertiveness is a way of communicating that allows you to make your points in a clear, confident manner, whilst avoiding two twin pitfalls of coming across as, "too pushy", on the one hand, and coming across as, "a push over", on the other hand.

Assertiveness is the "just right amount" of confidence without being pushy.

It is an important skill to master. This course will show you exactly how to master assertiveness.

Course Details

One Day In House Course: from £1,600 +VAT per day for up to 15 delegates

This course is currently only available as a bespoke in-house training course. Please view our other popular open courses at venues in: London, Birmingham, Manchester, Heathrow, Central London, Bristol, Nottingham and Glasgow, Scotland.

Please note all our training courses include three months additional FREE telephone coaching.

Take our training needs analysis questionnaire to see if this course is suitable for you

About the Course

On occasions, you need to be assertive: Not aggressive, not passive

However, some people find it difficult to achieve the right balance: Essentially there are three levels of communication

  1. Passive communication- when you are too easy going and too compliant- No good
  2. Aggressive communication- when you are threatening or offensive- No good
  3. Assertive communication- when you have the right balance between strength and flexibility

At work you need to be more assertive: NOT passive (too weak), NOT aggressive (too strong)

If you are having trouble getting the balance right, then you may need to come on the training.

Assertiveness Skills Training Objectives

This course will help you:

  1. To help you decide what goals you want to achieve and then be able to explain them
  2. To help you decide how you wish to be perceived and act accordingly
  3. To distinguish the language of criticism from the language of insults
  4. To be able to give constructive criticism to others in an assertive but professional way
  5. To know when to compromise, and when to stand firm
  6. To be assertive , how to use your body language and voice correctly
  7. To know when to give ground, and when not to.

Training course content: Very thorough, clear and I have a lot more understanding about communication and behaviour techniques. Trainers presentation: Excellent.

Customer Reviews

Assertiveness Skills Course Content

Introduction: Outline of the course.

Assertiveness is an emotion. And all emotions are a product of your thinking.

In any situation how you feel about it will determine how you react, how you feel will change what you say and how you say it.

  • If you feel weak and non-assertive, then you will act accordingly and gain poor results.
  • If you feel confident and assertive, then you will act accordingly and gain good results.

Your thoughts become a self-fulfilling prophecy.

How to manage your thoughts and therefore how your mange your emotions so as to feel strong in the face of a difficult person.

What not to focus your mind on:

  1. Do not imagine yourself losing. Do not imagine failure. If you imagine these things, you will feel weak, beaten and defeated even before you start.
  2. Do not keep thinking about what has already gone wrong. No need to keep replaying the tapes of past encounters.
  3. Don’t worry too much about what the other person may be thinking about you. Don’t try to constantly mind read other people’s reactions to you. Too much self-consciousness will hamper your self confidence and will cause you to be too cautious.

Four ways to approach conflict situations:

  • Rationally assertive: the proper method.
  • Emotional and angry: the wrong method.
  • Emotional and upset: another wrong method.
  • Avoidance: another wrong method.

Learn the difference between “identity statements” and “behavioural statements”.

Learn the difference between “objective” and “subjective” language.

To be assertive you should use “behavioural statements” and “objective language”.

To be assertive you should not use, identity statements and subjective language.

The use of the “wrong box / right box” technique.

The difference between “reasons” and “excuses” and what policy you should have to each one

If the other person gives you reasons, then you should negotiate.

If the other person gives you excuses, then you should not negotiate.

The difference between the “future why” and the “historic why” question.

Don’t get bogged down talking for too long about the past.

Do take the conversation into the future. Talk about what you want to happen next.

Learn the magic phrase, “Instead of that, in future, would you please.... (Plus your affirmative request).”

The assertive use of body language

  • Posture: How you should use your body posture
  • Hand gestures: How you should use your hands and arm gestures
  • Eye contact: How much eye contact you should use

The assertive use of voice tones

  • Deeper tones: give you more authority.
  • Louder tones: give you more confidence.
  • Slower pace: give you more gravitas.

Notes on the proper use of praise and appreciation.

Praise is powerful: The proper use of praise to reinforce the change.

The absence of praise and appreciation is often the cause of bad feelings.

To get the best from others, you must praise and appreciate them for the behaviours you want to see repeated.

Practice scenarios.

We will run four practice senarious and you will have the opportunity to practice using the methods.

Final summary and action planning.

The Training Method

The training method follows this general pattern - the training is very interactive and interesting:

  1. The trainer gives a clear explanation of the point in question with specific examples.
  2. Then, the delegates practice by doing an exercise with each other.
  3. The delegates practice by doing exercise with the trainer.
  4. All points are supported with full written notes to take away.
  5. Delegates are asked to write down an associated action, for each point made.
  6. (At the end of the day, we have about twenty such actions, from which the delegates choose six which are the most personally meaningful).

Note: we do not believe in placing people in any situation of embarrassment by demanding that they 'perform' in front of the whole group. So you can relax: come on this course and be at ease; ready to learn new skills!

Course content: Very comprehensive, as advertised in introduction. Trainer's presentation: Excellent approach - direct and to the point.

Customer Reviews

Price for open training course

Contact us for open course training availability. Open Course cost includes:

  • Full days quality training
  • Tea, coffee and cakes
  • Lunch
  • Full colour course notes
  • Written action plan
  • Certificate
  • Access to the Post Course Portal:
    • Audio download of 'The Effective Leader Manager' programme
    • Access to DVD downloadable training courses:
      • Conflict Management
      • Time Management
      • Stress Management
      • Interview Skills
      • Accelerated Learning
    • Free eBook 'The Effective Leader Manager'
    • Free training needs analysis, with personalised development action plan based upon results

Plus 3 months free telephone coaching

To answer any on-going questions, you will also receive email and telephone support from your trainer after you have attended the course. Whilst you are implementing what you have learned we will be there to help you if you need us for advice, guidance and coaching.

Price for in house training course

In House Course: from £1,600 +VAT per day for up to 15 delegates

Please call us on +44 1452 856091 to discuss your requirements for the in house training course.

If you want to know more about any Management Training Course or their suitability for you or a colleague call us on +44 1452 856091.