What are the Factors of Effective Communication?
What are the factors of effective communication?
The factors of effective communication are:
- Clear thought.
- Specific words.
- Empathetic listening.
- Positive intentions.
Clear thought.
We communicate thoughts. So, the precondition of effective communication is clear thought. The rule my granny used to tell me was, "Think before you speak!".
Don't just say whatever pops into your head, without thinking about its possible consequences.
Before you speak, ask yourself, "What specifically do I really mean, and what is the best way to say it?"
Specific words.
Any thought can be expressed in multiple ways. The rule to remember is to choose specific words, over vague or ambiguous words.
Don't say, "See you later", instead say, "See you at three o clock, tea break"
Don't say, "He was unprofessional", instead say, "He swore in the meeting, in front of clients."
In relation to communication, clarity is a virtue, vagueness is a vice.
Empathic listening.
Humans are egocentric; we all tend to see the world from our own perspective. Empathetic listening means being willing to drop our own ego and temporarily see the world as another person. Try to see things from the other's perspective. You don't have to agree with other people, but you should try to at least understand them. And that requires empathy.
Positive intentions.
To do well in life, we need to gain the willing cooperation of others. In order to gain their WILLING cooperation, operate from a moral base of "positive intention".
In relation to others, there are three positions you can take:
- You could try to ADD VALUE to them.
- You could NOT try to add value to them. (You leave them unmoved).
- You can try to devalue them.
Effective communication comes from actively trying to add value to the lives of others.
Never do or say anything that is intended to devalue others.
Try to do more than leave people untouched by your words.
Try to lift people's spirits, and make them feel better about the current situation, by communicating to them with a positive intent.
Communication Skills Training
If you would like to learn more about communicating effectively, please take a look at our Communication Skills Training Course - available as an open course, live online training or in-house training.
About the Author: Chris Farmer
Chris Farmer is the founder of the Corporate Coach Group and has many years' experience in training leaders and managers, in both the public and private sectors, to achieve their organisational goals, especially during tough economic times. He is also well aware of the disciplines and problems associated with running a business.
Over the years, Chris has designed and delivered thousands of training programmes and has coached and motivated many management teams, groups and individuals. His training programmes are both structured and clear, designed to help delegates organise their thinking and, wherever necessary, to improve their techniques and skills.
Blogs by Email
Do you want to receive an email whenever we post a new blog? The blogs contain article 5-10 minutes long - ideal for reading during your coffee break!
Further Reading in Communication - Clear Communication
-
Advanced Communications Skills
Advanced Communications Skills Advanced Communications Skills - Choose your words carefully Mr Bond, they may be your last! It is possible to mess up BIG TIME, in the blink of an eye, by the clumsy use of language. Words have power. This power can make you more successful or it can...
Read Article > -
Six Step Formula for Investigative Interviews
Managers are often required to conduct interviews to obtain information that may be needed as evidence in court. Therefore it is essential that interviews are professionally conducted.
Read Article > -
Think Before You Speak
Did you see the upset that Donald Trump caused last week with his ill-thought-out words about COVID-19, in front of the world's media? This is a great example of why you should always think before you speak.
Read Article > -
Why we love logic
To be successful and achieve your goals, you must act on logic and be rational when dealing with people.
Read Article > -
Delivering Effective Customer Service
Customers are more demanding and less tolerant of poor service than they used to be. Therefore, it is essential that your organisation gives customer service great importance, and that staff are suitably trained in the key customer service skills.
Read Article >
Looking for Communication Skills Training?
If you're looking to develop your Clear Communication Skills, you may find this Communication Skills Training Course beneficial:
Open Training Course Pricing and Availability
Next Open Course Starts in 4 days, London - Central, places available