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Using People Management Skills

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Posted 02 June 2011 by Chris FarmerChris Farmer

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You may find the following will help with your Teamwork skills training.

Using People Management Skills

Management skills training

Life can be confusing

Every day you are bombarded by a confusion of ideas, information and questions.
As a business manager you need to be able to sort out the confusion.
In order to sort out confusion, you need to be able to sort things into different sets: different categories of things.
And then, once things are in their correct category, you need to be able to differentiate them, one from the other.

It is important to be able to distinguish between "similar-but-different" things.
This fact is true in both nature and in business

You have to be able to distinguish between:

  • A toadstool and a mushroom
  • A cat from a lion
  • A predator from a friend
  • Food from poison

You need to be able to:

  1. Sort things into the correct categories
  2. Then sort within the categories, the "similar -but -different" things

As a simple example:

You sometimes need to sort your socks that come out of the washing machine in a jumbled heap, mixed with pants and tights: the socks are similar to each other but different from the other things, AND each pair has its own uniqueness that separates it out from the others.

In order to make sense of anything you must be able to do two things

  1. Put things into general classes (i.e. Socks in one pile, pants in another pile)
  2. Then distinguish between similar things within one class (sort out the socks into pairs)

Technically the process is called

Integration and differentiation

  1. Integration is putting things into sets
  2. Differentiation is sorting out things within sets

In business there are many ideas which need to be differentiated

They are similar but NOT the same, as other ideas.

It is important not to confuse the meaning of the following concepts.

  1. Reason vs. excuse
  2. Opinion vs. fact
  3. Goal vs. wish
  4. Stubborn vs. determined

Let us differentiate between them:

Reason vs. excuse

Is there a difference between a reason for not doing something and an excuse for not doing something?
There is isn't there?

What is it?

Exercise:

Differentiate the difference between a reason and an excuse, for not doing something.

Question:

What would happen to the person who could not or did not differentiate between these two concepts?

Opinion vs. fact

Is there a difference between an opinion and a fact?

What is it?

A fact is an objective self-evident element of reality: as revealed to you by your five human senses:

Examples of facts:

  • The redness of a tomato is a fact
  • The sound of music being played, is a fact

An opinion is your "subjective judgement" of the facts

Example:

  • "Tomatoes are nice", is an opinion
  • "The Sound of Music is a bad film" is an opinion

Question:

What would happen to the person who does not differentiate between these two concepts?

They think that all their "opinions" are the equivalent of "facts".
They say things like: "It is a fact that the sound of music is a bad film".
Do you know anyone who thinks their opinions are facts?

Goal vs. wish

Is there a difference between a goal and a wish?
There is isn't there?

What is it?
Differentiate the difference between a goal and a wish
A wish is the product of your imagination, without reference to realistic constraints.

A wish could be anything:

  • I wish I could live forever!
  • I wish I had x ray eyes
  • I wish I could have three wishes!

A goal is the product of your intellect that does take account realistic constraints.

Goals are more tangible and realistic

  • I have set the goal to run a half marathon
  • I have set the goal to make twice as many sales this year than last year

Stubborn vs. determined

Is there a difference between stubborn and being determined

What is it?
Differentiate the difference between being stubborn and being determined
On my course, one delegate, Susanne, said it like this:
"A determined person is determined to DO something; a stubborn person is determined NOT to do something"

I said what do you mean?
She said "A determined person is determined to DO something: to keep changing the plan until she achieves her goal, whereas a stubborn person is determined NOT to change even though his plan obviously is not working".

Every day you are bombarded by a confusion of ideas, information and questions.

Conclusion

As a business manager you need to be able to sort out the confusion.

It is important to be able to distinguish between "similar -but -different" things.

If you use words the same way that I do you will perceive:

  • Reasons to be preferable to excuses
  • Facts to be preferable to opinions
  • Goals to be preferable to wishes
  • Determination to be preferable to stubbornness

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