Established, since 1997, leading UK based training provider.
Handling Difficult People Training

Handling Difficult People Training Course - 1 Day

We all need to handle difficult people; those who consistently do and say the wrong things. But many find handling difficult people is challenging.

This Handling Difficult People Training course will show you how to find the right balance, between appearing too aggressive and appearing weak-willed and ineffective, when dealing with difficult people.

This course will leave you empowered to deal with even the most problematic people in a clear, rational, positive and professional way.

Background banner image for Handling Difficult People Training

Handling Difficult People Training Availability, Pricing and Course Dates

If you have any questions, please phone us (020 3856 3037) or send us a message.

Live Online Virtual Training

£350+VAT per delegate

Open Course (Face-to-Face)

£450+VAT per delegate
(Early Bird Offers Available)
  • Delivered at venues around the UK
  • Open Course Timings are: 9am - 4.30pm
  • If you arrive earlier than 9am, there is coffee / tea waiting for you.

Bespoke Training (In-House or Live Online)

£1,950+VAT per training day
(International Price Varies)

In-House training has been designed to provide a similar experience to our open courses, however we can tailor the content to fit your specific needs.

Plus, hotel accommodation for trainer if needed (Premier Inn type: not the Hilton!)

We are able to train in your timezone.

All our training includes:

  • A full day of quality training, delivered by an experienced trainer
  • Total of 6 CPD training hours (9am - 4.30pm), plus an additional 2-3 via post-course online independent learning.
  • Full digital interactive course notes
  • Training certificate
  • Access to additional free training material after the course via our post-course portal
  • 3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

What is Handling Difficult People Training?

Sometimes you need to handle people who you may find difficult; rude, aggressive, lazy or disruptive. They may be customers, colleagues, or members of the public.

You need to manage these people, but you may not know how.

This one-day training course will show you how to adapt your communication style, as well as your emotional response.

The information you learn on this course will empower you, by showing you how to find the right words, leaving you clear, rational, positive and professional.

You will learn how to resolve issues, quickly, calmly and without fuss.

Contact Us Today

If you want to know more about this course, or any other Management Training Courses, or their suitability for you or a colleague, call us on 020 3856 3037 or make an enquiry online.

Customer Reviews

4.9/5 Our Handling Difficult People Course is rated based on 484 reviews. More Customer Reviews >
The course was intense but manageable. Covered the subject, incorporating additional elements that made the understanding of subject matter easier to apply to work place or home. The trainer was excellent, clear, smoothly moved into next subject... [Read More]
The course was very educational. Lots of information with clear objectives. I liked the course handbook as I can digest at home. The trainer presented very well, with good humour. Very clear views on positive attitude and time management.

Handling Difficult People Training Course Overview

This course is divided into four parts:

Part one. Self-assessment of your own communication style, and how do you come across to others?

Part two. We focus on difficult people who disagree with everything, or who are disruptive and strong. We will show you special techniques to handle intelligent, articulate, but difficult people.

Part three. We focus on a different kind of difficult person; those who behave badly. They swear, they break rules, lose their temper, they bully, intimidate, manipulate and may be lazy. You will learn how to deal with this type of difficult person.

Part four. Why it is important to finish every interaction on a positive note.

When you have learned to master and apply the skills you learn on this course you will find, to your delight, that there are fewer difficult people in the world.

Learning Outcomes:

  • Handle people who do not do the right thing
  • Manage your emotions, so you stay in control
  • Nip problems in the bud, so they don’t get out of hand
  • Learn when to compromise and when to stand firm
  • Negotiate solutions, rather than argue about blame
  • Boost your self-confidence and assertiveness skills
  • Use positive feedback, as a way to change people

Handling Difficult People Training Course Details

Click a topic to read more about it.

Morning Session

Afternoon Session

Handling Difficult People Training FAQs

Click a topic to read more about it.

Companies We've Trained

Related Articles from our Conflict Management and Handling Difficult People Blog

How to Deal With Difficult Employees

17 November 2021 How to Deal With Difficult Employees Thumbnail

Whether difficult employees disagree with our current plan, or their behaviour is challenging, they should be treated according to the principles of reason. We examine the steps that should be taken when dealing with difficult people.

Continue Reading >

Dealing With Difficult Behaviour At Work

25 October 2019 Dealing With Difficult Behaviour at Work Thumbnail

Every organisation has people who are difficult to work with. Handling these people can be challenging, but taking the time to learn how to deal with difficult people is worthwhile and will make your working environment a better place for everyone.

Continue Reading >

How to Manage Bullying In the Workplace

7 December 2018 How to Manage Bullying in the Workplace Thumbnail

If your job is to manage people, then it is highly likely that you will have to handle alleged bullying incidents. Here are some guidance notes on how to manage bullying.

Continue Reading >

De-Escalation Skills

16 October 2018 De-escalation Skills Thumbnail

De-escalation of a difficult situation is vital, in order to avoid it becoming a crisis or conflict. Take a look at these de-escalation techniques you should master that will allow you to take control of a situation and defuse a potential conflict.

Continue Reading >