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What Knowledge and Skills are Needed by a Manager?

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Posted 03 July 2014 by Chris FarmerChris Farmer

Personal Development Courses

We offer both:
• Bespoke in-house training.
These can be tailored to your specific needs.
• Open training courses at locations near you.
You may find the following will help you with the development your leadership and management skills training.

What knowledge and skills are needed by a manager?

You may recently have been made a team leader or team manager. You may have been with your current employer for some time now, and over that time the organisation has grown in size, and so has your team.

As the number of people in the team has grown, it has become necessary for a team leader to be appointed to manage the team as a whole. Since you have been here for a long time you were an obvious choice to fill the role of manager. But now you need to manage people.

And people are not easy to manage.

So now you may need some additional training on how to manage people and manage their tasks.

Training on how to manage people and manage their tasks

In order to fulfil the role of leader, you need to develop some additional soft skills training.

These soft skills are as follows.

  1. The ability to manage other people's moods and emotions.
  2. The ability to manage your own emotions.
  3. The ability to set achievable goals.
  4. The ability to communicate clearly without too much risk of a misunderstanding.
  5. The ability to handle conflict.
  6. The ability to manage priorities and time.


Let us say a word on each one of these management skills in turn.

1. The ability to manage other people's moods and emotions

Have you noticed that people are emotional creatures?

If you are a manager you need to know how to do two things relating to emotions.

  1. You need to know how to avoid triggering negative emotions in the minds of your listeners.
  2. You need to know how to purposefully trigger positive emotions in the minds of your listeners.

You need to know something about how to speak and act in order to create and sustain a positive attitude in the minds of the others in the office.

But before you can do that, you need to be able to .................

2. Manage your own emotions

You would agree that you could only manage the emotions of others, if and only if, you know how to manage your own emotions. You need to be able to manage your own mind and mood, before you can be qualified to manage the minds and moods of others.

Again there are two subsets:

  • You need to know how to avoid falling into negative states of mind such as anger, fear, bitterness and revenge.
  • You need to know how to purposefully trigger positive emotions in your own mind, such as; optimism, enthusiasm, ambition, confidence and energy.

One of the ways to create and sustain a positive atmosphere is to .................

3. Set achievable goals

Optimism, ambition, and enthusiasm are all the product of goals. If you set goals then you have something to be enthusiastic about. If you have no goals there is no reason to be enthusiastic.
If you have no goals there is no reason to be optimistic or ambitious or focused or organised.
The creation of goals and the commitment to achieving them is the hallmark of a positive mind set.

So all good managers are goal orientated.

Once you have a goal, you need .................

4. The ability to communicate clearly without too much risk of a misunderstanding

Having a goal is only part of the story. Now you need to communicate the goal to the others in the team. Preferably without any misunderstanding.
In order to avoid misunderstandings you may need to brush up on your communication skills.
You may need to improve the way you express your meanings, so that there is no sign of ambiguity, vagueness or any risk of misinterpretation.

Clear, accurate and brief communication.
That is what we want from you.

Question: how would you rate your powers of verbal expression?

Are you able to communicate clearly, without misunderstandings, or not?
Warning. If you fail to communicate clearly, you will trigger conflicts within the team.

So you may need extra coaching on .................

5. The ability to handle conflict

Miscommunication, misunderstanding means that there will be conflicts in the team. And when conflicts occur, the manager needs to be able to deal with them quickly and efficiently.
The manager needs to be able to resolve conflicts according to rational principles; NOT through displays of high emotion.
The manager needs to be able to resolve conflicts according to rational principles; NOT by avoiding the conflict and hoping that things will sort themselves out.

Questions: in relation to conflict are you:

A rational conflict manager?

  • Or have you got previous convictions for getting angry and saying too much?
  • Or have you got previous convictions for getting upset and tearful?
  • Or have you got previous convictions for running away from conflict?

You need to be a rational conflict manager.

Once you have sorted out your conflicts you can get on with work priorities.

6. The ability to manage priorities and time

The final management subset is the ability to handle time management issues.

Time management is the essence of good management.

Time management subsumes many subsets such as:

  • Prioritisation
  • Planning
  • Preparation
  • Delegation
  • Decision making

You need to be good at all of the above.

Question: are you good at Prioritisation. Planning. Preparation. Delegation. Decision making.
If not you may need some more training.

If you feel you would benefit from training that covers all six areas:

  1. Managing other people moods and emotions.
  2. Managing your own emotions.
  3. Setting achievable goals.
  4. Communicating clearly without too much risk of misunderstanding.
  5. Handling conflict.
  6. Time management.

Then please follow this link to the two day management course

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