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​Team Leader Training Courses

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Posted 03 September 2013 by Chris FarmerChris Farmer

Personal Development Courses

We offer both:
• Bespoke in-house training.
These can be tailored to your specific needs.
• Open training courses at locations near you.
You may find the following will help with the training of your team leaders and managers.

Team leader training courses

The Team leaders are the key people in your organisation.

Why?

Because the team leaders are the ones who, ultimately, implement the grand schemes, plans and policies that are set out by the more senior managers, and the owners. The team leaders are the ones on the ground, overseeing and organising the work that will make, or break, the organisation.

If the team leaders' performance is good, then the plan will be implemented effectively and good progress will be made.

If the team leaders' performance is not good, then the plan will be poorly implemented and progress will be spasmodic, at best.

The term "Team leaders' performance", what does that mean?

The team leaders' performance refers to the team leaders' ability to coordinate the efforts of the other members of the team: inspire them to act as a unified group, in an efficient and harmonious operation; each individual worker doing his-or-her part that contributes to the overall successful attainment of the goal.

Remember that the team leader is primarily responsible for three things.

  1. Planning the implementation of the strategic plan.
  2. Overseeing and monitoring the work, as it is being done.
  3. Creating and sustaining a cooperative and productive work atmosphere within the ranks of the team.

In addition, to the above major responsibilities, the team leader has a myriad of other lesser duties and obligations.

  • The team leader acts as a channel for information and feedback in both directions: information from the shop floor up to higher management; and information back from the higher management to the shop floor.
  • The team leader is the interface between the workers and the management.
  • In addition the team leader is often the first point of contact for complaints and problems with customers, members of the public, and suppliers. If anything goes wrong, a customer is likely to say, "I want to see the manager" and that usually means the team leader.

Leadership Training - The Effective Leader Manager

Leadership Training - The Effective Leader Manager

As the team leader or manager, you know that, on the technical level, you are very good. In your role as an effective and inspirational leader-manager, you recognise that there may be some gaps. Now you are searching for a method to help you to improve your skills as a team-leader and manager - click here to find out more!

So, it is clear that the team leader needs to be highly skilled and trained: Trained in the arts of managing tasks and other human beings.

But there is a problem.

Many team leaders have never been trained in the arts of managing tasks and other human beings.

Many team leaders were promoted primarily because of their technical knowledge and ability. They know the job better than the others, so they are promoted to the team leader role, without necessarily knowing enough about the "arts of managing tasks and other human beings".

And therefore some team leaders would benefit if they attended a team leader training course.

The team leader training course would give them the skills and knowledge relating to the soft skills of handling people, and the decision making skills, relating to the management of tasks.

Here is a list of the things that a good team leader course should cover.

Skills relating to the management of tasks:

  1. Goal setting.
  2. Planning ahead, prioritisation.
  3. Delegation.
  4. Decision making.
  5. Preparation and prevention.

Skills relating to the management of people:

  1. Clear and accurate communication skills both in the spoken and written form.
  2. Conflict management skills; Negotiation skills.
  3. Motivational skills.
  4. The ability to give constructive criticism.
  5. The ability to create and sustain a sense of enthusiasm, and a cooperative spirit (i.e. a Positive mental attitude) in the minds of the others.

Let us make a note about each of the Skills relating to the management of tasks.

1. Goal setting

Obviously, the purpose of a team is to achieve the goals it is given. These goals are communicated to the team by the team leader. The team leader must be able to accurately communicate what is wanted, to each and every member of the group.

Any vague, ambiguous or overgeneralised goals setting will cause misunderstandings and errors. Accurate, precise and specific goals setting will create a unified team committed to a specific target.

2. Planning ahead, prioritisation

Once the goal is set, planning can commence. "Planning" means breaking the goal down into numerous, subset activities. Planning answers the question;

Who, will do what, and by what means?

Goals need practical plans.

Many people don't plan ahead and the result is chaos.

Planning skills are essential team leader skills.

