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Dubai Leadership and Management Training Course Outline

This powerful 2-day Dubai leadership and management training course contains brand new methods that you have never seen before. This course is designed to give you special methods to enable you to get the best from yourself and the rest of the team.

The most beneficial part of this course was learning how I can better achieve my objectives and work to resolve conflicts. The trainer's presentation was excellent, great subject knowledge and ability to change course as questions were asked in order to give us answers to specific questions.

Customer Reviews

Dubai Leadership and Management Training - Day One - AM

Introductions

The six primary virtues - Clarity, Reason, Positive Emotion

Introduction: The six key skills of leadership.

The six most important leadership-management skills sets.

  1. Clear goals.
  2. Clear communication.
  3. Rational planning
  4. Rational conflict management.
  5. Inspire yourself.
  6. Inspire others.

How do you get the best from yourself and others?

Answer: Develop these six leadership-management abilities; the ability to:

  1. Set and achieve your goals.
  2. Communicate with more clarity, confidence and persuasiveness.
  3. Properly plan, prioritise, prepare and delegate your work.
  4. Properly manage difficult personalities and conflict situations
  5. Motivate and inspire yourself so that you feel strong and confident even during tough times.
  6. Learn to motivate and inspire others and create a productive work-atmosphere.

Let us take each of these leadership-management abilities in turn.

The Primary leadership and management is become a goal focused individual

  • Goal Focused people focus on the goal until it is achieved
  • Perfect your ability to communicate your goals
  • Set the goal using the Eight Part SMART method
  • Decide how you want other to perceive you, and act accordingly

Notes then practice exercises.

The second quality of leadership and management is clear communication.

  • Learn how to communicate with clarity
  • Leadership requires accurate language.
  • You need clear explanations of your most important ideas
  • Clarity is a virtue. Vagueness is a vice
  • Speak about what you can do, not what you cannot do
  • Ask the right questions to gather the most information
  • Don’t give negative commands: Give positive commands!
  • Practical exercises for the delegates to learn new skills

Summary and actions

Dubai Leadership and Management Training - Day One - PM

Conflict Management Training

Conflict is inevitable because people disagree.

Mishandled conflict situations can quickly become very costly.
Therefore, it is important to handle conflict quickly.

You need to develop excellent skills as a conflict manager.

Use reason and logic to resolve conflict; not emotions such as anger or upset.

Know when to compromise and when to stand firm

Proper conflict management requires that you: -

  • Protect their pride or "self-concept"
  • Tell them exactly what is wrong in factual, non-emotional terms
  • Tell them the corrective action
  • Be objective and specific, not emotional and opinionated
  • Distinguish between reasons and excuses and have a different policy for each
  • Get the timing right
  • Get your body language right
  • Get your voice tones right

Ten tips for constructive conflict management

Leadership Training Summary

Practical exercises for the delegates to learn skills

Summary of day one

The course content was great, so helpful, giving me new skills and how to plan to succeed. The trainer explained very well, clear and concise with good advice and training I won't forget. Thank you.

Customer Reviews

Dubai Leadership and Management Training - Day Two - AM

Productive Zone - Higher value, not yet deadline driven, The key zone.

Crisis Zone - Higher value, Higher deadline pressure, Crisis management. Fruitless Zone - Lower value, Gossip, Office politics, Pity parties. Busy Zone - Lower value, But deadline driven, Busy but non-productive.

Time Management - Q1 Crisis, Q2 Productive, Q3 Busy, Q4 Fruitless

Time management training

Ask yourself: What is the most VALUABLE use of your time, right now?
Use the two principles of "deadline pressure" and "value" as key indicators.

  • Q1 Crisis zone
  • Q2 Productive zone
  • Q3 Busy zone
  • Q4 Fruitless zone

Distinguish between being "Busy" and being "Productive"

Handling the three time wasters S.O.S.

  • S = Self – Own bad habits
  • O = Others - Other people’s bad habits
  • S = Systems- Inefficient work systems

How can you improve your own habits, other people and poor systems so that they don’t waste your time?

  • Delegation- Maybe you can delegate your way out of trouble.
  • Good reasons to delegate
  • Bad reasons to delegate

How to delegate- Use the 8 Part SMART model.

Why people who should delegate – often don't delegate

Prioritisation: Put things into the correct order of importance.

Manage your priorities by means of a decision matrix.
Answer the question: What is the most valuable use of my time right now?

The 80/20 principle and how you can use it in time management.

The Pareto time management principle states that 80% of the value comes from 20% of the causes.
80% of the value of the interruption will be in 20% or less of what they say.

Manage the interruption using the "Pareto question"

How to manage incoming emails

We will discuss how you can get the best from emails. Emails can be a distraction. How to minimise the problem.

Practical exercises for the delegates to learn skills

Dubai Leadership and Management Training - Day Two - PM

Positive mental attitude training and how it affects tangible results.

Your attitude affects your results.
Leadership and management requires that you are able create and sustain a positive mental attitude in yourself, the team and your customers.

Emotional management

How to deal with negative emotions: Fear, anger, or anxiousness.

How to generate positive emotions: Enthusiasm, confidence, optimism and energy.

Fix your mind onto the present moment and onto your goals and - mentally - look forwards

Smart Purpose, Plan, Action, Feedback, Change

The self-fulfilling prophecy

  1. Control the content of your mind
  2. Control the content of your conversation
  3. Control the content of their conversation

How to generate more energy

Energy is defined as the capacity to do work

Some people don't have sufficient energy to properly do their work.

How to generate more energy.

The EDISON success formula

All successful action can be described by the following five concepts: Purpose, Plan, Action, Feedback, Change.

  1. Purpose: is the goal
  2. Plan: is how you intend to achieve the goal
  3. Action: is the implementation of the plan
  4. Feedback: is the results you obtain from your actions
  5. Change: is the adjustment in the plans and actions, based on the feedback results you are getting

Negative feedback is part of the success formula.

But negative feedback should be seen as constructive criticism.

There are differences between:

  • Negative feedback
  • Derogatory insult

In order to inspire others, get them hooked on the above five-part success formula.

  • Know your outcome
  • Formulate your best plan
  • Take action
  • Gather feedback. Both positive and negative
  • Make progress by continually adapting and evolving

Recognise that the success formula is a continuous process

Failure formula is the opposite formula

  • Indecision or unclear targets
  • No written plan - wing it
  • Procrastination - put it off
  • Become disheartened in the face of set-backs and disappointments
  • Stand still. Practical exercises for the delegates to learn skills

Leadership Training - Final Summary

How will this management training help you to get the best from yourself and others?

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Although I was cynical prior to the course, I found the course very rewarding and informative. An interesting two days, of great value. The trainer's presentation was exceptionally good.

Customer Reviews