3. Delegation

The individual tasks are then given to the right person, in the right way. This is the act of delegation. Delegation is the art of entrusting the right task, to the right people. Delegation is a skill.

Many team leaders are afraid to delegate. They want to do everything themselves. This is a mistake. Team leaders must know how to delegate.

4. Decision making

During the day, some things will go wrong. Then the team leader must make a decision.

The decision must be made quickly, and logically, and acted upon. Many people are afraid to make a decision, or if they do make decisions, they make them on their "gut feel", rather than on a logical evaluation of all the available evidence.

The Team leaders must be trained on decision making:

  • They need to have the courage to make the decision.
  • They need the ability to make the decision, not on gut feel but rather on a logical evaluation of all the available evidence, and;
  • They need to be willing to act on their decision.

5. Preparation and prevention

The best way to handle a problem is to prevent it from happening in the first place.

The avoidance of preventable errors is one of the most important skills that a team leader can develop. In a way, this particular skill is a masked skill, because it is often difficult to measure all the disasters that did not happen because the team leader prevented the possibility of it from happening, by doing the right things, four weeks ago, or four months ago.

Preparation and prevention are the master skills of the great team leader

Preparation and prevention are master skills but they are not recognised, as skills, because their effects are to make nothing happen.

In order to make nothing bad happen, team leaders should study the skills of preparation and prevention.

Let us now make a note about each of the skills relating to the management of people.

1. Clear and accurate communication both in the spoken and written form

As noted above, team leaders training needs to cover communication skills. This is because the team leader does not do the donkey work. They oversee it. Therefore, they need to gain the coordinated and cooperative assistance of others, and that means they must be good communicators.

2. Conflict management skills and Negotiation skills

As noted above, the team leader must be able to handle complaints and upsets from customers, managers, and between warring colleagues; and therefore they must be able to be negotiators. They must know how to find workable compromises and negotiated solutions to problems.

Most people have never studied how to handle complaints, upsets or how to intervene between warring factions. Most people have never read a single book on the art of negotiation. But your team leaders need to study how to find workable compromises and negotiated solutions to problems. They need to learn about conflict management and negotiation.

3. Motivational skills

Some people come to work and they are not motivated. Some are actually de-motivated. The team leader needs to get the best performance from everyone and, therefore, they need to know what to say in order to inspire the feeling of motivation in others.

Most people don't know how to motivate themselves or others. Team leaders need to be able to motivate themselves and others. Therefore team leaders need to study the art of motivation.

4. The ability to give constructive criticism

Sometimes people do a bad job. And it is at these times that the team leader needs to be able to give constructive criticism of another's performance. But the trouble is, most people hate being criticised, and most team leaders make a hash of the act of criticism. Their style of criticism is antagonistic and destructive to the motivation of the receiver. So, an important element of the team leader role is the art of giving constructive criticism.

5. The ability to create and sustain a sense of enthusiasm, and a cooperative spirit (i.e. a Positive mental attitude), in the minds of the team members

The crowning glory of the team leader is to create a team of people who can work together with a sense of enthusiasm and cooperation, in order to achieve the goals they are entrusted to achieve. The ability to forge such connections between the disparate members of the team is the ultimate skill of the team leader.

Cooperation, harmony, friendly competition, energy, and optimism; these are the elements of the team atmosphere that the great team leaders are able to create.

All of this takes careful thought and a good insight into what circumstances are likely to create such a condition. This is what the team leader course should cover.

Skills relating to the team leader training course:

  1. Goal setting.
  2. Planning ahead, prioritisation.
  3. Delegation.
  4. Decision making.
  5. Preparation and prevention.
  6. Clear and accurate communication skills both in the spoken and written form.
  7. Conflict management skills; Negotiation skills.
  8. Motivational skills.
  9. The ability to give constructive criticism.
  10. The ability to create and sustain a sense of enthusiasm, and a cooperative spirit (i.e. a Positive mental attitude) in the minds of the others.

If you want to attend a team leader training course that covers all these areas, then please call us.

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